Time Condition Guide: Smart Call Routing Based on Date & Time | Yeastar

You may want to route business calls to different destinations at different time, like working hours, holidays or even lunchtime. Time Conditions feature on Yeastar Cloud PBX or S-Series VoIP PBX is the feature to achieve that.

What is the Time Conditions used for?

Time Conditions is used to control call flow based upon date and time, which can be set up with time groups on Yeastar PBX web interface. A time group is a list of time rules against which incoming or outgoing calls are checked. The rules specify a time range by the: time, day of the week, day of the month, and month of the year.

Time Conditions can be assigned to an inbound route, which controls the destination of a call based on the time. The destination could be Voicemail, Queues, IVR, Inbound Routes, etc. Time Conditions can also be assigned to an outbound route in order to limit the use of that route.

For example, you might create a Time Condition called “Lunch.” You would then select a Time Group that defines what time periods are “lunch,” and then indicate that incoming calls during lunchtime should go directly to voicemail, while calls that do not come in at lunchtime should ring the Front Desk.

Appropriate Time Conditions can not only make your business arrangement more effective but avoid the situation of missing an important call or customer ringing the Front Desk but nobody answers, which might cause a loss to your business.

How do I set up Time Conditions?

 

Login your Yeastar PBX web interface and follow the below instructions to set up time conditions for your business phone system.

1. Add Time Condition

Go to Settings>PBX>Call Control>Time Conditions, click add-time-condition to add time condition.

Add time condition

  • Name: give this Time Condition a brief name to help you identify it.
  • Time: this is where you will define a time range. You can define multiple ranges in the same time group by clicking time-condition-add.
  • Days of Week: select a weekday, month day, and/or month range in which you want this time range to apply.
  • Advanced Options: this option is disabled by default. If it is enabled, you need to set the month and the day you want the Time Condition to take effect. If it is disabled, it means that the time range defined above will apply to every day of the month, every month of the year.

2. Add a Holiday

After you have defined your office business hours, you may need to create a holiday time groups. For example, you want to create a Holiday for New Year’s Day, from January 1st to January 3rd.

Click  add-holiday  to add a holiday. You can set by specific dates, or a specific day of the week in a specific month through the different type.

add-holiday-table

3. Assigning Time Conditions to Inbound Routes

Path: Settings>PBX> Call Control>Inbound Routes, add a new route or edit the existing route.

The created Time Conditions will become available for selection in the Inbound Routes settings.

  • If you disable the Time Conditions in inbound routes, all calls will be routed to the “Destination”.

inbound-route-destination

  • If enabled Time Condition, you can route calls to different destinations at different times based on your settings. Calls that do not match the time periods will be routed to “Other Time” destination.

inbound-time-condition

The system will assign each Time Condition with a “Feature Code”, so you can use this code to force a change of destination of a Time Condition and restore to its original destination.

Tips: you can use the feature code to forced switch the Time Condition, in the case like that you need to use Holiday condition in workday. So you don’t need to add a new time condition. After that, you can also use the feature code to restore it to your original setting.

4. Assigning Time Conditions to Outbound Routes

You can also assign Time Conditions to outbound routes, which may help you to control the route that can be used. For example, you can limit the users to make outbound calls when your office is closed.

Path: Settings>PBX> Call Control>Outbound Routes.

5. Time Conditions Override

The Time Condition Override function is used to switch the incoming call routing against the Time Condition. An authorized user can dial the Time Condition feature code to override the time condition.

For example, during office hours, incoming calls go to ring group; after office hours, incoming calls go to voicemail. Users can override the time condition to ring group if they are in the office after office hours.

For more extended Time condition knowledge, please refer to here.