Updated on May 26th, 2020
Yeastar Cloud PBX comes with the enterprise-grade communications feature set. There are probably some useful features you have yet to uncover. Read this blog to explore the top 10 features that hit the most popular list and assist remote working in this challenging time.
IVR (Interactive Voice Response): set it up as your always-on 24/7 receptionist
Customers call in for various purposes. To save staff time on answering basic questions and provide smooth customer experience, modern organizations use IVR to customize appropriate voice response greetings and custom menus, making sure incoming calls come to the right person or department. For example, callers can press “1” to reach the sales team, “2” to reach the support team, etc. Particularly, during the pandemic, you can quickly record and upload an announcement to inform your callers of any changes in your services.
Call Forwarding: redirect incoming calls to designated destinations
As a basic call feature, call forwarding allows an incoming call to a designated destination under different conditions. It is particularly beneficial for businesses to set up multiple call forwarding rules to handle different scenarios. For example, “When Busy”, ask the caller to leave a voice message. When “No answer”, ring your mobile phones then. During remote working, call forwarding helps redirect incoming calls from your office to alternate numbers, including a mobile phone number or other phone lines.
DID (Direct Inward Dialing): have a local number for international presence
Organizations nowadays are moving beyond the boundaries and are expanding to make a global footprint. Obtaining DID numbers allows you to appear as a part of the local community yet not have a physical location in the area. For example, you are a Singapore-based business looking for prospects in the US. You can simply purchase a DID number that is local to the US and have it forwarded to your PBX system in Singapore. In short, DID helps businesses have a local presence anywhere in the world.
Linkus Softphone: have the office extension in the palm of your hand
A big plus of Yeastar Cloud PBX is the free Linkus Softphone with unified communications capabilities. Available using Microsoft Windows, macOS, iOS, and Android, Linkus allows you to not only handle business calls on your mobile phone or desktop but also enhance collaboration with conference, presence, chat, CRM Integration, etc., while saving substantial call-related and equipment-related costs. It is a great help to facilitate remote working and enable boundary-less business communication experience.
Voicemail to Email: send employees voice messages to their email address
With this feature, employees will receive voice message audio files as email attachments to catch up with clients and quicken response time when out of the office, avoiding voicemail messages being ignored and missed. Besides, with voicemails in the email folder, remote workers are allowed to categorize, rename, delete, and even forward them to colleagues if needed. Alternatively, you can also check voicemails directly on your mobile phone or desktop via Linkus Softphone.
Queue: let callers queue up while waiting for an available agent
Businesses of a lot of staff are especially in need of directing incoming calls to different destinations such as Sales, Customer Service, etc. and make sure the callers are properly prompted. Better than being on hold, going to voicemail, or getting a busy tone, the customer is informed that his or her call will be handle as soon as an agent is available. For small business customer service, this feature reduces the number of missed calls as well as the negative effect of busy signals on customer experience.
Conference: Initiate conferences easily and quickly to bring everyone together
Ad hoc conference is a convenient way to have a meeting whether you are in the office or not. With Linkus Mobile Client, you can assemble team members for an instant meeting by initiating a conference and invite any members by adding their extension or phone numbers on your mobile phone. Linkus will make calls to the invited parties immediately, and they can enter the meeting by picking up the call. Besides, you can also establish a multi-party call via the Conference Panel on the Cloud PBX web interface to get better control.
Contacts: create a central, company-shared contacts list
Many businesses require a shared internal/external contact list that is accessible to all or certain members of the organization to streamline resources and facilitate business tasks. With the feature, Cloud PBX admins can create a list of corporate contacts shared with certain employees while individual extensions can create and manage personal contacts exclusive to themselves. In addition to the contacts management console on the PBX’s web interface, all contacts are also synchronized on Linkus Softphone to enable easy dialing.
Auto Provisioning: arrive plug-and-play ready by provisioning SIP endpoints in bulk
When having tons of IP phones to set up from scratch, the workload could literally drive you crazy. With our Cloud PBX, you can use auto phone provisioning to finish the work in bulk. It automatically registers SIP endpoints to Cloud PBX and allows you to configure them in the web interface, such as changing passwords and associating user. There is no need to be present on-site to make these changes, as you can access the phone system with administrator credentials from any secure internet connection.
CRM Integration: align communication and data to create greater possibilities
Your cloud-based phone system and CRM platform can complement each other through the integration. For instance, when your CRM contacts reach out, a pop-up screen will unfold correspondent customer profile and data collected from both systems for your agents to personalize customer service. Another example, with information such as inbound and outbound call details, voicemail, recording, etc., companies will gain deeper insight into customer interactions. At Yeastar, we offer free and out-of-box integration with Zoho CRM.
Find out more advanced Cloud PBX features here. Sign up for Yeastar Cloud PBX Free Trial and put these features in good use.