Smart tips and latest trends in unified communications.
Customer expectations in 2026 are higher than ever. People expect fast, seamless, and always-available responses across calls, chat, and messaging. Missed calls and long wait times often mean lost opportunities. This shift is redefining the role of the virtual receptionist…
The AI Receptionist, released with the P-Series V23.3 BETA, marks a significant expansion of our AI capacities. This update reinforces our commitment to the ongoing integration of practical AI into modern communications. Beyond AI, this version also introduces Custom Call…
Switching a PBX or unified communications platform is rarely just a technical decision. For IT service providers, MSPs, and resellers, it affects deployment models, operational efficiency, security posture, and long-term customer ownership.When a current PBX system no longer aligns with…
P-Series V23.1 Final is ready for production following the Alpha and Beta cycle. In this update, we introduce a set of practical optimizations designed for admins' daily operations. It brings 10+ improvements to Call Flow Designer for building more complete…
2025 Contact Center Paradox: KPIs are Green, but Customers are Leaving! Looking at modern management dashboards, a strange paradox is emerging. As organizations integrate Gen-AI to automate routine tasks, traditional metrics like ASA (Average Speed of Answer) and AHT (Average…
V23.1 BETA introduces a set of practical optimizations designed for admins' daily operations. This release brings 10+ improvements to Call Flow Designer for building more complete call flows, more flexible threshold settings for AI Transcription usage alerts, and enhanced remote…
PBX is short for Private Branch Exchange System, a private telephone network used within a company or organization. If you've been searching for a phone system for your business, chances are you've been inundated with a lot of information. This…
P-Series V22.3 Final is ready for production following the Alpha and Beta cycle. Refined through extensive testing, this release introduces Advanced CDR with Call Timeline, Dark Mode, and more PBX enhancements. Read on to explore new features and upgrade your…
Yeastar’s first beta release, V22.3 BETA, is now available! This release introduces Advanced CDR with Call Timeline, Dark Mode, and more PBX enhancements, giving partners and users early access ahead of the official launch. Released through the Yeastar Beta Program,…
As 2025 comes to a close, we're proud to reflect on a year filled with exciting milestones. Over the year, our solutions evolved, our partner ecosystem expanded, and our events and initiatives reached new heights, making 2025 a landmark year…
In today's fast-changing UCaaS market, service providers are under increasing pressure to meet rising customer expectations. Businesses now expect unified communications that support faster collaboration and more efficient workflows. For service providers aiming to strengthen their market position, choosing the…
In the latest P-Series PBX release, we’ve introduced a set of thoughtful improvements designed to remove friction from daily call handling and strengthen post-call follow-up operation, reflecting our ongoing commitment to user experience. 👉 See what’s new in this release↓…
If you’ve been keeping an eye on the rise of VoIP marketing and the latest UCaaS trends, you’ve likely noticed that leading industry outlets for service providers, like Technology Reseller News and UC Today have been buzzing about…
The latest P-Series PBX firmware comes with a set of updates that make your system more secure, compliant, and easier to manage. Most notably, it delivers built-in STIR/SHAKEN support to help service providers meet FCC and CRTC requirements and ensure…
STIR/SHAKEN compliance is no longer new to most communication service providers. Since the FCC and CRTC stepped up enforcement after 2021, the rule is simple: providers must authenticate and verify caller identity to fight spoofing and fraud. In practice,…
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