Let’s be clear—most service providers already know what white-label UCaaS is. And they understand the basics of the UCaaS market. What holds them back isn’t awareness. It’s uncertainty about whether they can actually make it work. The opportunity is real.…
By 2025, about 94% of companies worldwide are expected to rely on some form of cloud computing. As digital transformation speeds up, businesses need communication solutions that are both efficient and flexible. So why are so many companies ditching traditional…
White label communications empower businesses to deliver branded UCaaS, including voice, video, messaging, and collaboration tools, using a third-party platform without building complex infrastructure. As the UCaaS market grows, white label communications provide a smart way to stand out in…
The booming telecom market demands scalable, high-value solutions that generate predictable recurring revenue. For resellers and service providers, white-label VoIP is a proven strategy to deliver branded voice, video, and collaboration services — without the cost and complexity of building…
The VoIP market is growing fast—but so is the competition. While the demand for flexible, cloud-based communication solutions is stronger than ever, many business decision-makers still hesitate to make the move. Why? Because they’re overwhelmed, confused by options, or unsure…
As businesses grow and remote work becomes standard, the way we manage communications is evolving. What once worked well—such as 3CX—may no longer meet the expectations of modern teams that require flexibility, security, scalability, and ease of management. Whether you're…
In today’s global business environment, traditional single-carrier SIP trunk models often fall short in meeting the needs of modern enterprises—especially those with distributed teams and hybrid work environments. This limitation has led to the rise of Bring Your Own Carrier…
The moment an unfamiliar number flashes on their screen, most people’s faces twist in frustration. Some slam the phone down mid-ring. Others instantly block the number—no questions asked. The stats don’t lie: 66% of customers enter calls already agitated (Mattersight).…
This guest blog is by Zoho. Zoho CRM is a customer relationship management software that helps businesses build lasting relationships and grow sustainably with contextual AI and an intuitive UI. Modern sales practices are constantly evolving. Businesses are taking a…
The UCaaS market is booming, with global revenue projected to reach $69.1 billion by 2024, marking a 7.5% increase from 2023 (BusinessWire, Aug 2024). This rapid growth presents a lucrative opportunity for IT Service Providers (ITSPs) to move beyond traditional…
Selling Unified Communications-as-a-Service (UCaaS) is exciting but competitive. Success depends on building your brand, growing your business, and controlling your customer base. The good news is that, you now have a solution to achieve all these easier, and without the…
Managing a hotel involves more than just providing a comfortable stay—it requires seamless coordination across multiple departments, from the front desk to housekeeping and billing. For small hotels, achieving this level of efficiency can be challenging without a dedicated system.…
In the modern business world, communication systems are the backbone of success. Cloud PBX has revolutionized how businesses communicate, offering scalability, flexibility, and cost-effectiveness. Unlike traditional on-premises PBX systems, Cloud PBX leverages the internet to provide a seamless, agile communication…
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it's no secret that you need a right call center solution for your business. This…
![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
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