3 Common Branch Office Issues and How to Solve Them

Keeping enterprise communications coordinated and seamless is quite challenging in highly-distributed network where employees disperse across branches and home office. To integrate multiple locations and keep remote workforce connected, in a seamless and cost-efficient way, is by no means a tough task even with the advanced collaboration tools.

System integration complexity, inefficient inter-branch communications, and many more communication issues do exist for enterprises with multiple locations, and they keep different offices from communicating and sharing information instantaneously and effectively. Here we list 3 most common branch office issues and gives you a lift with corresponding solutions.

1. System Interconnect Difficulty

Networking multiple telephony systems is too complicated and costs you plenty of time. The required port forwarding or static public IP address settings on the branch office system troubles as it requires professional knowledge.

Solution:

Adopt a centralized phone system that is easily connectable with interconnect or gateway solutions. One of the possible great choices is the newly updated S-Series VoIP PBX. Its Multisite Interconnect feature has granted you the possibility to complete the entire branch office integration process in a few licks, massively saving time and efforts. Only by clicks on the coordinated web configuration panel, direct registration from branches to headquarter will be realized without having to create trunks or call routes. And, what is even better, a “single numbering plan” can thus be available to allow extensions at different locations to call each other directly.

2. Department Disconnect

Different company departments, offices or branch locations are not effectively communicating with one another, causing problems.

Solution: 

Have regular meeting with teams from branch offices and make the most of the services your phone system offers. Video conferencing can give more face time and allows more efficient communications. For employees constantly on the go, make them feel less disconnected by equipping them with mobile extension coordinated with your phone system, like the Linkus mobile client for S-Series VoIP PBX. And, most importantly, connect employees at different locations with advanced communication solutions such as Video Calls, Three-way Callings, Voicemail to E-mail and Follow Me to make them communicate and work as if they were in the same office.

3. Spiraling Communication Costs

As business scales up, the communication costs between branch offices go spiral and become too costly.

Solution:

Link multiple systems from both headquarter and branch offices to make inter-branch calling free-of-charge, regardless of the location, and reduce outbound call costs by sharing trunks among offices to extend your available resources across your multiple locations. The link between systems can be realized in several ways, except for utilizing the interconnect feature mentioned above to link S-Series VoIP PBX deployed in different offices, you can also connect your branch offices by deploying the exact type of gateway that suits your needs. For example, if you don’t have a PBX system on your remote office, you can use TA FAX gateway to connect headquarter’s telephone system and the branch office’s phones, and if you would like to make the most of local trunk connectivity, the deployment of TG VoIP GSM gateway and IP phones on your branch offices can help you make outbound calls at local fees even from the headquarter.

To ensure the best branch office cooperation and performance, multiple telephony services and remote systems must be managed and operated in tandem. For more economical and efficient branch office solution, please refer to here.