Yeastar Blog | Integrating Yeastar S-Series IP PBX with Xtelsio CTI Client

Imagine managing your address book, juggling client data and attending to ongoing service matters or support issues can leave you wishing you had at least one extra pair of hands. Xtelsio CTI client makes sense to port some of that work onto computers.

Xtelsio CTI (Computer Telephony Integration) client is kind of software enabling PC-directed control of desktop phones and address book data, which allows people control their phone communication simply by mouse clicks. It’s possible to dial telephone numbers from within other applications through an integrated TAPI connector. Yeastar S-Series PBX supports such an interface which can allow the xtelsio CTI client access. Yeastar S-Series VoIP PBX combined with xtelsio CTI client provides the software solution that can automate much of the misery, leaving you free to make your call with a single click.

How to integrate S-Series PBX with xtelsio CTI Client

Yeastar S-Series PBX has been tested with xtelsio CTI Client version 3.x. Before configuring, make sure you have installed the CTI client. Download xtelsio CTI Client version 3.x.

Step 1. Enable AMI on Yeastar S-Series PBX.

  • Log in S-Series IPPBX, navigate to “Settings > System > Security > Service”, enable AMI feature.
  • Specify the AMI username and password according to your needs.
  • Add a permitted IP/submit mask that will be allowed to access S-Series IPPBX through AMI.

yeastar_s-series_pbx_with_-xtelsio_cti_client

Step 2. Configure TAPI device on xtelsio CTI Client.

Xtelsio CTI client has an integrated Asterisk Connector to monitor and control S-Series VoIP PBX.

More configuration details can be found here.