18 Things We Love about Linkus UC Softphone

Updated on June 17th, 2024

Softphones bring a wealth of advantages to business communication, such as cost savings compared to desk phones, one-number reach for a uniform corporate image, support for mobility, and more. At Yeastar, we developed Linkus UC Softphone, incorporated with Yeastar PBX System, to deliver a unified communications solution. There is a slew of reasons why our customers and us like Linkus.

This post will list 18 out of them that hit the most popular list.

#1 Breaking Free from the Desk

Yeastar PBX System allows users to use either a softphone or a hardwired desk phone to handle business calls. Available using Microsoft Windows, macOS, iOS, and Android, Linkus UC Softphone easily turns your mobile devices and desktops into office extensions as long as there is an Internet connection.

Employees can work remotely with the same calling features they have at their desks. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is highly welcomed by remote and on-the-go workers.

#2 Quick & Easy Login

Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly log in.

#3 Transferring Calls among Different Devices

Suppose that you are on an important conference call using your desktop but have to leave the desk for a while, or you pick up a call during the lunch break and want to use the headset to continue it on your desktop when back in the office. Let Linkus handle these situations. Linkus allows you to seamlessly flip the call from your desktop to your mobile phone, or vice versa, without interrupting the calls.

#4 Calling from Microsoft Teams without Teams Phone Licenses

Microsoft Teams excels as a collaboration tool, yet it may not be the most economical choice for all your communication requirements. We have the perfect solution for you.

By installing “Yeastar Linkus” through Microsoft AppSource, you can enjoy enterprise calling capabilities right on their familiar interface. You will see all company contacts, personal contacts, and contacts synced from Microsoft 365, CRM, and other platforms in one place and make calls directly. The calls will be made through Linkus Web Client. The best part of this integration? It saves you the hassle and cost of setting up an SBC or purchasing Teams Phone licenses and Calling Plans.

#5 Initiating Ad Hoc Conferencing on Mobile Phones

Gone are the days when joining a conference call meant sitting at your desk with the desk phone to wait for the start time. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd party apps because it could be a hassle to get every employee to download another app on their mobile phones.

With Linkus UC Softphone, you can start an instant meeting anywhere anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.

In other cases, when you’re in a customer support meeting or group discussion and require assistance from another department. With Linkus, you can utilize the Call Merge feature to seamlessly merge two separate calls into a single audio conference call. This effortless merging enables you to initiate three-way conversations, facilitating collaboration and better efficiency by bringing together clients and colleagues.

#6 Accessing Voicemails & Recordings from Anywhere

The voicemail messages and recorded calls are synchronized on Linkus UC Softphone and Yeastar PBX System. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings with Linkus UC Softphone effortlessly, which helps you stay informed of important messages and respond to them quickly.

Related: Linkus Mobile Client FAQ

#7 Team Chat & File Sharing

The modern workforce, especially millennials and Generation Z favor messaging Apps. Linkus UC Softphone comes with instant messaging capabilities to supplement phone calls and increase flexibility. When on a call, you can still exchange information with colleagues through chat or group chat and share files quickly, without 3rd party application. The messages will always be delivered no matter whether your colleague is online or not.

#8 Presence & Corporate Dictionary

Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleague’s contacts with extension & mobile numbers, email addresses, and personal profile pictures. Furthermore, the presence status helps you quickly know if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, in the remote office, or in another city. Customized presence status tells about when is the best time and how is the best way to contact someone to avoid unnecessary call attempts.

#9 Easy Dialing: Click to Call, Select & Dial with Hotkey

These two features are developed to help your employees place calls easier and faster while avoiding misdials. Yeastar Linkus for Google (Chrome Extension) automatically identifies telephone numbers appearing on the web browser and enables users to make calls directly from Linkus UC Softphone with a simple click. Select & Dial with Hotkey also saves employees time from manually dialing and eliminating dialing errors. If you want to call a phone number on your computer screen, either in a software-based CRM, documents, or any other applications, just select it and press the Hotkey combination, and the number will be placed on Linkus, saving you efforts on copying and pasting.

#10 Call Outlook Contacts with a Simple Click

Besides Microsoft Teams, Linkus supports integration with Microsoft Outlook. With this integration, you can call your Outlook contacts with a simple click, receive call popups for incoming calls, access call logs directly within the Outlook interface, and manage both your phone and email communications through a unified interface.

#11 Face-to-Face Interaction with Video Call

When your mobile phone is connected to the Internet, you can initiate and receive one-on-one video calls via Linkus. Similar to making a phone call, simply use the button in the directory or chat interface. Additionally, you can effortlessly return calls by tapping ‘video call’ in the call logs, enhancing call efficiency.

