The moment an unfamiliar number flashes on their screen, most people’s faces twist in frustration. Some slam the phone down mid-ring. Others instantly block the number—no questions asked. The stats don’t lie: 66% of customers enter calls already agitated (Mattersight).…
Managing a hotel involves more than just providing a comfortable stay—it requires seamless coordination across multiple departments, from the front desk to housekeeping and billing. For small hotels, achieving this level of efficiency can be challenging without a dedicated system.…
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it's no secret that you need a right call center solution for your business. This…
![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
Every sale begins with marketing. If you’re looking to promote and sell Yeastar Call Center solution in 2024 and beyond, you’ve landed on the right page. In this article, we’ll outline the typical call center buyers’ journey and offer targeted…
Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
Deploying the Yeastar P-Series Phone System on Amazon AWS is now easier than ever! The P-Series Phone System (Software Edition) is now officially listed on the Amazon AWS marketplace, allowing you to easily host and manage all your Yeastar P-Series…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…
Yeastar Linkus UC Clients is an all-in-one softphone app for team members to stay connected anywhere anytime with call, meet, and chat. Designed for Yeatsar phone systems, Linkus provides a single access where employees can seamlessly switch between different modes…
Yeastar Cloud PBX (P-Series Cloud Edition) comes with an enterprise-grade communications feature set. There are probably some useful features you have yet to uncover. Read this blog to explore the top 10 features that hit the most popular list and…
When was the last time you memorized a phone number? Thanks to smartphones, you can stuff hundreds of phone numbers and email addresses into your pocket without a second thought. However, these contacts often become disorganized with duplicate entries and…
You may want to route business calls to different destinations at different times, like working hours, holidays or even lunchtime. The Time Conditions feature on Yeastar PBX system is the feature to achieve that. What are the Time Conditions used…
Updated on June 17th, 2024 Softphones bring a wealth of advantages to business communication, such as cost savings compared to desk phones, one-number reach for a uniform corporate image, support for mobility, and more. At Yeastar, we developed Linkus UC…
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