In call centers, reports are typically used to measure performance and efficiency, and productivity. In its simples, call reports provide a slew of data and statistics to help you keep track of the operation of your call center, understand and evaluate your customers and agents, and easily spot issues and opportunities.
Yeastar provides 8 advanced call center reports with a comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics. Additionally, You can run targeted analysis based on custom timeframe/agent/queue selection, share reports with your team in graphical, downloadable formats, and schedule reports to be run periodically.
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