How to Adapt Your Customer to Work From Home, the Right Way

Following the past weeks of the ongoing development of Coronavirus, we have witnessed a surging demand for work-from-home/remote working solutions and we believe you did too.

Social distancing and public health concerns are forcing businesses worldwide an emergency shift to remote/home working patterns. And companies are scrambling to adjust their network and communications system so as to keep a distributed workforce connected and maintain business continuity in the short or long term.

For those whose infrastructures are inherently IP-based, the transition can be fairly simple. The question is, how to help those who are currently using legacy systems – like analog-based TDM PBX – to overcome the technological barrier and satisfy the teleworking demands as fast and painlessly as possible, as they can’t just ditch or upgrade their analog phone system overnight.

Customers who are still using legacy phone systems need a ready-to-use remote working solution

In these times of urgent demand for business continuity and mobility, one of the best and inevitable solutions that you can provide your analog-phone-system customers is to recommend a temporary shift towards a remote telecommunication solution that specifically allow for team agility, connectivity, and collaboration regardless of the geographical distance.

Transition Seamlessly with Yeastar Cloud PBX

Built from the ground up with the technologies to create a collaborative, agile, and inclusive virtual work environment, Yeastar Cloud PBX enables businesses in every industry to connect with their team and customers easily and securely from any devices, anywhere. It offers robust Unified Communications out of the box and can be rolled out immediately for customers without any commitments, ensuring a smooth, rapid, and painless transition and making business continuity a cinch for companies in urgent need.

Instant Hassle-Free Deployment: No complicated equipment installation, no wiring setup, and no onerous configurations, Yeastar Cloud PBX can be up and running in no time whatsoever. With it, business users can manage extensions, DIDs, services, call routing with zero-touch provisioning and easy customization via a user-friendly web-based interface. In fact, employees would only need to install a Yeastar Linkus UC softphone on their mobile devices/computer and can begin working from home in less than 24 hours.

Use Work Extension from Anywhere: With Yeastar Cloud PBX, you get everything you need in one single APP – Yeastar Linkus UC Softphone, which allows users to make and receive calls via business phone lines, see the status of their colleagues, chat, share files, retrieve voicemails, and access company phonebook easily and securely, all from their mobile phones or computer desktop.

Easy Conferencing: Empowers team conferencing with easy ad-hoc conference call via Yeastar Linkus Mobile Client. Users can batch invite their colleagues or customers to join a conference anywhere anytime. Besides, for users who wish to get better control, they can also choose to establish a multiparty call via the Conference Panel of Yeastar Cloud PBX’s web user interface, where the conference initiator/administrator can manage conference contacts, mute/unmute members, turn down/up conference volume and more via a visual control panel.

Business Productivity as Usual: In addition to the robust conferencing and mobility features, Yeastar Cloud PBX also joins the advanced IVR, Callback, Call Forwarding, Presence, Instant Messaging, File Sharing, Contacts, Click-to-call, Voicemail to Email, and more – all in one to help businesses continue their day-to-day operations remotely, without sacrificing the productivity.
A More Comprehensive Solution with SIP Trunk Bundle: As analog phone lines are fixed with cropper wiring and hardly meet the teleworking demands, traditional analog phone system users might need a temporary SIP Trunk and phone number for business continuity under the global health crisis. And it’s your opportunity to bring your own trunk services together with the free Yeastar Cloud PBX to maximize the ease of use for your customers.

How to Setup Yeastar Cloud PBX in Minutes

Watch the video below and you will learn how to set up Yeastar Cloud PBX easily & quickly in minutes. There no hardware required. Everything is done in the cloud.

Forethought: the Transition Is Happening and Will Last

For the next few months, businesses will operate differently. They are now reshaping the way they work and will soon be keen to return to “normal” when the crisis eases up. But chances are that a new paradigm of doing business will stick.

As businesses start to embrace remote working, they start to see the unique value that Unified Communications and cloud technology deliver. The new habits of virtual collaboration, teleconferencing, work-from-home, and remote working will become more deeply embedded behaviors in pursuit of greater flexibility. And sooner or later, the imperative need of having a resilient business continuity plan in place will accelerate the process for those still running on the landline to switch over to VoIP.

The worldwide transition to IP-based communications is happening, disaster or not. The global switch-off of the ISDN network is estimated to come by 2030. And in some European countries, telecoms providers aim to phase out ISDN connections as early as 2020. Unquestionably, with the megatrend, the fall of analog equipment underpinning landline is only a matter of time. As such, communications solution providers will need to be prepared, not only in this unprecedented time but also for the future.

Don’t know where to start? Become a Yeastar Partner and let us help you seize the immense potential and opportunities of the expanding VoIP market.