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Top 5 Digital Workplace Trend In 2021 [Statistics Included]

Top 5 Digital Workplace Trend in 2021 [Statistics Included]

  • January 13, 2021
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“We’ve seen two years of digital transformation in two months.” The year before, no one could expect where 2020 would take us: the global, long-term pandemic has uprooted us from the work lives we’ve had for decades, and virtually overnight,…

A Look Back At 2020: Highlight Moments Of Yeastar

A Look Back at 2020: Highlight Moments of Yeastar

  • January 7, 2021
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2020 was a challenging year. Businesses, families, and individuals are all affected by the worldwide pandemic that brought huge changes to our lives. For Yeastar, while striving to assist our customers in dealing with unprecedented challenges, we have also broadened…

Call Center Reporting: Improve Productivity With Data

Call Center Reporting: Improve Productivity with Data

  • December 16, 2020
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What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…

Call Center Wallboard: The Do’s And Don’ts

Call Center Wallboard: The Do’s and Don’ts

  • December 2, 2020
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A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…

Smart Design On Yeastar P-Series PBX System: Better Experience For Everyone

Smart Design on Yeastar P-Series PBX System: Better Experience for Everyone

  • November 25, 2020
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Late last month, we have launched a brand-new product, P-Series PBX System, and you have probably known that this is a “PBX-Plus-More” system with advanced capabilities such as the UC clients, call center solution, operator panel, etc. With enterprise-grade VoIP…

What Is Auto Provisioning And How Does It Work? (Updated 2020)

What is Auto Provisioning and How Does it Work? (Updated 2020)

  • November 18, 2020
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The Yeastar PBX Phone System offers many time-saving advantages to dealers: an enhanced administrator interface that allows for quick and obvious settings and configuration changes and software enhancements that streamline installation and maintenance tasks like Auto Provisioning. Why We Put…

Using The Operator Panel To Optimize Call Management For Receptionists And Supervisors

Using the Operator Panel to Optimize Call Management for Receptionists and Supervisors

  • November 18, 2020
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Regardless of the industry or company size, the phone receptionist plays an important role in ensuring that calls flow properly. From simple call distribution to more sophisticated operations. These tasks can be done in a whole new way with the…

What Is VoIP Hot Desking And Why Do You Need It?

What is VoIP Hot Desking and Why Do You Need It?

  • August 5, 2020
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Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing the same physical workspace (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations taking…

What Is Computer Telephony Integration (CTI) And How Does It Work

What Is Computer Telephony Integration (CTI) and How Does It Work

  • July 28, 2020
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Making just one call on your desk phone may sound very easy. How about ten calls? A hundred then? After you really press those hard keys over and over again, not only a sore arm you’ll get, but a waste…

Explore 9 Things About YMP, A Centralized Platform For Cloud PBX Service Delivery

Explore 9 Things about YMP, a Centralized Platform for Cloud PBX Service Delivery

  • May 28, 2020
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Designed with a multi-instance infrastructure, Yeastar Cloud PBX Platform incorporates Yeastar Management Plane (YMP) and easy-to-deploy dedicated Cloud PBX instances for service providers to deliver hosted voice services and unified communications solutions. Central management, scalability, and reliability are just some traits of YMP.…

How Linkus Improves Your Call Efficiency In Different Scenarios

How Linkus Improves Your Call Efficiency in Different Scenarios

  • May 21, 2020
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Regardless of the size, all companies seek improved productivity and efficiency in employee-client communications and call operations. And a super-duper business phone system with a fully-fledged softphone can allow for many shortcuts and operational enhancements to produce faster call workflows…

Yeastar Native Contacts Feature: What’s The Benefits And How To Use

Yeastar Native Contacts Feature: What’s the Benefits and How to Use

  • May 8, 2020
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When was the last time you memorized a phone number? Thanks to smartphones and the internet, you can stuff hundreds of numbers and email and mailing addresses into your pocket without a second thought. But these contacts can quickly get…

5 Tips To Benefit Your Conference Call With Linkus (Updated In 2020)

5 Tips to Benefit Your Conference call with Linkus (Updated in 2020)

  • April 17, 2020
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Have you noticed that this might be the longest time you’ve been parted from your colleagues with most of the world working from home? In this unprecedented time, conferencing is indispensable when an issue requires collective discussion and the demand…

Prepared For Any Emergency: How Yeastar Helps Your Business Continuity

Prepared for Any Emergency: How Yeastar Helps Your Business Continuity

  • April 16, 2020
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The very idea of unplanned downtime is enough to make any business leader's blood run cold and any IT leader's blood pressure rise. But if 2020 has taught enterprises anything, it's to expect the unexpected. Between the unprecedented COVID-19 pandemic,…

Why The Softphone Is Vital For Teleworking & Linkus Walk-through

Why the Softphone Is Vital for Teleworking & Linkus Walk-through

  • April 9, 2020
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During the past few weeks, companies of all sizes are taking temporary measures to transition their workforce to work-from-home in response to the uncertainty presented by COVID-19. The ongoing pandemic is accelerating the pace at which many organizations are adopting…