P-Series Phone System V25.1 empowers AI virtual receptionists with business execution capabilities, SMS delivery and secure tool invocation, and strengthens administrator permission controls. Core updates include: Feature Summary Configuration Guide AI Receptionist SMS & MCP AI agents send SMS…
P-Series V24.3 GA is ready for production following the Alpha and Beta cycles. With this release, the PBX enhances the AI Receptionist with custom tool integration for automated workflows, while introducing QoS Monitoring for timely call quality insights. Read on…
AI receptionists are shifting from basic, rule-based automation tools into highly configurable voice AI agent solutions embedded directly within enterprise communication stacks. Early implementations focused primarily on call deflection and basic intent routing. However, enterprise expectations are shifting toward systems…
When businesses compare 3CX vs FreePBX, they are usually choosing between two very different approaches to a modern PBX system. Both are well-known in the VoIP market, but they differ in setup, management style, and long-term operating model. That matters…
Self-hosted UCaaS gives service providers greater control, but it often comes with unnecessary complexity. From deployment and configuration to daily operations, building and running a self-hosted UCaaS solution can become time-consuming and difficult to scale. However, it does not have…
Switching a PBX or unified communications platform is rarely just a technical decision. For IT service providers, MSPs, and resellers, it affects deployment models, operational efficiency, security posture, and long-term customer ownership.When a current PBX system no longer aligns with…
2025 Contact Center Paradox: KPIs are Green, but Customers are Leaving! Looking at modern management dashboards, a strange paradox is emerging. As organizations integrate Gen-AI to automate routine tasks, traditional metrics like ASA (Average Speed of Answer) and AHT (Average…
As 2025 comes to a close, we're proud to reflect on a year filled with exciting milestones. Over the year, our solutions evolved, our partner ecosystem expanded, and our events and initiatives reached new heights, making 2025 a landmark year…
In today's fast-changing UCaaS market, service providers are under increasing pressure to meet rising customer expectations. Businesses now expect unified communications that support faster collaboration and more efficient workflows. For service providers aiming to strengthen their market position, choosing the…
Business phone systems have come a long way from the era of analog lines and bulky switchboards, to IP-based PBX that brought digital flexibility, and now to the cloud-powered hosted PBX that’s reshaping how modern businesses communicate. As hosted PBX…
Recently, Yeastar has gone through a vibrant period filled with notable events. Whether you're curious about the latest innovations in our P-Series PBX, exploring new business models, or getting ready for our biggest virtual event of the year, there's plenty…
This July, we embedded AI capabilities into the Yeastar P-Series PBX , including Voicemail Transcription, Call Transcription& Summary, Text-to-Speech, and WebSocket for Audio Streams Transmission. Naturally, the big question for us was: "Is bringing AI into PBX more hype than…
The VoIP industry is evolving rapidly, and telecom and VoIP service providers (MSPs, ITSPs, VARs, etc.) must stay informed to capture growth opportunities. From market size to cloud adoption, remote work, costs, UCaaS trends, and security concerns, these statistics provide…
If you’re planning to modernize your business communications, you’ve probably seen the terms "SIP Trunking" and "VoIP" used interchangeably. While they’re related, they are not the same—and knowing the difference can help you make the right investment. In simple terms,…
Wholesale VoIP is revolutionizing business communications by delivering bulk, cost-effective voice services without compromising quality. For managed service providers (MSPs), internet telephony service providers (ITSPs), and telecom resellers, partnering with the right wholesale VoIP provider is critical to scaling offerings…
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