Every poor-quality call risks frustrating customers, delaying decisions, and missing valuable business opportunities. Call Quality Monitoring provides you with the visibility needed to detect issues early, troubleshoot faster, and deliver consistently reliable voice communications.
What is Call Quality Monitoring?
Call quality can vary depending on network conditions, device performance, and connection stability. Call Quality Monitoring is a feature that continuously measures and analyzes the quality of voice communications during calls. By collecting call quality data in real time, it provides visibility into key performance indicators such as MOS, packet loss, jitter, and latency, helping users better understand and evaluate call quality.
Call Quality Monitoring starts once a call is connected. During the conversation, the PBX continuously collects call quality data and analyzes key performance indicators in real time. As the call progresses, metrics such as latency, transmission quality, and receiving quality are measured. Users can view these metrics directly within their Linkus clients to gain immediate visibility into call performance.
After the call ends, the system automatically generates a detailed QoS report based on the collected call quality data. The report provides key call quality metrics to help users evaluate the overall quality of the conversation. Administrators and users can review these reports through Linkus clients or the PBX management interface. If poor call quality is detected, event notifications would be triggered to enable faster identification and resolution of communication issues.
Key Features
Real-Time Call Quality Monitoring
Track call quality metrics in real time during active calls across Linkus Web Client, Desktop Client, Mobile App, and Browser Extension.
Supported call scenarios include:
Audio Calls
Video Calls
Conference Calls
Detailed QoS Reports for Every Call
Automatically generate detailed call quality reports after monitored calls.
Key call quality metrics include:
Overall Call Score
MOS (Mean Opinion Score)
Jitter
Latency
Packet Loss
Benefits of Call Quality Monitoring
Comprehensive Call Quality Visibility
Monitor call quality in real time and access detailed QoS reports to gain a complete view of communication performance.
Faster Troubleshooting
Quickly pinpoint the source of call quality issues without lengthy investigation.
Proactive Network Monitoring
Detect call performance degradation before it impacts business communications.
Improve User Experience
Ensure clear and smooth calling experience for employees and customers.
Use Cases of Call Quality Monitoring
Troubleshoot Poor Call Quality Issues
When users report audio delays, choppy conversations, or dropped audio, administrators can use real-time metrics and detailed QoS reports to identify potential causes and accelerate troubleshooting.
Proactively Detect Communication Issues
Receive notifications for poor-quality calls and identify potential network or communication issues before they affect more users and business operations.
Gain Objective Insights into Call Performance
Review key call quality metrics such as MOS, jitter, latency, and packet loss to better understand call performance and support data-driven analysis.
Common FAQs
Related Features
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