2025 Contact Center Paradox: KPIs are Green, but Customers are Leaving! Looking at modern management dashboards, a strange paradox is emerging. As organizations integrate Gen-AI to automate routine tasks, traditional metrics like ASA (Average Speed of Answer) and AHT (Average…
As 2025 comes to a close, we're proud to reflect on a year filled with exciting milestones. Over the year, our solutions evolved, our partner ecosystem expanded, and our events and initiatives reached new heights, making 2025 a landmark year…
In today's fast-changing UCaaS market, service providers are under increasing pressure to meet rising customer expectations. Businesses now expect unified communications that support faster collaboration and more efficient workflows. For service providers aiming to strengthen their market position, choosing the…
Business phone systems have come a long way from the era of analog lines and bulky switchboards, to IP-based PBX that brought digital flexibility, and now to the cloud-powered hosted PBX that’s reshaping how modern businesses communicate. As hosted PBX…
Recently, Yeastar has gone through a vibrant period filled with notable events. Whether you're curious about the latest innovations in our P-Series PBX, exploring new business models, or getting ready for our biggest virtual event of the year, there's plenty…
This July, we embedded AI capabilities into the Yeastar P-Series PBX , including Voicemail Transcription, Call Transcription& Summary, Text-to-Speech, and WebSocket for Audio Streams Transmission. Naturally, the big question for us was: "Is bringing AI into PBX more hype than…
The VoIP industry is evolving rapidly, and telecom and VoIP service providers (MSPs, ITSPs, VARs, etc.) must stay informed to capture growth opportunities. From market size to cloud adoption, remote work, costs, UCaaS trends, and security concerns, these statistics provide…
If you’re planning to modernize your business communications, you’ve probably seen the terms "SIP Trunking" and "VoIP" used interchangeably. While they’re related, they are not the same—and knowing the difference can help you make the right investment. In simple terms,…
Wholesale VoIP is revolutionizing business communications by delivering bulk, cost-effective voice services without compromising quality. For managed service providers (MSPs), internet telephony service providers (ITSPs), and telecom resellers, partnering with the right wholesale VoIP provider is critical to scaling offerings…
Unified Communications as a Service (UCaaS) is a cloud-based model that brings together voice, video, messaging, and other communication and collaboration tools—including AI-powered features—into one simple platform. It’s easy to deploy, flexible to scale, and built for today’s hybrid work…
Navigating the world of VoIP can feel overwhelming, especially when terms like SIP line and SIP trunk are thrown into the mix. Whether you’re a small business owner seeking a cost-effective phone system or an IT manager evaluating scalable communication…
Let’s be clear—most service providers already know what white-label UCaaS is. And they understand the basics of the UCaaS market. What holds them back isn’t awareness. It’s uncertainty about whether they can actually make it work. The opportunity is real.…
By 2025, about 94% of companies worldwide are expected to rely on some form of cloud computing. As digital transformation speeds up, businesses need communication solutions that are both efficient and flexible. So why are so many companies ditching traditional…
White label communications empower businesses to deliver branded UCaaS, including voice, video, messaging, and collaboration tools, using a third-party platform without building complex infrastructure. As the UCaaS market grows, white label communications provide a smart way to stand out in…
The booming telecom market demands scalable, high-value solutions that generate predictable recurring revenue. For resellers and service providers, white-label VoIP is a proven strategy to deliver branded voice, video, and collaboration services — without the cost and complexity of building…
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