Call Detail Record (CDR)

CDR reports are part of the reporting features in our VoIP software. As an admin, you'll be able to access and generate them. Just select the timeframe that interests you and generate the report. As for the wireless network CDR information, the reports will be provided by your provider as formal phone bills sent to you by mail.

Call detail records store only basic info about SMS messages, inbound calls, and outbound calls. The report won't provide you with call recordings and the content of the message. Instead, you will be able to see such information as:

Date and time of the call,

The called number ID

How long was the call was

What kind of call was made (incoming, outgoing, or toll-free)

Cost of the call

The type of data will also depend on whether the call was logged via a cellular tower or VoIP system. Still, the list above contains records that are considered a standard in the industry.

In essence, a call detail record (CDR) provides businesses with data regarding phone calls made on their telephone systems, such as phone numbers, date of a call, call period, etc. It also includes info regarding text messages. This data can come from either a cell tower or VoIP (voice over internet protocol) system.

As for the usage, there are many ways your organization can use the data provided by your phone system. Among the most significant usages, we can include:

Assistance with billing purposes and reporting,

Productivity management,

Budget optimization,

Usage patterns evaluation.

You, of course, as an admin, and any other user within your company granted admin privileges. Also, remember that call detail records aren't protected by the 4th Amendment. It means that law enforcement can obtain them without a warrant. Other than that, your records will be protected and kept secure from any suspicious activity, especially when you use state-of-the-art VoIP software like ours.