Nowadays, call recording is becoming a must-have phone system feature for modern enterprises to track agent performance and assess service quality. In some industries like the finance sector, it’s even compulsory to record every client call. Given this context and…
As the system manager or administrator of a business phone system, have you ever encountered the following scenarios? Need IT assistance every time you want to update system settings Constantly fixing errors caused by manually entering complicated command lines Unable…
It is quite often that a customer wants to talk to a real person for help when browsing a website. Have you ever wished you could offer a simple and convenient contact option for your website visitors? If so, you…
It has been almost two years since the official launch of Yeastar P-Series PBX System, with several updates to date. Despite successful adoptions around the world and high recognition received, we also learned some misconceptions about it from our partners…
Yeastar P-Series Cloud Edition was reviewed by Erik Linask, Group Editorial Director of TMCnet. As with the computing industry, communications has been through a revolution. Perhaps one of the more seminal events for the space has been the emergence of…
Every company has things they struggle with, but a universal issue that plagues many companies is inefficiencies surrounding booking meeting rooms. Think about it: how much time do you spend each day only to communicate meeting room schedules with your…
For tens of thousands of people every day, Yeastar Linkus UC Clients is the center of “in the moment” communications. From the moment they sign on, to the last phone call, video meeting and message of the day, users get…
Working from home isn’t going away. Global Workplace Analytics anticipates that 25-30% of employees will work from home multiple days per week through the end of 2021. And SME needs unified communications, remote connectivity, and flexible device options (smartphones, tablets,…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive…
You have probably heard about the P-Series PBX System we launched a few months ago. P-Series PBX System converges voice, video, applications, collaboration, and more to elevate business communications for SMEs. Beyond just a PBX system, it includes a suite…
2020 was a challenging year. Businesses, families, and individuals are all affected by the worldwide pandemic that brought huge changes to our lives. For Yeastar, while striving to assist our customers in dealing with unprecedented challenges, we have also broadened…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…
Late last month, we have launched a brand-new product, P-Series PBX System, and you have probably known that this is a “PBX-Plus-More” system with advanced capabilities such as the UC clients, call center solution, operator panel, video conferencing, etc. With…
The Yeastar PBX Phone System offers many time-saving advantages to dealers: an enhanced administrator interface that allows for quick and obvious settings and configuration changes and software enhancements that streamline installation and maintenance tasks like Auto Provisioning. Why We Put…
More
Unified Communications
Take advantage of an open ecosystem. Connect your favorite tools to Yeastar.
Registration for Yeastar Day 2023 Virtual is open now! This year’s event will take place on October 25. Don’t miss the lucky draw.