Smart tips and latest trends in unified communications.
As 2023 draws to an end, we are excited to share a significant milestone on our journey—Yeastar P-Series Phone System has been recognized as "High Performer" in G2 Winter 2024 Reports for UCaaS Platforms, VoIP, and Call Center Infrastructure (CCI),…
Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…
To facilitate the installation of Yeastar P-Series Phone System in the partners’ or customers’ self-hosting server, Yeastar has extensively tested the compatibility of P-Series Software Edition(PSE) on various platforms, including virtual machines like VMware, Hyper-V, KVM, Proxmox VE, and cloud…
In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like…
Say hello to the Disaster Recovery feature! The last firmware update (XX.12.0.57) for Yeastar P-Series Phone System is now available for download. This new release introduces the highly anticipated Disaster Recovery feature to P-Series Software Edition, and the adds support…
As the demand for PBX hosting on Microsoft Azure grows, Yeastar has answered the call by offering availability through Azure Marketplace. Now, you can effortlessly deploy your Yeastar P-Series Phone System Software Edition (PSE) directly to your Azure account from…
Linkus Desktop Client is a comprehensive unified communications app tailored specifically for Yeastar P-Series Phone System users. It offers a range of features that empower you to manage various communication tasks right from your desktop computer. In this blog post,…
Thank you for being a part of it! It was a great pleasure to have partners, customers, and industry peers together for our annual event, Yeastar Day 2023 Virtual, to learn, share, and connect. The agenda included insights from Yeastar…
We are thrilled to introduce another round of exciting new features and enhancements that promise to enhance efficiency and flexibility in your use of the P-Series Phone System. More importantly, it is a big first step toward the contact center…
Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has caused many companies to switch from call centers to…
Nowadays, call recording is becoming a must-have phone system feature for modern enterprises to track agent performance and assess service quality. In some industries like the finance sector, it’s even compulsory to record every client call. Given this context and…
As the system manager or administrator of a business phone system, have you ever encountered the following scenarios? Need IT assistance every time you want to update system settings Constantly fixing errors caused by manually entering complicated command lines Unable…
It is quite often that a customer wants to talk to a real person for help when browsing a website. Have you ever wished you could offer a simple and convenient contact option for your website visitors? If so, you…
Another major update for P-Series PBX System is here! Check out what’s new and what’s improved in this update. Boss-Secretary feature WebRTC Trunk SNMP support Rebound Missed Transferred Calls And more Let’s dive into the details and see how they…
Microsoft Teams has seen tremendous growth for the past few years, developing an enormous customer base of more than 280 million monthly active users as of FY23 Q2. With this growth comes the surge in demand for making calls on Teams. As…
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Yeastar announced the Disaster Recovery solution for the P-Series Phone System, empowering enterprises with cross-region redundancy for uninterrupted communications in the face of disasters.