More Than a Call Center
Go beyond just a call center software, Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Provide High Quality Customer Service
Connect customers to agents
With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.
Route calls based on customer input, priority, time of day, and more
Set flexible queue strategies (Rrmemery, liner, etc.)
Provide automatic call back option during busy times
Monitor active call traffic anytime at a glance
Enhance call waiting experience
Proactively serve customers in the queue with valuable information such as their queue position, estimated wait time, queue callback instructions, holiday greetings, and other customized prompts, ensuring a seamless and engaging experience.
Fine tune the call flow
Easily spot queue traffic trends with a quick glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.
Couch agents with ease
Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.
Implement missed call follow-up
Never lose track of a missed call in your call center. With intuitive queue missed call list, easily label the follow-up status of your missed calls using tags, and enable agents to call back your customers with one click.
Set SLA for quality assurance
Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.
Conduct satisfaction survey
Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
Active & waiting call activities in one view
Drag & drop call management
Complete view of agent availability & performance data
Real-time queue performance metrics tracking and display
Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
17 Key Performance Metrics
Flexible Calculation Time Frame
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
More for Greater Customer Experience
Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
All-inclusive Inbound Call Center Features
Automatic Call Routing
Call Queuing & Strategies
Priority Queue & Acceleration
Music on Hold
Estimated Wait Time Accouncement
Dynamic & Statistic Agent
Coaching & Silent Monitoring
Missed Call Disposition
Service Level Agreement (SLA)
Queue Call Logs
Agent Peformance Reports
Queue Performance Reports
Analytics & Data Export
CRM & Helpdesk Integration
Ready to enjoy the service?
Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.
Contact us today to get more information