P-Series Phone System

Call Center Solution

Make it simple for your call center agents and supervisors to deliver greater customer experience.

Call Center Software in a Business Phone system

More Than a Call Center

Go beyond just a call center software, Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls,  video, omnichannel messaging, integrations and more, out of the box.

With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Provide High Quality Customer Service

Connect customers to agents

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With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.

Route calls based on customer input, priority, time of day, and more

Set flexible queue strategies (Rrmemery, liner, etc.)

Provide automatic call back option during busy times

Monitor active call traffic anytime at a glance

Enhance call waiting experience

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Proactively serve customers in the queue with valuable information such as their queue position, estimated wait time, queue callback instructions, holiday greetings, and other customized prompts, ensuring a seamless and engaging experience.

Fine tune the call flow

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Easily spot queue traffic trends with a quick glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.

Couch agents with ease

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Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.

Implement missed call follow-up

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Never lose track of a missed call in your call center. With intuitive queue missed call list, easily label the follow-up status of your missed calls using tags, and enable agents to call back your customers with one click.

Set SLA for quality assurance

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Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.

Conduct satisfaction survey

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Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.

Elevate Customer Service by Yeastar PBX call center software
Call Center Queue Panel for easy queue management

Unified Agent and Supervisor Workspace

Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.

Active & waiting call activities in one view

Drag & drop call management

Complete view of agent availability & performance data

Real-time queue performance metrics tracking and display

Role-based feature access control

Real-time Performance Tracking

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.

17 Key Performance Metrics

Real-time Monitoring

Flexible Calculation Time Frame

Customizable Widgets

Multi-screen Display

Real-time Wallboard in pbx portal to track call center performance
Stronger Data

Intuitive Reports,
Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

More for Greater Customer Experience

combine omnichannel messaging with call center pbx

Omnichannel Messaging

Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.

open integration

CRM Integration

Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.

All-inclusive Inbound Call Center Features

Automatic Call Routing

IVR/Self-service

Call Queuing & Strategies

Priority Queue & Acceleration

Queue Callback

Custom Prompts

Music on Hold

Position Announcement

Estimated Wait Time Accouncement

Queue Panel

Queue Manager

Dynamic & Statistic Agent

Agent Login/Logout

Agent Pause/Unpause

Coaching & Silent Monitoring

Call Recording

Post-Call Survey

Missed Call Disposition

Wallboard

Service Level Agreement (SLA)

Queue Call Logs

Agent Peformance Reports

Queue Performance Reports

Analytics & Data Export

Web-based UX

CRM & Helpdesk Integration

More in the brochure

Ready to enjoy the service?

Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.

Contact us today to get more information

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