Smart tips and latest trends in unified communications.
The hybrid work model is taking hold with employees spending their time between working remotely and in the office. With the new norm comes new business demands. The key to a successful hybrid strategy is to support employees everywhere to…
Microsoft Outlook, also known as the mostly used collaboration software globally, is no-doubt changing businesses’ workflows and the way people work. As an indispensable part of it, Outlook calendar ties your daily tasks up. It unites your colleagues and customers through easy…
When choosing a phone service, there are many factors to consider, from cost to features. But two of the most common options are VoIP and landline. Telecom is evolving quickly and changing the way we communicate. Landlines are slowly being…
There is no denying that the COVID-19 pandemic has profoundly changed the way we live and work. For example, the past 2 years have witnessed the rise of remote working globally. Now, with more companies having their employees back to the office,…
What does the future hold for business communications? Although cloud technology is not a new trend by any means, what is new is the drastic growth of cloud adoption ever since the pandemic. According to Mckinsey, by 2024, most enterprises…
Every company has things they struggle with, but a universal issue that plagues many companies is inefficiencies surrounding booking meeting rooms. Think about it: how much time do you spend each day only to communicate meeting room schedules with your…
2022 is off to a flying start with a major update of P-Series PBX System! This update is jam-packed with Linkus Web Client Function Key, Queue Callback, Call Accounting, Hot Standby, Salesforce Integration, LDAP Server, AutoCLIP, etc. Quite a bunch…
2021 was not a year of banality. From pandemic to endemic, hybrid work has become the “new normal” and businesses were faced with the new challenges to plan a safe return-to-office while simultaneously accommodating their employees working from home. At…
VoIP stands for Voice over Internet Protocol, and CRM means Customer Relationship Management. Integration occurs when two systems come together to work as one system, effectively sharing data between them without requiring manual input or intervention from the user. This…
In the past, small business owners were forced to rent or purchase a landline from their phone provider to have a functioning phone line. This is an expensive and restrictive option for businesses that want more choices when it comes…
If You are struggling with managing sales, customer service, and customer support teams that need to respond to a high call volume, efficient call center software solutions can help streamline the workflow smartly and quickly. VoIP-based call center phone systems…
PSTN, Public Switched Telephone Network, is a system that transfers communication through telephone lines. Since the 1800s, people no longer needed to send letters across the globe but could easily connect through fixed-line telephones. PSTN changed the way we communicate…
Running an office without a business phone system is basically impossible. Telephone communication has always been an integral part of properly functioning businesses, and it will likely remain that way for the years to come. Of course, the technology we…
Interactive Voice Response (IVR) is an automated system designed to help customers who dial in through speech recognition or pad-dialing. IVR system helps combat long wait times, unsatisfied and confused clients, and employee workload. IVR technology can route calls to…
With the development of technology, we have been obviously moving away from miles of copper cables and long, daunting manual installation. But how can you choose the best of new solutions appearing on the market? Below, we explain the intricacies…
More
Unified Communications
Workplace Management
Yeastar Adds Desk Booking and Visitor Management Systems to Its All-in-one Workplace Management Solution