Smart tips and latest trends in unified communications.
Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…
![Hosted PBX: An Ultimate Guide Of All You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2021/05/Hosted-phone-system-556x388-1-556x380.png)
What is A Hosted PBX Phone System? A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and…
VoIP means Voice over IP telephony or Voice Over Internet Protocol is a proven technology that allows people to make phone calls over an Internet connection rather than relying on physical landlines. Developed in 1995, it has turned into the…
With the new year upon us, we’re back with a fresh lineup of features for the P-Series Phone System to make communication and collaboration simpler and more productive for you. This update also brings enrichment to our contact center solution,…
It has been a transformational year for the telecommunication landscape. Key trends such as convergence of multi-platform UC, continued support for hybrid work, adoption of AI, and heightened emphasis on customer experience (CX) were indeed paramount in 2023. Looking ahead…
Customer support is crucial for every business as clients have questions that need to be solved as soon as possible. The most common (and fastest) way to reach a company is through a phone call, and even small businesses can…
Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, voice-only legacy phone systems are increasingly losing support for the lack of…
Although landlines are still alive and kicking, more people and businesses are switching to Voice over Internet Protocol (VoIP) phones for their outstanding features and benefits. But what is VoIP phone anyway? This definitive guide will explain the VoIP phone…
Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal phone network is vital. The arrival of PABX - the Private Automatic Branch Exchange method – has changed everything. In the…
Need to make calls with your business phone lines while enjoying the freedom to work from anywhere? You need a softphone. As the world goes virtual and hybrid, a softphone solution is essential for companies to stay connected anywhere anytime.…
As 2023 draws to an end, we are excited to share a significant milestone on our journey—Yeastar P-Series Phone System has been recognized as "High Performer" in G2 Winter 2024 Reports for UCaaS Platforms, VoIP, and Call Center Infrastructure (CCI),…
Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…
To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on various platforms, including virtual machines like VMware, Hyper-V, KVM, Proxmox VE, and cloud…
In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like…
Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated Disaster Recovery feature to P-Series Software Edition, and the adds support…
More