Call Center Integration

Combine your contact center needs with Yeastar IP-PBX to enjoy the benefits of a comprehensive call center solution with advanced functionality.

In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without doubt, grants businesses with strategic values and superior customer experience.
Yeastar IP-PBX is highly compatible and supports integration with the robust Asternic On-Premises Call Center, QueMetrics On-Premise, and the highly scalable QueueMetrics-Live cloud-based call center services, providing professionals with a powerful tool for efficient Asterisk call-center management.

call center integration

With seamless integration, the third-party call center softwares transform S-Series into a call management platform while S-Series offers a complete suite of enterprise-grade telephony features.

Features

  • Call center reporting

  • Real-time monitoring

  • Call distribution management

  • Track critical metrics and queue stats

  • Easy-to-use platform

Benefits

  • Optimize agent performance and call center operations

  • Quicker and more accurate call routing

  • Decrease call abandonment

  • Enhance caller experience

  • Help achieve business’ maximum potential

Resources

Find resources that are related to this solution.

cloud call center
Blog
Integrate QueueMetrics 
Build Your Own Call Center with S-Series VoIP PBX
View Blog
Asternic Call Center Integratiob
Configuration Guide 
Yeastar-Asternic Call Center Integration
Build Your Own On-premises Call Center with Yeastar IP-PBX
View Configuration Guide
Related Product
& Documents

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