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Cloud Telephony: What It Is, Features, & Benefits For Your Business

Cloud Telephony: What It Is, Features, & Benefits for Your Business

  • February 1, 2024
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Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…

Call Center Metrics: 13 Must-Track Performance KPIs For Call Center Success

Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success

  • January 30, 2024
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Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

What Is A Hosted PBX (Private Branch Exchange): In-Depth Guide

What Is a Hosted PBX (Private Branch Exchange): In-Depth Guide

  • January 30, 2024
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A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

What Is A PBX Phone System? Which One Is Right For Your Business?

What Is a PBX Phone System? Which One Is Right for Your Business?

  • January 1, 2024
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If you've been searching for the best business phone system for your company, chances are you've been inundated with a lot of information. Today, you have more telecom choices than ever before. One of your options is a PBX phone…

Everything You Need To Know About PABX [Updated 2024]

Everything You Need to Know About PABX [Updated 2024]

  • January 1, 2024
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Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the primary means of business communication, but they had limitations such…

Inbound Call Center: What It Is, Benefits, How To Choose

Inbound Call Center: What It Is, Benefits, How to Choose

  • December 14, 2023
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Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…

Why WhatsApp For Your Contact Centers & How To Integrate

Why WhatsApp For Your Contact Centers & How to Integrate

  • December 1, 2023
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In recent years, the importance of customer service has remained paramount, with contact centers playing a vital role in managing customer experience and interactions. Unlike traditional call centers focusing solely on voice calls, contact centers encompass multiple digital channels like…

Contact Center 101: What It Is And How Does It Differ From Call Centers

Contact Center 101: What It Is and How Does It Differ from Call Centers

  • September 25, 2023
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Call centers play a vital role in companies that prioritize customer experience (CX). As customer expectations continue to rise, organizations are finding new ways to connect with them, and this has caused many companies to switch from call centers to…

Secure Customer Payment Data Through PCI DSS Compliant Call Recording

Secure Customer Payment Data Through PCI DSS Compliant Call Recording

  • August 24, 2023
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Nowadays, call recording is becoming a must-have phone system feature for modern enterprises to track agent performance and assess service quality. In some industries like the finance sector, it’s even compulsory to record every client call. Given this context and…

Engage Customers And Boost Sales With WebRTC Click-to-Call

Engage Customers and Boost Sales with WebRTC Click-to-Call

  • July 11, 2023
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It is quite often that a customer wants to talk to a real person for help when browsing a website. Have you ever wished you could offer a simple and convenient contact option for your website visitors? If so, you…

VoIP Security: Vulnerabilities &  Best Practices

VoIP Security: Vulnerabilities & Best Practices

  • July 18, 2022
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In 2021, IP PBX hacking has caused $1.82 billion in fraud losses, a 28% increase from 2019. When threats become unpredictable and the remote-work-related risks ever increase, security is key. VoIP hacking and attacks can come from the Internet or…

Multi-Line Phone System

Multi-Line Phone System

  • May 31, 2022
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Have you been considering upgrading your business phone system? If so, you may be wondering if a multi-line phone system is a good choice for your business. In this guide, we'll discuss some of the key reasons you might consider…

Workplace Strategy: Why You Need It & How To Develop An Effective One

Workplace Strategy: Why You Need It & How to Develop an Effective One

  • May 24, 2022
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Employees spend a lot of their time in the workplace, which is why you want to make sure that the space becomes more than just a place they have to commute to five times a week and that they can't…

Hybrid Workplace Model: The Future Of Work?

Hybrid Workplace Model: The Future of Work?

  • May 20, 2022
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When the COVID-19 pandemic struck in 2020, most businesses had no idea how to behave in the new, remote work reality. For some, remote working has been a blessing in disguise. For others, it has been a nightmare. But no…

Meeting Room Scheduler – What Is It And Why Your Business Needs It

Meeting Room Scheduler – What Is It and Why Your Business Needs It

  • March 16, 2022
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A modern workplace requires modern business solutions for tasks that tend to be time-consuming - such as having a person responsible for booking rooms. In today's business world, where all the tasks that don't actually require human assistance are being…