Whether you're modernizing customer service, scaling a sales team, or moving from voice-only to omnichannel customer engagement, building a contact center requires a firm grasp of the fundamentals, selecting the right solution, and mastering operational skills. This hub brings together…
P-Series Phone System V24.2 BETA further enhances the platform’s AI and analytics capabilities with features such as CDR-to-BI integration, selectable AI LLM services, and AI Receptionist's structured data collection capacibility. Learn more about these updates below or join our webinar.…
P-Series V24.1 GA is ready for production following the Alpha and Beta cycles. It introduces a set of optimizations focused on team communication and ecosystem integration. Dive into the details below and upgrade your firmware to the V24.1 GA Version…
When businesses compare 3CX vs FreePBX, they are usually choosing between two very different approaches to a modern PBX system. Both are well-known in the VoIP market, but they differ in setup, management style, and long-term operating model. That matters…
The V24.1 BETA introduces a set of optimizations focused on team communication and ecosystem integration. Explore the new capabilities designed to streamline your communication workflows. Table of Contents Join the Beta → P-Series PBX V24.1 BETA Updates Answered Queue Call…
Hackers are using advanced techniques to exploit IP-based security. Upgrade to P-Series V23.3 GA immediately! Risk Summary We are issuing this urgent security alert as hackers have refined their attack vectors to circumvent conventional security validations. Attackers are utilizing automated…
P-Series V23.3 Final is ready for production following the Alpha and Beta cycles. In this update, AI Receptionist marks a significant expansion of our AI capacities, reinforcing our commitment to the ongoing integration of practical AI into modern communications. Beyond…
Self-hosted UCaaS gives service providers greater control, but it often comes with unnecessary complexity. From deployment and configuration to daily operations, building and running a self-hosted UCaaS solution can become time-consuming and difficult to scale. However, it does not have…
A VoIP (Voice over Internet Protocol) phone system is a solution that allows you to make and receive phone calls over the internet instead of traditional analog copper wires. For small businesses seeking an enterprise edge, VoIP serves as a…
Customer expectations in 2026 are higher than ever. People expect fast, seamless, and always-available responses across calls, chat, and messaging. Missed calls and long wait times often mean lost opportunities. This shift is redefining the role of the virtual receptionist…
The AI Receptionist, released with the P-Series V23.3 BETA, marks a significant expansion of our AI capacities. This update reinforces our commitment to the ongoing integration of practical AI into modern communications. Beyond AI, this version also introduces Custom Call…
Switching a PBX or unified communications platform is rarely just a technical decision. For IT service providers, MSPs, and resellers, it affects deployment models, operational efficiency, security posture, and long-term customer ownership.When a current PBX system no longer aligns with…
P-Series V23.1 Final is ready for production following the Alpha and Beta cycle. In this update, we introduce a set of practical optimizations designed for admins' daily operations. It brings 10+ improvements to Call Flow Designer for building more complete…
2025 Contact Center Paradox: KPIs are Green, but Customers are Leaving! Looking at modern management dashboards, a strange paradox is emerging. As organizations integrate Gen-AI to automate routine tasks, traditional metrics like ASA (Average Speed of Answer) and AHT (Average…
V23.1 BETA introduces a set of practical optimizations designed for admins' daily operations. This release brings 10+ improvements to Call Flow Designer for building more complete call flows, more flexible threshold settings for AI Transcription usage alerts, and enhanced remote…
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