#12 Organize Contacts More Efficiently

Yeastar’s Contacts feature provides a free phone-system-native phone book in which you can easily keep details of your corporate/personal contacts and organize shared directories while syncing them all to Linkus UC Softphone. Administrators can easily create or import a central, company-shared contacts list on the PBX web interface while individual users with permission can also quickly add, delete, and click-to-dial these contacts on their mobile phones and desktops, providing ultimate ease of use, especially for those on-the-go. When receiving calls via Linkus, users can also recognize a known caller and communicate more effectively.

#13 Remotely Control Desk Phones from Desktops with CTI

Enable CTI mode on Linkus Desktop Client and Linkus Web Client, then you will be able to initiate calls from your desk phone with a mouse click on your computer, saving time from manually pressing the phone number. The integrated Linkus Directory, Contacts, Select & Dial with Hotkey, and Click to Call make the search and dialing of phone numbers fast, easy, and error-free. Linkus Desktop Client acts as the visual control panel of your desk phone, making call operations like call transfer, hold, retrieve, record, and more easily with clicks, eliminating the need for remembering multiple feature codes.

Also, Linkus facilitates seamless plug-and-play integration of WebHID-compliant headsets, delivering effortless call control for call center agents and sales professionals. With this integration, you can benefit from one-touch functionalities like answering, holding, muting, rejecting calls, etc., keeping your hands free during conversations, and multitasking with maximum efficiency.

#14 CRM Integration: Aligning Data with Conversation

Today’s businesses use CRM platforms to keep track of their interactions with prospects and customers. Integrating your CRM system with your business phone system means putting your data and conversation in one place, thus you can expect improved efficiency and increased customer satisfaction.

Linkus UC Softphone can be integrated with popular CRM platforms, such as Zoho CRM, Salesforce, HubSpot, Bitrix 24, and Odoo. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM system. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM systems.

VoIP CRM integration is a great assistance, especially to sales and support agents. The pop-up contact info saves the agent time and allows them to anticipate customer needs quickly to provide personalized service.

#15 Helpdesk Integration: Seamless Ticket Support

Customer expectations are rising, yet your phone system remains disconnected from your helpdesk. As a result, customer calls can’t integrate with helpdesk records, agents must manually handle everything, and customers are unhappy. This is certainly undesirable.

In addition to CRM, Linkus UC Softphone can be integrated with helpdesk software like Zoho Desk and Zendesk. With the integration, you can enjoy convenience from automatic contact & ticket creation, contact sync, call popup, etc., streamlining operations and enhancing overall efficiency.

#16 Manage Omnichannel Messages in One Place

In addition to internal team chats, Linkus UC Softphone allows you to manage customer messages received from various digital channels. For example, WhatsApp and SMS. You can send, receive, and handle WhatsApp/SMS messages directly within Linkus. This unified interface lets you access and manage your WhatsApp conversations, SMS/MMS messages, and internal team chats all in one place, eliminating the need to switch between apps and thereby increasing efficiency.

Omnichannel Inbox

#17 Effortless Linkus Server Setup with Linkus Cloud Service (LCS)

Linkus Cloud Service is a value-added service designed to simplify the configuration of the Linkus-related server and network for Yeastar S-Series VoIP PBX. With LCS applied, Linkus requires no extra port on the firewall to allow remote access, unlocks instant messaging and file-sharing features for Yeastar on-premises PBX, and provides better call quality and security by preventing NAT issues and eliminating the need for exposing ports to the Internet. You can enable the service on the S-Series web GUI to enjoy a 30-day full-access free trial or subscribe to the service right away here.

Follow the Quick Start Guide below to set up LCS for the improved Linkus experience.

#18 Linkus Web Client that Combines Calling, Meeting, Collaboration, and More

Built for Yeastar P-Series Phone System, Linkus Web Client is a fully browser-based unified communications application with a range of business-critical capabilities to help today’s agile workforce communicate and collaborate smoothly and efficiently within and beyond the organization.

With the Web Client, now you can make and receive audio or video calls and easily access all key phone system features directly through the web browser anywhere anytime, instead of installing a softphone on your mobile phone or desktop. You can also meet your co-workers and customers face-to-face via the integrated Video Conferencing, share your screen, and chat instantly on your web browser.

P-Series Phone System users can benefit from Remote Access Service, a turnkey remote working solution that meshes together a set of seamless components to provide a consistent in-office unified communications experience anywhere, on any device, instantly and securely.

Download Linkus Today!

In summary, Linkus UC Softphone offers a suite of features designed to elevate your communication experience. With its seamless integration, intuitive interface, and robust functionality, it’s clear why we’re so passionate about it. Discover the difference for yourself and streamline your communications today.

Download the Linkus Softphone App now and experience the future of connectivity. Try the app in full feature access with Yeastar P-Series Phone System 30-day free trial.

Related readings:

18 Things We Love about Linkus Softphone App