More Than a Call Center
Go beyond just a call center software, Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Provide High Quality Customer Service
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
Active & waiting call activities in one view
Drag & drop call management
Complete view of agent availability & performance data
Real-time queue performance metrics tracking and display
Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
17 Key Performance Metrics
Real-time Monitoring
Flexible Calculation Time Frame
Customizable Widgets
Multi-screen Display
Intuitive Reports,
Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
More for Greater Customer Experience
Omnichannel Messaging
Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
All-inclusive Inbound Call Center Features
Automatic Call Routing
IVR/Self-service
Queue Ringing Strategies
Queue Callback
Custom Prompts
Music on Hold
Position Announcement
Estimated Wait Time Accouncement
Queue Panel
Dynamic & Statistic Agent
Agent Login/Logout
Agent Pause/Unpause
Call Presence (Agent Status)
Coaching & Silent Monitoring
Call Recording
Post-Call Survey
Wallboard
Service Level Agreement (SLA)
Alerts & Notifications
Real-Time/Historical Reports
Agent Call Summary Reports
Queue Performance Reports
Customer Satisfaction Reports
Ready to enjoy the service?
Access all the features in no time with 30-day free trial of Yeastar P-Series Phone System.
Contact us today to get more information
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Unified Communications
Microsoft Teams
WhatApp
Microsoft Outlook
SMS
Azure AD
Zoho CRM
Oracle Opera PMS
Zendesk
Yeastar announced the Disaster Recovery solution for the P-Series Phone System, empowering enterprises with cross-region redundancy for uninterrupted communications in the face of disasters.