Call Center Wallboard: The Do’s And Don’ts

Call Center Wallboard: The Do’s and Don’ts

  • December 2, 2020
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A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…

What Is Auto Provisioning And How Does It Work? (Updated 2020)

What is Auto Provisioning and How Does it Work? (Updated 2020)

  • November 18, 2020
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The Yeastar PBX Phone System offers many time-saving advantages to dealers: an enhanced administrator interface that allows for quick and obvious settings and configuration changes and software enhancements that streamline installation and maintenance tasks like Auto Provisioning. Why We Put…

Equip Your Business For The Second Wave Of COVID-19

Equip Your Business for the Second Wave of COVID-19

  • November 10, 2020
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2020 has been one of the most challenging times for modern businesses. Now, Europe is in the midst of the second wave of COVID-19. England, France, Germany, Belgium, Greece, and Ireland have all entered full lockdown mode. The time to…

The Benefits Of VoIP For Your Business

The Benefits of VoIP for Your Business

  • October 28, 2020
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What is your best bet when looking for an affordable, effective telecom solution? Chances are, you’ve heard that VoIP is the best option, and for good reason too! VoIP is an excellent choice for tech-forward companies that need a reliable…

What Is Call Center?

What is Call Center?

  • September 17, 2020
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Call centers are centralized offices - or facility- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for…

What Is A VoIP Phone And How Does It Work?

What is a VoIP Phone and How Does It Work?

  • September 16, 2020
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The invention of the telephone has really been a landmark achievement for humanity. In a matter of decades, the ability of remote voice communication has opened up a whole new world of possibilities and spearheaded the further progress of human…

2020 Checklist Before Upgrading Your Hotel Phone System

2020 Checklist Before Upgrading Your Hotel Phone System

  • September 8, 2020
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Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack…

What Is VoIP Hot Desking And Why Do You Need It?

What is VoIP Hot Desking and Why Do You Need It?

  • August 5, 2020
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Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing the same physical workspace (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations taking…