Updated on May 26th, 2020
Softphones bring a wealth of advantages to business communication, such as cost savings comparing to desk phones, one number reach for uniformed corporate image, support for mobility, and more. At Yeastar, we developed Linkus UC Softphone, incorporated with Yeastar PBX System, to deliver a unified communications solution. There is a slew of reasons why our customers and us like Linkus. This post will list 12 out of them that hit the most popular list.
1. Breaking Free from the Desk
Yeastar PBX System allows users to use either a softphone or hardwired desk phone to handle business calls. Available using Microsoft Windows, macOS, iOS, and Android, Linkus UC Softphone easily turns your mobile devices and desktops into office extension as long as there is an Internet connection.
Employees can work remotely with the same calling features they have at their desk. You can transfer, hold, mute, and record calls, as well as set up call forwarding rules and ring strategies to ring incoming calls on the devices you prefer. In response to the trend of digital transformation and mobile workforce, this is highly welcomed by remote and on-the-go workers.
2. Quick & Easy Login
Linkus UC Softphone is free to download and use. (download now) After receiving the Linkus welcome email from your administrator, you can either copy the provided link or just scan the QR code in the email to quickly login in.
3. Transferring Calls among Different Devices
Supposed that you are on an important conference call using your desktop but have to leave the desk for a while, or you pick up a call while the lunch break and want to use the headset to continue it on your desktop when back to the office. Let Linkus handle these situations. Linkus allows you to seamlessly transfer the call from your desktop to your mobile phone, or vice versa, without interrupting the calls.
4. CRM Integration: Aligning Data with Conversation
Today’s businesses use CRM platforms to keep track of their interactions with prospects and customers. To integrate your CRM system with business phone system means putting your data and conversation in one place, thus you can expect improved efficiency and increased customer satisfaction.
Linkus UC Softphone can be integrated with popular CRM platforms, such as Salesforce CRM, Microsoft Dynamics 365, Outlook Contacts, and Google Contacts. When a CRM contact calls you, Linkus will pop up the call with contact details, and the call logs will be recorded in the CRM system. Also, when receiving a call from an unknown number, a new contact will be created automatically in your CRM systems.
VoIP CRM integration is great assistance especially to sales and support agents. The pop-up contact info saves the agent time and allows them to anticipate customer needs quickly to provide personalized service.
5. Initiating Ad Hoc Conferencing on Mobile Phones
Gone are the days when joining a conference call means sitting at your desk with the desk phone to wait for the start time. Besides, many businesses nowadays prefer using their corporate phone systems for conferencing instead of 3rd party apps because it could be a hassle to get every employee to download another app on their mobile phones.
With Linkus UC Softphone, you can start an instant meeting anywhere anytime using your mobile phone and invite any members you want to the conference. Linkus will immediately make calls to the invited members who can enter the meeting just by picking up the call. Up to 9 participants are supported on an ad hoc conference call.
6. Accessing Voicemails & Recordings from Anywhere
The voicemail messages and recorded calls are synchronized on Linkus UC Softphone and Yeastar PBX System. Even when working remotely or on a business trip, you can still check missed calls, call history, voicemails, and recordings with Linkus UC Softphone effortlessly, which helps you stay informed of important messages and respond to them quickly.
Related: Linkus Mobile Client FAQ
7. Effortless Linkus Server Setup with Linkus Cloud Service (LCS)
Linkus Cloud Service is a value-added service designed to simplify the configuration of the Linkus-related server and network for Yeastar S-Series VoIP PBX. With LCS applied, Linkus requires no extra port on the firewall to allow remote access, unlocks instant messaging and file sharing features for Yeastar on-premises PBX, and provides better call quality and security by preventing NAT issues and eliminating the need for exposing ports to the Internet. You can enable the service on the S-Series web GUI to enjoy 30-day full-access free trial or subscribe to the service right away here.
Follow the Quick Start Guide below to set up LCS for the improved Linkus experience.
8. Instant Messaging with File Sharing
Modern workforce, especially millennials and Generation Z favor messaging Apps. Linkus UC Softphone comes with instant messaging capabilities to supplement phone calls and increase flexibility. When on a call, you can still exchange information with colleagues through chat or group chat and share files quickly, without 3rd party application. The messages will always be delivered no matter your colleague is online or not.
9. Presence & Corporate Dictionary
Linkus UC Softphone provides a comprehensive contacts list where you can find all your colleague contacts with extension & mobile number, email address, and personal profile picture. Furthermore, the presence status helps you quickly know if the colleague you’d like to reach is available, busy, or away, whether he/she is on the same floor as you are, in the remote office, or in another city. Customized presence status tells about when is the best time and how is the best way to contact someone to avoids unnecessary call attempts.
10. Easy Dialing: Click to Call, Select & Dial with Hotkey
These two features are developed to help your employees place calls easier and faster while avoiding misdials. Linkus Click to Call Extension for Chrome automatically identifies telephone numbers appearing on the web browser and enables users to make calls directly from Linkus UC Softphone with a simple click. Select & Dial with Hotkey also saves employees time from manually dialing and eliminating dialing errors. If you want to call a phone number on your computer screen, either in a software-based CRM, documents, or any other applications, just select it and press the Hotkey combination, and the number will be placed on Linkus, saving you efforts on copying and pasting.
11. Organize Contacts More Efficiently with Yeastar Contacts Feature
The Contacts feature provides a free phone-system-native phone book in which you can easily keep details of your corporate/personal contacts and organize shared directory while syncing them all to Linkus UC Softphone. Administrators can easily create or import a central, company-shared contacts list on the PBX web interface while individual users with permission can also quickly add, delete, and click-to-dial these contacts on their mobile phones and desktops, providing ultimate ease of use especially for those on-the-go. When receiving calls via Linkus, users can also recognize a known caller and communicate more effectively.
12. Remotely Control Desk Phones from Desktops with CTI
Enable CTI mode on Linkus Desktop Client, then you will be able to initiate calls from your desk phone with a mouse click on your computer, saving time from manually pressing the phone number. The integrated Linkus Directory, Contacts, Select & Dial with Hotkey, and Click to Call make the search and dialing of phone numbers fast, easy and error-free. Linkus Desktop Client plays as the visual control panel of your desk phone, making call operations like call transfer, hold, retrieve, record, and more easily with clicks, eliminating the needs for remembering multiple feature codes.
Download Linkus UC Softphone to experience the above features and more!