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What Is Call Center?

What is Call Center?

  • September 17, 2020
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Call centers are centralized offices - or facility- that are habitually purpose-built to handle phone calls for an organization. They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for…

What Is A VoIP Phone And How Do They Work?

What is a VoIP Phone and How Do They Work?

  • September 16, 2020
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The invention of the telephone has really been a landmark achievement for humanity. In a matter of decades, the ability of remote voice communication has opened up a whole new world of possibilities and spearheaded the further progress of human…

2020 Checklist Before Upgrading Your Hotel Phone System

2020 Checklist Before Upgrading Your Hotel Phone System

  • September 8, 2020
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Owning a retro car is considered a vintage luxury. Owning an old tech system? Well, not so much. In an era where communication technologies evolve and radically renovate, the voice-only legacy phone systems are increasingly losing support for its lack…

What Is A Hosted PBX (Private Branch Exchange): In-Depth Guide

What Is a Hosted PBX (Private Branch Exchange): In-Depth Guide

  • September 3, 2020
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A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

ISDN Switch Off – What the Future Holds for Your Business?

ISDN Switch Off – What the Future Holds for Your Business?

  • August 19, 2020
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[Estimated Reading Time]: 5 min. Download our infographic to grasp the key content of this topic! When Is the ISDN Switch off? The ISDN switch-off is happening all around the globe. The era of ISDN in the Australian telecommunications industry…

What Is VoIP Hot Desking And Why Do You Need It?

What is VoIP Hot Desking and Why Do You Need It?

  • August 5, 2020
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Derived from a “share culture”, Hot Desking refers to a concept that office workers sharing a same physical work space (desk) during different time periods. Several employees sharing an office desk has been a trend in workplaces for years, organizations…

Computer Telephony Integration (CTI): Place and Manage Phone Calls from Your Computer

Computer Telephony Integration (CTI): Place and Manage Phone Calls from Your Computer

  • July 28, 2020
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Making just one call on your desk phone may sound very easy. How about ten calls? A hundred then? After you really press those hard keys over and over again, not only a sore arm you’ll get, but a waste…

VoIP Vs. Analog Phone System: The Differences And Top Considerations

VoIP vs. Analog Phone System: The Differences and Top Considerations

  • July 24, 2020
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In a digital era of unified communications, what will traditional analog phone systems hold for your business? Is it the time to take a leap and upgrade to VoIP? Not the great debate of the last decade, but something business…

Business Phone System Upgrade: Everything You Need To Know

Business Phone System Upgrade: Everything You Need to Know

  • July 23, 2020
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Although the reasons or timing may vary, every business will at some time to need to considering upgrading its current phone system. If you are in this position now, then don’t worry. You’re certainly not alone. In this blog, we…

Modernizing Healthcare Communications: Yeastar PBX System Is Helping The Medical Sector During COVID-19

Modernizing Healthcare Communications: Yeastar PBX System Is Helping the Medical Sector During COVID-19

  • July 15, 2020
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Ever since the outbreak of COVID-19, healthcare organizations have been under unprecedented pressure to provide consistent medical service. The crisis is also stressing their communications infrastructures since timely, reliable, and secure communication has become even more critical for the medical…