Wallboard is a visual way to display up-to-the-minute call center metrics and KPI information. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.
According to your specific needs, up to 16 key performance metrics can be displayed to help you monitor agent performance. Better yet, you can not only customize widgets but also display it on multiple screens. Transparency is important in many call centers, and the wallboards is a great tool to make metrics visible to every member of your team.