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Queue Panel

Features >> Queue Panel

Description

The Queue Panel provides everything agents and supervisors need in one single interface. Besides viewing incoming calls, agent status, and other queue-related statistics in real-time, users can also quickly conduct call operations like transfer, monitor, parking – within drag & drop, or a simple click.

Use Case

With real-time queue metrics display and visualized active & waiting calls, you can have a general idea of agent & queue performance at a glance, and quickly identify hidden issues and optimization potentials. Besides, you can not only have a complete view of agent status to help allocate resources most effectively but also flexibly switch agent status right here.

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