Managing a call center is no easy task. High call volumes, long wait times, and inconsistent customer experiences can frustrate your agents and customers. These challenges affect customer satisfaction and can lead to increased operational costs and employee burnout. But…
Deploying the Yeastar P-Series Phone System on Amazon AWS is now easier than ever! The P-Series Phone System (Software Edition) is now officially listed on the Amazon AWS marketplace, allowing you to easily host and manage all your Yeastar P-Series…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
Modern call center solution provides a variety of unified communication tools for agents and supervisors, along with diverse data panels to facilitate data-driven decision-making. Since the work rate and speed of a call center are time-sensitive, it is important that…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that…
Yeastar Linkus UC Clients is an all-in-one softphone app for team members to stay connected anywhere anytime with call, meet, and chat. Designed for Yeatsar phone systems, Linkus provides a single access where employees can seamlessly switch between different modes…
Yeastar Cloud PBX (P-Series Cloud Edition) comes with an enterprise-grade communications feature set. There are probably some useful features you have yet to uncover. Read this blog to explore the top 10 features that hit the most popular list and…
When was the last time you memorized a phone number? Thanks to smartphones, you can stuff hundreds of phone numbers and email addresses into your pocket without a second thought. However, these contacts often become disorganized with duplicate entries and…
You may want to route business calls to different destinations at different times, like working hours, holidays or even lunchtime. The Time Conditions feature on Yeastar PBX system is the feature to achieve that. What are the Time Conditions used…
Updated on June 17th, 2024 Softphones bring a wealth of advantages to business communication, such as cost savings compared to desk phones, one-number reach for a uniform corporate image, support for mobility, and more. At Yeastar, we developed Linkus UC…
Derived from a “share culture”, Hot Desking refers to a concept that office workers share the same physical workspace (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations taking…
It’s now even easier to self-host and manage Yeastar P-Series Phone System in Google Cloud! After undergoing thorough compatibility tests, Yeastar P-Series Phone System (Software Edition) is now officially listed on the Google Cloud Marketplace. What does that mean? You…
Yeastar P-Series Phone System is a Unified Communications solution that takes on an easy-first approach. Easy-to-adopt, easy-to-use, and easy-to-manage. Beyond just a business phone system, it includes a suite of advanced unified communications tools and user-experience-enhancing features to address higher…
To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on various platforms, including virtual machines like VMware, Hyper-V, KVM, Proxmox VE, and cloud…
Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated Disaster Recovery feature to P-Series Software Edition, and the adds support…
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