SMS Integration

As a business service channel and an effective marketing tool, SMS text messaging provides a direct and immediate way to connect with customers. It allows businesses to deliver time-sensitive and personalized information such as order confirmations, appointment reminders, promotions, and delivery updates, with an average open rate of 98%.

Yeastar P-Series Phone System offers an Omnichannel Messaging feature that supports SMS/MMS trunk integration, allowing users to manage all business text messaging, voice calls, and video in one simple app.

Ready-made SMS service provider integrations: Twilio, Telnyx, Bandwidth, Flowroute, VoiceMeUp, SIPTRUNK, and VOIP.MS.

Custom Integrations: easy to develop custom integrations via General Integration Template using open APIs.

Key Features

All-in-one Messaging Inbox. Send and respond to business SMS/MMS messages directly from Linkus UC Clients. Manage your SMS/MMS chats, WhatsApp chats, and internal team chats in the same interface, removing the need to switch between apps.

Click to SMS. Users can actively click to send SMS/MMS messages to business contacts.

Message Assignment & Collaboration. Incoming messages can be routed directly to a queue of agents or a specific agent. When handling the message, agent can click to transfer an SMS chat to colleagues, so that the colleague can take over the conversation without the customer’ notice.

Contacts Matching. Automatically match incoming messages with contacts stored in the PBX server to identify the sender. These contacts include those created and managed directly on the PBX, as well as those synchronized from the connected CRM or helpdesk platform.

Chat to Call. Elevate SMS chats to voice calls in one simple click.

SMS Archive. Keep a central record of all SMS messages with the Chat Archive function. You can schedule to auto backup and clean up SMS chat history stored in the PBX server.

Channel Statistics and Chat Log. Intuitive Messaging Channel Performance list that shows statistics on the total messages /sent/received/failed per SMS number channel. Plus, you can pull and export a report that has all texts from a user or phone number.

Easy and unlimited SMS Trunk Integration. Inbuilt SMS trunk setup template to help you complete the integration in minutes. You can integrate with unlimited SMS numbers and different SMS service providers at the same time.

Note: the MMS support depends on the SMS service provider.

Benefits

Assist customers across multiple channels from one interface

Message through business number & keep employees’ personal number private

Allow employees to respond from anywhere on the web browser, through computer desktop app, or via mobile phone*

Simple to use. Save money on 3rd party services.

Quick Start Reference

Before you start, you need to have a Yeastar P-Series Phone System (Enterprise Plan or higher) and a number from Twilio, Telnyx, Bandwidth, or Flowroute for messaging.

For a step-by-step guide with screenshots, please refer to the integration guides below.