End-of-Sale and End-of-Life Policy | EOL Product | Yeastar

Yeastar End-of-Sale and End-of-Life Policy

Effective January 2019
Yeastar is dedicated to the development of high-quality VoIP products. As technology and business needs evolve, Yeastar may elect to discontinue specific products. The decision to discontinue a product is based on a number of factors:
  • Technical advancement that made certain products or components obsolete
  • A third-party manufacturer’s product discontinuation
  • The introduction of a newer product with more advanced features and functionality
  • The product has simply reached the end of its natural lifecycle
In order to assist customers and partners manage any End-of-Life transition process, we are providing this End-of-Sale and End-of-Life policy to explain the standard guidelines for products reaching the End-of-Life phase of the lifecycle.
The Policy only applies to End-of-Sale and End-of-Life announcements made on or after January 1, 2019 for all Yeastar product lines. The Policy does not apply to a product that is already subject to an End-of-Sale and/or End-of-Life announcement. Yeastar may revise these guidelines from time to time at Yeastar sole discretion.
1. As a general rule, Yeastar will provide at least 30 day’s notice of the affected product’s end-of-sale date. This notice will appear on the Yeastar website at https://www.yeastar.com/eol-policy/.
2. As long as the product is under warranty, Yeastar will use commercially reasonable efforts, and at its discretion, to provide software and hardware support until the EOL date.
3. Yeastar will provide spares and replacement parts in accordance with our Return Materials Authorization (RMA) process. Please contact your local Yeastar distributors for Hardware Technical Support and Hardware Repair and Return (subject to inventory availability).
4. Software support will be as follows:
a) For the first year following the end-of-sale date, Yeastar will provide bug fixes, maintenance releases, workarounds, or patches for critical bugs reported via the Yeastar Support Portal.
b) After the first year, Yeastar will attempt to provide bug fixes, maintenance releases, workarounds or patches for a period of 4 years. Bear in mind that providing a fix may not be possible in some cases due to the limitation of hardware or software architecture, and Yeastar in its sole discretion will determine what fixes, if any, will be provided.
Milestones Definition and Action
End-of-Sale This is the date after which a product is either no longer available for purchase from Yeastar or is marketed as being End-of-Sale on the Yeastar website.
Yeastar will generally announce the End-of-Sale date for a product at least 1 month prior to the EOS effective date.
End-of-Support This is the date that the product will no longer be supported by Yeastar due to expiration of an applicable product warranty.
Yeastar will continue to provide support for an in-warranty product after the EOS date subject to the terms and conditions contained in the applicable product Warranty.
End-of-Life This is the date after which Yeastar will not provide technical support services, including but not limited to configuration assistance, software upgrade/downgrade assistance, software bug fixes or hardware repair services on the EOL product.
This date generally will be 5 years after the EOS date.

The following section lists Yeastar products have been announced as End-of-Sale and support will be available for those EOS products that have a current hardware warranty before the End-of-Life.

EOS Product EOS Date EOL Date Resources Last Supported
Firmware
Migration Path
TA1610 V2 2019/06/13 2024/06/13 Release Notes 40.19.0.23 (zip) TA1610 V3
TA1600/2400/3200 V2 2018/12/05 2023/12/05 Release Notes 40.19.0.30 (rar) TA1600/2400/3200 V3
TG200/TG400 V2 2018/04/18 2023/04/18 Release Notes 53.18.0.46 (zip) TG200/400 V3
TG800 V2 2018/04/18 2023/04/18 Release Notes 55.18.0.46 (zip) TG200/400 V3
TG1600 V2 2018/04/18 2023/04/18 Release Notes 56.18.0.46 (zip) TG200/400 V3
N412 Hybrid PBX 2018/04/16 2023/04/16 Release Notes
Datasheet
Administrator Guide
45.15.0.3 (zip) S412 VoIP PBX
N824 Hybrid PBX 2018/04/16 2023/04/16 Release Notes
Datasheet
Administrator Guide
42.14.0.23 (rar) S412 VoIP PBX
MyPBX SOHO V6 2018/01/30 2023/01/30 Release Notes
Datasheet
Administrator Guide
70.19.0.48 (rar) S20 VoIP PBX
MyPBX U100 & U200 2017/06/06 2022/06/06 Release Notes
Datasheet
Administrator Guide
15.19.0.48 (rar) S100 VoIP PBX
MyPBX U5 Series 2017/01/06 2022/01/06 Release Notes
Datasheet
Administrator Guide
14.19.0.48 (rar) S300 VoIP PBX
MyPBX Standard V6 2016/10/27 2021/10/27 Release Notes
Datasheet
Administrator Guide
20.19.0.48 (rar) S50 VoIP PBX
MyPBX U300 2016/10/27 2021/10/27 Release Notes
Datasheet
Administrator Guide
12.19.0.48 (rar) S300 VoIP PBX

The following section lists Yeastar legacy products have been announced as End-of-Life and Yeastar will not provide any support for those EOL products.

End-of-Life Product End-of-Life Date Migration Path
MySMS 2016/01/01 N/A
TB400 V1 2015/01/01 TB400 V2
MyPBX Client 2015/01/01 Linkus Desktop Client
BizFax Server 2014/12/31 N/A
BizFax Client 2014/12/31 N/A
BizPBX Server 2014/12/31 N/A
BizPBX Client 2014/12/31 N/A
Exsky/Sisky 2014/07/30 N/A
MyPBX SOHO V2, V3 2014/07/01 S20 VoIP PBX
MyPBX Standard V2,V3,V4 2014/01/01 S100 VoIP PBX
MyPBX Enterprise M1/M2 2014/07/01 S100 VoIP PBX
Efon 2014/01/01 N/A
MyPBX E1 2013/01/01 S100 VoIP PBX
TG200 V1 2013/01/01 TG200 V2
TDM Card 2012/01/01 N/A
YE110 Card 2012/01/01 N/A
MyPBX Standard V1 2011/01/01 S100 VoIP PBX
MyPBX SOHO V1 2010/01/01 S20 VoIP PBX

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