Smart tips and latest trends in unified communications.
In the past, small business owners were forced to rent or purchase a landline from their phone provider to have a functioning phone line. This is an expensive and restrictive option for businesses that want more choices when it comes…
If You are struggling with managing sales, customer service, and customer support teams that need to respond to a high call volume, efficient call center software solutions can help streamline the workflow smartly and quickly. VoIP-based call center phone systems…
PSTN, Public Switched Telephone Network, is a system that transfers communication through telephone lines. Since the 1800s, people no longer needed to send letters across the globe but could easily connect through fixed-line telephones. PSTN changed the way we communicate…
Running an office without a business phone system is basically impossible. Telephone communication has always been an integral part of properly functioning businesses, and it will likely remain that way for the years to come. Of course, the technology we…
Interactive Voice Response (IVR) is an automated system designed to help customers who dial in through speech recognition or pad-dialing. IVR system helps combat long wait times, unsatisfied and confused clients, and employee workload. IVR technology can route calls to…
With the development of technology, we have been obviously moving away from miles of copper cables and long, daunting manual installation. But how can you choose the best of new solutions appearing on the market? Below, we explain the intricacies…
Background Founded in 1915, Caja Popular de Ahorros (CPA) is a well-known insurance company in Argentina, setting up a head office and 27 branch offices throughout Tucuman and other provinces in the country. With 106 years of experience in the…
A SIP server is an indispensable tool for businesses that use VoIP phones. We will discuss the basics of how a SIP server works and why it's important to have one for any business that is looking for an IP…
Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…
Responding to the ever-changing business communications landscape, a significant number of organizations now require more than just a PBX system. Remote working capabilities, service centre administration, team collaboration, ease of management, and user experience have all become key considerations. This…
For tens of thousands of people every day, Yeastar Linkus UC Clients is the center of “in the moment” communications. From the moment they sign on, to the last phone call, video meeting and message of the day, users get…
Background Alas Peruanas University S.A. (UAP) is the Peruvian Institution with the largest academic offer in Peru, providing access to quality higher education for all Peruvians and educating students to become professionals with an entrepreneurial vision. Currently, UAP has 33…
Communication systems play a major part in the operations of most offices around the world. Regardless of the size of the company, a working internal communications system that allows workers to seamlessly connect without relying on external factors is usually…
Communication is key. This age-old adage is one of the driving forces behind most of the technological progress we're experiencing nowadays. From ultra-high-speed internet connections to new devices that let us get in touch with each other in ways that…
Companies around the world have been using hosted phone systems to take care of their unified communication needs. Private Branch Exchange, or PBX phone systems allows for much more flexibility and control over offices' communication channels than the traditional methods,…
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