Smart tips and latest trends in unified communications.
Smooth internal and external communication is one of the cornerstones of daily business operations. Nowadays, Voice over Internet Protocol (VoIP) is increasingly becoming the golden rule of modern corporate communications. Simply put, it is a proven technology that allows people…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
For Sant’Angelo Luxury Resort with five offices distributed at different places and all rooms located in archaic caves, it’s not easy to keep them connected in one telephony system and manage them as a whole. To ensure a high level…
With decades of experience in the PBX market, the Japanese giant, Panasonic has recently decided to close the Panasonic Business Communications business (PBX, SIP, and Scanner categories) in a time frame of two years. The email from Carlos Osuna, Head…
A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…
Businesses are adapting to working from home mode, demanding a more flexible solution to create a seamless communication experience and work agilely. Being an alternative to VoIP phones as SIP endpoints, VoIP apps are more and more favored by today's…
Late last month, we have launched a brand-new product, P-Series PBX System, and you have probably known that this is a “PBX-Plus-More” system with advanced capabilities such as the UC clients, call center solution, operator panel, video conferencing, etc. With…
For businesses with various offices distributed at different places, it’s not so easy to keep them connected in one telephony system and manage them as a whole. Though most VoIP systems can be connected via the internet using SIP trunks,…
The Yeastar PBX Phone System offers many time-saving advantages to dealers: an enhanced administrator interface that allows for quick and obvious settings and configuration changes and software enhancements that streamline installation and maintenance tasks like Auto Provisioning. Why We Put…
Regardless of the industry or company size, the phone receptionist plays an important role in ensuring that calls flow properly. From simple call distribution to more sophisticated operations. These tasks can be done in a whole new way with the…
2020 has been one of the most challenging times for modern businesses. Now, Europe is in the midst of the second wave of COVID-19. England, France, Germany, Belgium, Greece, and Ireland have all entered full lockdown mode. The time to…
What is your best bet when looking for an affordable, effective telecom solution? Chances are, you’ve heard that VoIP is the best option, and for good reason too! VoIP is an excellent choice for tech-forward companies that need a reliable…
This year Eastern Management Group, one of the most experienced communications technology research firms in the US, surveyed more than 4,000 IT managers globally who reported on a range of experiences as a customer of one of 33 Premises and…
What is a Call Center? Call centers are centralized offices – or facilities- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often…
The invention of the telephone has really been a landmark achievement for humanity. In a matter of decades, the ability of remote voice communication has opened up a whole new world of possibilities and spearheaded the further progress of human…
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