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What’s The Difference Between VoLTE And VoIP?

What’s the Difference between VoLTE and VoIP?

  • May 29, 2024
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VoLTE technology has been getting a lot of attention, but for most people just coming across the term, it’s unclear exactly what it means and what the benefits will be. While another voice over IP technology, VoIP is widely known…

What Is Phone Extension? Everything You Need To Know

What is Phone Extension? Everything You Need to Know

  • May 17, 2024
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In today's business world, effective communication is essential for seamless collaboration within organizations. Phone extensions play a key role in achieving this by streamlining internal communication and enhancing interactions with customers. Join us as we break down the fundamentals of…

VoIP Caller : Meaning, Key Terms, Benefits & FAQs Answer [2024]

VoIP Caller : Meaning, Key Terms, Benefits & FAQs Answer [2024]

  • May 9, 2024
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Have you ever received a phone call from a "VoIP Caller" and wondered what it meant? If so, don't worry, you're not alone. In most cases, receiving these calls poses no risks. With the increasing popularity of VoIP technology, many…

Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

Yeastar WhatsApp Business Integration: An In-Depth Guide (2024)

  • March 25, 2024
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With the expansion of business scenarios, contact centers now need various digital channels like SMS, live chat, and social media to enhance accessibility. WhatsApp has emerged as a highly popular channel with 2 billion active users. Yeastar P-Series Phone System…

¿Qué Es Una Central Telefonica? ¿Cuál Es La Más Adecuada Para Su Empresa?

¿Qué es una central telefonica? ¿Cuál es la más adecuada para su empresa?

  • March 7, 2024
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Si ha estado buscando el mejor sistema de telefonía empresarial para su empresa, lo más probable es que se haya visto inundado por un montón de información. Hoy en día, tiene más opciones de telecomunicaciones que nunca. Una de ellas…

Cloud Phone System: What It Is, How It Works, and Why to Choose It

Cloud Phone System: What It Is, How It Works, and Why to Choose It

  • March 3, 2024
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Cloud technology is accelerating today’s businesses by offering more agile and affordable solutions. Business communications, as an essential cornerstone for any company, is embracing this innovation too. More and more service providers have been offering cloud voice solutions for businesses…

What Is A PBX Phone System? Which One Is Right For Your Business?

What Is a PBX Phone System? Which One Is Right for Your Business?

  • February 1, 2024
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If you've been searching for the best business phone system for your company, chances are you've been inundated with a lot of information. Today, you have more telecom choices than ever before. One of your options is a PBX phone…

Cloud Telephony: What It Is, Features, & Benefits For Your Business

Cloud Telephony: What It Is, Features, & Benefits for Your Business

  • February 1, 2024
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Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. Cloud telephony allows you to make outbound calls and receive inbound calls from any Internet-connected device. It is a voice service that…

Call Center Metrics: 13 Must-Track Performance KPIs For Call Center Success

Call Center Metrics: 13 Must-Track Performance KPIs for Call Center Success

  • January 30, 2024
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Call centers play a vital role in delivering exceptional customer experience and serve as an extension of a company’s business. It is crucial to measure and continuously improve call center performance to ensure customers receive the highest level of service.…

Hosted PBX: An Ultimate Guide Of All You Need To Know [2024]

Hosted PBX: An Ultimate Guide of All You Need to Know [2024]

  • January 30, 2024
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A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance. PBX is an acronym for…

What Is VoIP? A Full Guide For Understanding VoIP Phone Systems

What is VoIP? A Full Guide for Understanding VoIP Phone Systems

  • January 18, 2024
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VoIP means Voice over IP telephony or Voice Over Internet Protocol is increasingly becoming the golden rule of modern business communications. It is a proven technology that allows people to make phone calls over an Internet connection rather than relying on…

Interactive Voice Response: IVR Meaning And Benefits

Interactive Voice Response: IVR Meaning and Benefits

  • January 8, 2024
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Customer support is crucial for every business as clients have questions that need to be solved as soon as possible. The most common (and fastest) way to reach a company is through a phone call, and even small businesses can…

Everything You Need To Know About PABX [Updated 2024]

Everything You Need to Know About PABX [Updated 2024]

  • January 1, 2024
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Communication systems are essential for offices worldwide. Whether it's a large corporation or a small business, having an internal communications system is vital. In the past, landline phones were the primary means of business communication, but they had limitations such…

What Is A Softphone? Features, Benefits, & How To Get One

What Is a Softphone? Features, Benefits, & How to Get One

  • January 1, 2024
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Need to make calls with your business phone lines while enjoying the freedom to work from anywhere? You need a softphone. As the world goes virtual and hybrid, a softphone solution is essential for companies to stay connected anywhere anytime.…

Inbound Call Center: What It Is, Benefits, How To Choose

Inbound Call Center: What It Is, Benefits, How to Choose

  • December 14, 2023
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Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers. Inbound call centers can be used for a variety of purposes, including marketing, customer service, technical support, and sales. It's…