The moment an unfamiliar number flashes on their screen, most people’s faces twist in frustration. Some slam the phone down mid-ring. Others instantly block the number—no questions asked. The stats don’t lie: 66% of customers enter calls already agitated (Mattersight).…
This guest blog is by Zoho. Zoho CRM is a customer relationship management software that helps businesses build lasting relationships and grow sustainably with contextual AI and an intuitive UI. Modern sales practices are constantly evolving. Businesses are taking a…
Enhanced white label support, enhanced custom domain, domain certificate auto application & renewal, and more. With the latest update to the P-Series, the Yeastar Central Management (YCM) also introduces several big enhancements, enabling Yeastar distributors and resellers to rebrand Yeastar…
CRM integration template, optimizations on existing CRM solution, call note, LDAP contact sync, enhanced Teams presence sync, and more updates now available on the P-Series Phone System. We’re pleased to bring you the latest firmware for P-Series Phone System, featuring…
The UCaaS market is booming, with global revenue projected to reach $69.1 billion by 2024, marking a 7.5% increase from 2023 (BusinessWire, Aug 2024). This rapid growth presents a lucrative opportunity for IT Service Providers (ITSPs) to move beyond traditional…
Selling Unified Communications-as-a-Service (UCaaS) is exciting but competitive. Success depends on building your brand, growing your business, and controlling your customer base. The good news is that, you now have a solution to achieve all these easier, and without the…
Outbound call center with auto dialers, multiple time zones, and more optimization for user experience now available on the P-Series Phone System. Spring is a time for new beginnings, and in that same spirit, we're excited to share the latest…
Managing a hotel involves more than just providing a comfortable stay—it requires seamless coordination across multiple departments, from the front desk to housekeeping and billing. For small hotels, achieving this level of efficiency can be challenging without a dedicated system.…
System-embedded hotel management, new missed call report, and enhanced admin features now available on P-Series Phone System. As we usher in the new year, we are thrilled to unveil the latest release to Yeastar P-Series Phone System! This release introduces…
In the modern business world, communication systems are the backbone of success. Cloud PBX has revolutionized how businesses communicate, offering scalability, flexibility, and cost-effectiveness. Unlike traditional on-premises PBX systems, Cloud PBX leverages the internet to provide a seamless, agile communication…
Even with the rise of social media and chatbots, phone calls are still a crucial bridge between businesses and customers. To offer excellent customer service, it's no secret that you need a right call center solution for your business. This…
Number Masking, NEC IP Phone Auto Provisioning, SNMP Trap, and Multiple WAN Interfaces are now supported by the P-Series firmware. This Yeastar P-Series PBX update enhances call privacy, and network management, and adds the new auto-provisioning support for NEC IP phones—giving you greater…
![Call Center Quality Management: Everything You Need To Know [2024]](https://www.yeastar.com/wp-content/uploads/2024/11/556x388-1-556x380.png)
Call center quality management (QM) is vital for excellent customer service. Clear quality assurance processes are essential to measure and ensure agent performance. Consequently, quality assurance capabilities are a key consideration for businesses when choosing a call center. In this…
Announcement Only Voicemail, Automatic Answering, YCM Task & White Label Support for P-Series Software Edition, and more are supported by the latest P-Series firmware. This release of the Yeastar P-Series updates includes some daily feature optimizations and the support of…
What if engaging with great ideas could become one of your daily habits? Imagine stepping into the minds of UC&C experts during your leisure time, gaining invaluable insights and top-notch advice on your VoIP business. — This is just the…
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