Imagine managing your address book, juggling client data and attending to ongoing service matters or support issues can leave you wishing you had at least one extra pair of hands. Xtelsio CTI client makes sense to port some of that work onto computers.
Xtelsio CTI (Computer Telephony Integration) client is kind of software enabling PC-directed control of desktop phones and address book data, which allows people control their phone communication and handle calls simply by mouse clicks. It’s possible to dial telephone numbers from within other applications through an integrated TAPI connector. Yeastar S-Series PBX supports such an interface which can allow the xtelsio CTI client access. Yeastar S-Series VoIP PBX combined with xtelsio CTI client provides the software solution that can automate much of the misery, leaving you free to make your call with a single click.
How to integrate S-Series PBX with xtelsio CTI Client
Step 1. Enable AMI (Asterisk Manager Interface) on Yeastar S-Series PBX.
- Log in S-Series IPPBX, navigate to “Settings > System > Security > Service”. Enable AMI feature.
- Specify the AMI username and password according to your needs.
- Add a permitted IP/submit mask that will be allowed to access S-Series IPPBX through AMI.
Step 2. Configure TAPI device on xtelsio CTI Client.
Xtelsio CTI client has an integrated Asterisk Connector to monitor and control S-Series VoIP PBX.
More configuration details can be found here.
Yeastar also supports AsterSwitchboard CTI Integration, an operator panel for Asterisk PBX phone system running on MS Windows clients. The CTI solution will allow you to call, answer, transfer, view the status of all connected extensions, intercept a call for another extension, display name and number of incoming calls, make a call directly from the integrated list of contacts or from the log and much more… Everything in just one click to improve your customer experience and satisfaction.
Learn how to integrate AsterSwitchboard CTI Operator Panel with Yeastar S-Series PBX here.
In addition to the plain CIT integration support, Yeastar also boasts seamless integration with mainstream 3rd-party CRM and call center software, where computer telephony integration technology comes in full swing. Learn what contact center applications are supported here.