What Is Call Center?

What is Call Center?

  • September 17, 2020
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Call centers are centralized offices - or facility- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for…

What Is A VoIP Phone And How Do They Work?

What is a VoIP Phone and How Do They Work?

  • September 16, 2020
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The invention of the telephone has really been a landmark achievement for humanity. In a matter of decades, the ability of remote voice communication has opened up a whole new world of possibilities and spearheaded the further progress of human…

2020 Checklist Before Upgrading Your Hotel Phone System

2020 Checklist Before Upgrading Your Hotel Phone System

  • September 8, 2020
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Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack…

What Is VoIP Hot Desking And Why Do You Need It?

What is VoIP Hot Desking and Why Do You Need It?

  • August 5, 2020
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Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing a same physical work space (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations…