What are Call Reports?
Call reports in a PBX system provide detailed records and analytics of call activities, including call logs, volumes, durations, and outcomes. They help monitor performance and support data-driven decision-making for optimized communication and operational efficiency.
Benefits of Call Reports
Provide operational insights: Understand peak call times and identify trends, enabling better staffing decisions to handle high-traffic periods.
Allow strategic planning: Identify long-term trends in call volume and types of inquiries to inform strategic decisions.
Empower data-driven decisions: Make data-driven decisions to enhance business operations and customer service strategies.
Types of Call Reports
Yeastar’s P-Series Phone system offers comprehensive call reporting features designed to provide valuable insights into the performance and efficiency of your communication infrastructure. These reports are instrumental in tracking operations, understanding customer and agent interactions, and identifying areas for improvement.
With Yeastar, you can enjoy 20 native call reports, including:
Extension Call Statistics: Quickly view the number of calls made and received by specific extensions.
PBX Call Activity: Obtain detailed insights into the hourly, daily, and monthly breakdown of both internal and external calls.
IVR Report: Get an overview of IVR keypress events and detailed insights into associated IVR calls.
Call Reports for Call Centers
For call centers, Yeastar provides 2 types of reports that empower queue managers to better measure performance, efficiency, and productivity. These reports are crucial for understanding and evaluating customer interactions and agent performance.
Queue Performance Reports: Gain insights into the operational efficiency of your queues with reports that cover Queue Performance and Satisfaction Survey.
Agent Performance Reports: Evaluate the performance of your agents with detailed reports that include: Agent Login Activity and Agent Missed Call Activity.
Related Features
Complete Communications Solution
Available both in the cloud and on-premises, Yeastar P-Series Phone System unites calls, video, omnichannel messaging, integrations and more in one simple system for your seamless communications anywhere.
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