WhatsApp Integration

Enhance your business communication with efficiency and convenience by seamlessly integrating WhatsApp Business Platform and managing all your business text messaging and internal team chat in one place.

Yeastar P-Series Phone System offers an Omnichannel Messaging feature that allows you to effortlessly reply to WhatsApp messages within Yeasstar Linkus UC Clients, receive real-time notifications, access chat history, and make calls without the need to switch between messaging apps.

Key Features

Message Management. Send, receive and manage WhatsApp messages directly within the Linkus UC Clients. Access and handle your WhatsApp conversations, SMS/MMS messages, and internal team chats all within a unified interface, eliminating the need to switch between apps.

Chat to Call. Elevate chats to calls in one click in the interface.

Automatic Contacts Matching. Seamlessly match PBX contacts and display relevant customer information when your customers get to you through WhatsApp, facilitating a personalized and efficient communication experience. The PBX contacts include both those created and managed directly on the PBX and those synced from the connected CRM or helpdesk platform.

Chat Assignment & Transfer. Easily assign and transfer chats to different team members to share the load, ensuring efficient collaboration and smooth customer support.

Chat to Call. Elevate SMS chats to voice calls in one simple click.

Unlimited Accounts Integration. Seamlessly integrate multiple WhatsApp accounts, enabling simultaneous access and management.

Central Chat Records. All chats with customers are accumulated and stored in one interface. You can schedule to auto backup and clean up WhatsApp chat history stored in the PBX server.

Statistic and Report. Track total messages sent, received, and failed with a performance list, enabling data-driven insights for communication optimization.

Benefits

Streamline customer assistance across various channels within a unified interface.

Easily switch chats to calls when necessary, maximizing productivity and enhancing customer interactions.

Enable employees to respond from anywhere via web browser, desktop app, or mobile phone.

User-friendly and cost-effective, eliminating the need for third-party services.

*The WhatsApp chat support on Linkus Mobile Client will come in November 2023.

Quick Start Reference

Before you start, you need to have a Yeastar P-Series Phone System (Enterprise Plan or higher) and a WhatsApp Business Platform account.

For a step-by-step guide with screenshots, please refer to the integration guides below.