CDR (Call Detail Records)

Description

CDR provides a record of all calls that have been made or received by users of the PBX. It is useful for billing purposes, tracking call activity, diagnosing some PBX problems, etc.

Use Case

CDR can be used to settle billing disputes or supervise the workload of employees. Suppose that a sales supervisor intends to check on his staff’s contact with customers, he can easily get detailed information through CDR.

Learn how to use CDR (Call Detail Record)→