Smart tips and latest trends in unified communications.
In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive…
If you've been looking for a new or upgraded phone system for your business, you've likely seen the term 'softphone'. So, what is a softphone? Is it different from any other business phone? What can you do with it, and…
To keep our solutions open and interoperable to serve more customer needs, we are excited to introduce Jabra headset and speakerphone integration for Linkus Desktop Client (2.6.3 or later) to facilitate hands-free telephony. The following headset and speakerphone models have…
You have probably heard about the P-Series PBX System we launched a few months ago. P-Series PBX System converges voice, video, applications, collaboration, and more to elevate business communications for SMEs. Beyond just a PBX system, it includes a suite…
Unified Communications is often referred to as UC or in some instances UCC. The latter is the term that includes the word collaboration. Unified communications is the integration of many different types of communication that happen in real-time. These include text…
Web Conferencing is an internet-based tool that empowers individuals and businesses to conduct virtual meetings, put on presentations, hold training sessions, etc. 2020 has witnessed tremendous growth in online meeting tools. Businesses across the world, regardless of the size, have…
Imagine what will happen if a large business group doesn’t have a sound communications system: delayed response to clients’ needs which leads to poor customer experience, dragging conversation between team workers which results in low working efficiency, lacking advanced features…
It always takes time to determine one’s mind to make a change. While the truth is, once you’ve decided, you may have a chance to open the gate leading to a new world and as a result to experience things…
![Top 5 Digital Workplace Trend In 2021 [Statistics Included]](https://www.yeastar.com/wp-content/uploads/2021/01/2021_Digital_Workplace-trend-blog-1-556x380.png)
“We’ve seen two years of digital transformation in two months.” The year before, no one could expect where 2020 would take us: the global, long-term pandemic has uprooted us from the work lives we’ve had for decades, and virtually overnight,…
2020 was a challenging year. Businesses, families, and individuals are all affected by the worldwide pandemic that brought huge changes to our lives. For Yeastar, while striving to assist our customers in dealing with unprecedented challenges, we have also broadened…
Smooth internal and external communication is one of the cornerstones of daily business operations. Nowadays, Voice over Internet Protocol (VoIP) is increasingly becoming the golden rule of modern corporate communications. Simply put, it is a proven technology that allows people…
What’s the best way to get a direct and effective picture of how you’re communicating with your customers as a call center? You might already know the answer – call reports that present comprehensive data on the call performance of…
For Sant’Angelo Luxury Resort with five offices distributed at different places and all rooms located in archaic caves, it’s not easy to keep them connected in one telephony system and manage them as a whole. To ensure a high level…
With decades of experience in the PBX market, the Japanese giant, Panasonic has recently decided to close the Panasonic Business Communications business (PBX, SIP, and Scanner categories) in a time frame of two years. The email from Carlos Osuna, Head…
A call center is dependent on the performance of its agents and employees. Since the work rate and speed of a call center is time-sensitive, it is important that vital metrics are measured on a continuous basis to assess the…
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