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VoIP Security: Vulnerabilities &  Best Practices

VoIP Security: Vulnerabilities & Best Practices

  • June 14, 2024
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In the past year, the VoIP industry faced a loss of $50 billion US dollars due to VoIP fraud and attacks. When threats become unpredictable and remote-work-related risks ever increase, security is key. VoIP hacking and attacks can come from…

What’s The Difference Between VoLTE And VoIP?

What’s the Difference between VoLTE and VoIP?

  • May 29, 2024
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VoLTE technology has been getting a lot of attention, but for most people just coming across the term, it’s unclear exactly what it means and what the benefits will be. While another voice over IP technology, VoIP is widely known…

What Is Phone Extension? Everything You Need To Know

What is Phone Extension? Everything You Need to Know

  • May 17, 2024
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In today's business world, effective communication is essential for seamless collaboration within organizations. Phone extensions play a key role in achieving this by streamlining internal communication and enhancing interactions with customers. Join us as we break down the fundamentals of…

VoIP Caller : Meaning, Key Terms, Benefits & FAQs Answer [2024]

VoIP Caller : Meaning, Key Terms, Benefits & FAQs Answer [2024]

  • May 9, 2024
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Have you ever received a phone call from a "VoIP Caller" and wondered what it meant? If so, don't worry, you're not alone. In most cases, receiving these calls poses no risks. With the increasing popularity of VoIP technology, many…

What Is VoIP Hot Desking And Why Do You Need It?

What is VoIP Hot Desking and Why Do You Need It?

  • April 5, 2024
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Derived from a “share culture”, Hot Desking refers to a concept that office workers share the same physical workspace (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations taking…

Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

  • March 25, 2024
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With the expansion of business scenarios, contact centers now need various digital channels like SMS, live chat, and social media to enhance accessibility. WhatsApp has emerged as a highly popular channel with 2 billion active users. Yeastar P-Series Phone System…

¿Qué Es Una Central Telefonica? ¿Cuál Es La Más Adecuada Para Su Empresa?

¿Qué es una central telefonica? ¿Cuál es la más adecuada para su empresa?

  • March 7, 2024
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Si ha estado buscando el mejor sistema de telefonía empresarial para su empresa, lo más probable es que se haya visto inundado por un montón de información. Hoy en día, tiene más opciones de telecomunicaciones que nunca. Una de ellas…

Cloud Phone System: What It Is, How It Works, and Why to Choose It

Cloud Phone System: What It Is, How It Works, and Why to Choose It

  • March 3, 2024
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Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses…

What Is A PBX? A Complete Guide To Private Branch Exchange Systems

What Is a PBX? A Complete Guide to Private Branch Exchange Systems

  • February 1, 2024
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PBX stands for Private Branch Exchange System, which is a private telephone system used within a company or organization. If you've been searching for a phone system for your business, chances are you've been inundated with a lot of information. This…

Cloud Telephony: What It Is, Features, & Benefits For Your Business

Cloud Telephony: What It Is, Features, & Benefits for Your Business

  • February 1, 2024
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Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…

Call Center Metrics: 13 Must-Track Performance KPIs For Call Center Success

Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success

  • January 30, 2024
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Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

Hosted PBX: An Ultimate Guide Of All You Need To Know [2024]

Hosted PBX: An Ultimate Guide of All You Need to Know [2024]

  • January 30, 2024
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A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

What Is VoIP? A Definitive Guide To Voice Over IP

What is VoIP? A Definitive Guide to Voice over IP

  • January 18, 2024
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VoIP means Voice over IP telephony or Voice Over Internet Protocol is a proven technology that allows people to make phone calls over an Internet connection rather than relying on physical landlines. Developed in 1995, it has turned into the…

Interactive Voice Response: IVR Meaning And Benefits

Interactive Voice Response: IVR Meaning and Benefits

  • January 8, 2024
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Customer support is crucial for every business as clients have questions that need to be solved as soon as possible. The most common (and fastest) way to reach a company is through a phone call, and even small businesses can…

Everything You Need To Know About PABX [Updated 2024]

Everything You Need to Know About PABX [Updated 2024]

  • January 1, 2024
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Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the primary means of business communication, but they had limitations such…