Yeastar Blog | Securer Remote Support with Yeastar Remote Management

Yeastar Remote Management is a perfect fit for service providers who have to handle a bunch of customer-premised S-Series VoIP PBX, and undoubtedly a highly agile approach to offer efficient IT maintenance, monitoring, and support. Most importantly, it is securer than traditional ways of remote management.

The built-in security capacity has made the system a safeguard to ward off some potential risks. Critical multi-layer security mechanism, advanced encryption and robust authentication process implemented on the system might provide you with a piece of mind and ease your security concerns that come with the remote access and management.

Robust Device Connection Authentication

Yeastar offers two flexible yet highly secure methods for device connection authentication. And no matter which way is chosen, either by confirming equipment provider’s Yeastar ID on the client’s PBX or by verifying the once-off authentication code generated exclusively for a specific PBX according to its Serial Number and MAC address, administrator level operations and confirmation from the client side are indispensable, effectively keeping the customer devices from being maliciously connected and data breaches.

Role-based Access Control and Operation Logs

Yeastar remote management has created a role-based account system to realize user permission and securer device access control. The system administrator can create several basic accounts for technical supports to manage PBX, but only he/she will have access to all PBX devices on the system. In other words, technical supports with basic account are only allowed to monitor and manage the devices designated by the administrator, which greatly enhance the system security. Moreover, all operations on the system, like device edit and remote connection, are recorded as logs and are totally traceable for your security concerns.

Secure Remote Connection and Timeout Mechanism

Unlike traditional ways of remote access that require complex port mapping or extra firewall configuration, all remote connections of Yeastar remote management are HTTPS secured, which helps avoid the potential network exposure risks while freeing the client’s computer. In addition, the system also employs a timeout mechanism to limit the time of every remote PBX configurations, which means that after the configured time, the URL offered to access the PBX will become invalid and the access will be terminated, ensuring the clients to get Level 2 technical support in a secure way.

All Yeastar customers deserve a technical service platform that is secure, protected, and cost-effective. So we prepare the Yeastar Remote Management. Try it now and give yourself a chance to experience the ease of automatic bulk PBX monitor and secure remote PBX management and configurations!

For more information and benefits of Yeastar remote management, you can refer to here.