Background Founded in 1915, Caja Popular de Ahorros (CPA) is a well-known insurance company in Argentina, setting up a head office and 27 branch offices throughout Tucuman and other provinces in the country. With 106 years of experience in the…
Responding to the ever-changing business communications landscape, a significant number of organizations now require more than just a PBX system. Remote working capabilities, service centre administration, team collaboration, ease of management, and user experience have all become key considerations. This…
For tens of thousands of people every day, Yeastar Linkus UC Clients is the center of “in the moment” communications. From the moment they sign on, to the last phone call, video meeting and message of the day, users get…
Background Alas Peruanas University S.A. (UAP) is the Peruvian Institution with the largest academic offer in Peru, providing access to quality higher education for all Peruvians and educating students to become professionals with an entrepreneurial vision. Currently, UAP has 33…
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive…
Imagine what will happen if a large business group doesn’t have a sound communications system: delayed response to clients’ needs which leads to poor customer experience, dragging conversation between team workers which results in low working efficiency, lacking advanced features…
It always takes time to determine one’s mind to make a change. While the truth is, once you’ve decided, you may have a chance to open the gate leading to a new world and as a result to experience things…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
For Sant’Angelo Luxury Resort with five offices distributed at different places and all rooms located in archaic caves, it’s not easy to keep them connected in one telephony system and manage them as a whole. To ensure a high level…
A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…
For businesses with various offices distributed at different places, it’s not so easy to keep them connected in one telephony system and manage them as a whole. Though most VoIP systems can be connected via the internet using SIP trunks,…
2020 has been one of the most challenging times for modern businesses. Now, Europe is in the midst of the second wave of COVID-19. England, France, Germany, Belgium, Greece, and Ireland have all entered full lockdown mode. The time to…
Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack…
Download our infographic to grasp the key content of this topic! When Is the ISDN Switch off? The ISDN switch-off is happening all around the globe. The era of ISDN in the Australian telecommunications industry has come to an end.…
Although the reasons or timing may vary, every business will at some time to need to considering upgrading its current phone system. If you are in this position now, then don’t worry. You’re certainly not alone. In this blog, we…
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