knowledge-base

In today's business world, effective communication is essential for seamless collaboration within organizations. Phone extensions play a key role in achieving this by streamlining internal communication and enhancing interactions with customers. Join us as we break down the fundamentals of…

Have you ever received a phone call from a "VoIP Caller" and wondered what it meant? If so, don't worry, you're not alone. In most cases, receiving these calls poses no risks. With the increasing popularity of VoIP technology, many…

With the expansion of business scenarios, contact centers now need various digital channels like SMS, live chat, and social media to enhance accessibility. WhatsApp has emerged as a highly popular channel with 2 billion active users. Yeastar P-Series Phone System…

Si ha estado buscando el mejor sistema de telefonía empresarial para su empresa, lo más probable es que se haya visto inundado por un montón de información. Hoy en día, tiene más opciones de telecomunicaciones que nunca. Una de ellas…

Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses…

Switching to a VoIP phone system has been a popular choice for many small and medium-sized businesses for obvious reasons. The most common ones are better connections, extended call functions and tools, and the possibility to make and receive calls…

PBX is short for Private Branch Exchange System, a private telephone network used within a company or organization. If you've been searching for a phone system for your business, chances are you've been inundated with a lot of information. This…

Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…

Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

VoIP means Voice over IP telephony or Voice Over Internet Protocol is a proven technology that allows people to make phone calls over an Internet connection rather than relying on physical landlines. Developed in 1995, it has turned into the…

Customer support is crucial for every business as clients have questions that need to be solved as soon as possible. The most common (and fastest) way to reach a company is through a phone call, and even small businesses can…