knowledge-base

Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…

When the COVID-19 pandemic struck in 2020, most businesses had no idea how to behave in the new, remote work reality. For some, remote working has been a blessing in disguise. For others, it has been a nightmare. But no…

A modern workplace requires modern business solutions for tasks that tend to be time-consuming - such as having a person responsible for booking rooms. In today's business world, where all the tasks that don't actually require human assistance are being…

Switching to a VoIP phone system has been a popular choice of many small and medium-sized businesses for obvious reasons. The most common ones are better connections, extended call functions and tools, and the possibility to make and receive calls…

Microsoft Outlook, also known as the mostly used collaboration software globally, is no-doubt changing businesses’ workflows and the way people work. As an indispensable part of it, Outlook calendar ties your daily tasks up. It unites your colleagues and customers through easy…

When choosing a phone service, there are many factors to consider, from cost to features. But two of the most common options are VoIP and landline. Telecom is evolving quickly and changing the way we communicate.  Landlines are slowly being…

2021 was not a year of banality. From pandemic to endemic, hybrid work has become the “new normal” and businesses were faced with the new challenges to plan a safe return-to-office while simultaneously accommodating their employees working from home. At…

VoIP stands for Voice over Internet Protocol, and CRM means Customer Relationship Management. Integration occurs when two systems come together to work as one system, effectively sharing data between them without requiring manual input or intervention from the user. This…

In the past, small business owners were forced to rent or purchase a landline from their phone provider to have a functioning phone line. This is an expensive and restrictive option for businesses that want more choices when it comes…

If You are struggling with managing sales, customer service, and customer support teams that need to respond to a high call volume, efficient call center software solutions can help streamline the workflow smartly and quickly. VoIP-based call center phone systems…

PSTN, Public Switched Telephone Network, is a system that transfers communication through telephone lines. Since the 1800s, people no longer needed to send letters across the globe but could easily connect through fixed-line telephones. PSTN changed the way we communicate…

Running an office without a business phone system is basically impossible. Telephone communication has always been an integral part of properly functioning businesses, and it will likely remain that way for the years to come. Of course, the technology we…

Interactive Voice Response (IVR) is an automated system designed to help customers who dial in through speech recognition or pad-dialing. IVR system helps combat long wait times, unsatisfied and confused clients, and employee workload. IVR technology can route calls to…

With the development of technology, we have been obviously moving away from miles of copper cables and long, daunting manual installation. But how can you choose the best of new solutions appearing on the market? Below, we explain the intricacies…