More
Call Center Metrics: 13 Must-Track Performance KPIs For Call Center Success

Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success

  • January 30, 2024
Read More

Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

Hosted PBX: An Ultimate Guide Of All You Need To Know [2024]

Hosted PBX: An Ultimate Guide of All You Need to Know [2024]

  • January 30, 2024
Read More

A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

What Is VoIP? A Definitive Guide To Voice Over IP

What is VoIP? A Definitive Guide to Voice over IP

  • January 18, 2024
Read More

VoIP means Voice over IP telephony or Voice Over Internet Protocol is a proven technology that allows people to make phone calls over an Internet connection rather than relying on physical landlines. Developed in 1995, it has turned into the…

P-Series Update (January 2024): Message Queue, Priority Queue, External Chat Logs, Missed Call Disposition, Busy Camp-on, And More

P-Series Update (January 2024): Message Queue, Priority Queue, External Chat Logs, Missed Call Disposition, Busy Camp-on, and More

  • January 17, 2024
Read More

With the new year upon us, we’re back with a fresh lineup of features for the P-Series Phone System to make communication and collaboration simpler and more productive for you. This update also brings enrichment to our contact center solution,…

Top Business Opportunities For Telecom Resellers & MSPs In 2024

Top Business Opportunities for Telecom Resellers & MSPs in 2024

  • January 16, 2024
Read More

It has been a transformational year for the telecommunication landscape. Key trends such as convergence of multi-platform UC, continued support for hybrid work, adoption of AI, and heightened emphasis on customer experience (CX) were indeed paramount in 2023. Looking ahead…

Interactive Voice Response: IVR Meaning And Benefits

Interactive Voice Response: IVR Meaning and Benefits

  • January 8, 2024
Read More

Customer support is crucial for every business as clients have questions that need to be solved as soon as possible. The most common (and fastest) way to reach a company is through a phone call, and even small businesses can…

Everything You Need To Know About PABX [Updated 2024]

Everything You Need to Know About PABX [Updated 2024]

  • January 1, 2024
Read More

Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the primary means of business communication, but they had limitations such…

What Is A Softphone? Features, Benefits, & How To Get One

What Is a Softphone? Features, Benefits, & How to Get One

  • January 1, 2024
Read More

Need to make calls with your business phone lines while enjoying the freedom to work from anywhere? You need a softphone. As the world goes virtual and hybrid, a softphone solution is essential for companies to stay connected anywhere anytime.…

Yeastar Named High Performer In Both UCaaS Platforms And VoIP Categories On G2

Yeastar Named High Performer in both UCaaS Platforms and VoIP Categories on G2

  • December 18, 2023
Read More

As 2023 draws to an end, we are excited to share a significant milestone on our journey—Yeastar P-Series Phone System has been recognized as "High Performer" in G2 Winter 2024 Reports for UCaaS Platforms, VoIP, and Call Center Infrastructure (CCI),…

Inbound Call Center: What It Is, Benefits, How To Choose

Inbound Call Center: What It Is, Benefits, How to Choose

  • December 14, 2023
Read More

Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…

Installing Yeastar P-Series Phone System On DigitalOcean

Installing Yeastar P-Series Phone System on DigitalOcean

  • December 4, 2023
Read More

To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on various platforms, including virtual machines like VMware, Hyper-V, KVM, Proxmox VE, and cloud…

Why WhatsApp For Your Contact Centers & How To Integrate

Why WhatsApp For Your Contact Centers & How to Integrate

  • December 1, 2023
Read More

In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like…

P-Series Update (Nov 2023): Introducing Disaster Recovery Solution

P-Series Update (Nov 2023): Introducing Disaster Recovery Solution

  • November 29, 2023
Read More

Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated Disaster Recovery feature to P-Series Software Edition, and the adds support…

Yeastar P-Series Phone System Now Available On Microsoft Azure Marketplace

Yeastar P-Series Phone System Now Available on Microsoft Azure Marketplace

  • November 9, 2023
Read More

As the demand for PBX hosting on Microsoft Azure grows, Yeastar has answered the call by offering availability through Azure Marketplace. Now, you can effortlessly deploy your Yeastar P-Series Phone System Software Edition (PSE) directly to your Azure account from…

Linkus Desktop Client: 6 Dynamic Features To Help You Boost Daily Call Efficiency

Linkus Desktop Client: 6 Dynamic Features to Help You Boost Daily Call Efficiency

  • October 30, 2023
Read More

Linkus Desktop Client is a comprehensive unified communications app tailored specifically for Yeastar P-Series Phone System users. It offers a range of features that empower you to manage various communication tasks right from your desktop computer. In this blog post,…