Call centers are centralized offices - or facility- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for…
The invention of the telephone has really been a landmark achievement for humanity. In a matter of decades, the ability of remote voice communication has opened up a whole new world of possibilities and spearheaded the further progress of human…
Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack…
A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…
[Estimated Reading Time]: 5 min. Download our infographic to grasp the key content of this topic! When Is the ISDN Switch off? The ISDN switch-off is happening all around the globe. The era of ISDN in the Australian telecommunications industry…
Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing a same physical work space (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations…
Making just one call on your desk phone may sound very easy. How about ten calls? A hundred then? After you really press those hard keys over and over again, not only a sore arm you’ll get, but a waste…
In a digital era of unified communications, what will traditional analog phone systems hold for your business? Is it the time to take a leap and upgrade to VoIP? Not the great debate of the last decade, but something business…
Although the reasons or timing may vary, every business will at some time to need to considering upgrading its current phone system. If you are in this position now, then don’t worry. You’re certainly not alone. In this blog, we…
Ever since the outbreak of COVID-19, healthcare organizations have been under unprecedented pressure to provide consistent medical service. The crisis is also stressing their communications infrastructures since timely, reliable, and secure communication has become even more critical for the medical…
Microsoft Teams is a world leading collaboration and productivity tool that unifies chat, file sharing, audio, video, meeting, calendar and, app integration in a single shared workspace. Teams app provides its users an easy approach to communicate and collaborate with…
Get your hand on the latest Yeastar firmware update to embrace extended usability and security! We’re excited to announce that a new firmware version for S-Series VoIP PBX (v30.14.0.16), K2 IP-PBX (v80.14.0.16) and Yeastar Cloud PBX (v81.14.0.16) has been released…
If you’re adopting an IP-based telephony system, you must have experienced the simplicity and flexibility that a VoIP phone system offers compared with some outdated landline services, and you probably think that’s the best you could get from a telephony…
Designed with a multi-instance infrastructure, Yeastar Cloud PBX Platform incorporates Yeastar Management Plane (YMP) and easy-to-deploy dedicated Cloud PBX instances for service providers to deliver hosted voice services and unified communications solutions. Central management, scalability, and reliability are just some traits of YMP.…
Regardless of the size, all companies seek improved productivity and efficiency in employee-client communications and call operations. And a super-duper business phone system with a fully-fledged softphone can allow for many shortcuts and operational enhancements to produce faster call workflows…
