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What is a Cloud PBX?
Cloud PBX (Cloud-based Private Branch Exchange) is a phone system that operates in the cloud rather than using traditional on-premises hardware.
It leverages VoIP (Voice over Internet Protocol) technology to handle incoming and outgoing calls over the Internet. Instead of physical phone lines, users connect to the Cloud PBX using IP phones, softphones (software-based phones), or mobile devices with dedicated applications.
Cloud phone systems are hosted by service providers, eliminating costly infrastructure since they are billed on a flexible subscription plan.
Yeastar Cloud PBX: An all-inclusive Solution
Connect and collaborate with your team and customers through voice, video, messages, and more across any device and location.
Make and receive calls with your preferred device, from anywhere
Call from your phone with the iOS/Android mobile app.
Call from computers with the Windows/macOS desktop app.
Call from web browsers using the feature-packed web client.
Click to call and receive screen pop-ups with the Chrome extension.
Go beyond phone calls to multiple communications channels
Make audio and video calls and easily switch between them.
See who is available, on a call, away, on a break or trip, etc.
Make video meetings with live chats and screen sharing.
Create 1:1 and group chats and share files with your colleagues.
Simplify call handling and increase call efficiency
Transfer live calls across devices without disruption.
Use function keys and hotkeys for faster call actions.
Click-to-dial from your computer while using a desk phone.
Automated call flows with an intuitive drag-and-drop Call Flow Designer.
Simplify call dispatching and optimize call flows
See real-time internal, inbound, and outbound call activities.
Manage calls with drag-and-drop and simple clicks.
View and switch the presence extensions.
Monitor the status of queues, ring groups, group voicemails, etc.
Engage customers across all channels
Offer customers more options and convenience to contact you, whether it is by phone, via text messages, or through social media.
Empower agents and supervisors with advanced tools
Monitor and manage queuing calls via web-based panels.
View key performance metrics on a real-time Wallboard.
Access graphical, downloadable, and schedulable reports.
Take advantage of call monitoring, recording, queue callback, etc.
Add interactive and personalized ways to talk to customers
Manage messages from different channels in one place.
Proactively engage customers on the channels they prefer.
Auto-match incoming messages to existing contacts.
Transfer chats to colleagues and collaborate in the same interface.
99.99% uptime and 24/7 monitoring
Fully redundant, high availability
Strategically located data centers powered by AWS
Why Switch to a Cloud PBX Provider?
Connect your tech stack
Integrate Yeastar with popular CRM, helpdesk, productivity tools, and more to keep your business in sync, or customize your own experience with developer tools.
Microsoft Teams
Outlook
Microsoft Entra ID (Azure Active Directory)
Active Directory
API
SDK
HubSpot
Salesfoce
Zoho CRM
Bitrix24
Odoo
SMS
Zendesk
Zoho Desk
Oracle Hospitality Opera
Micros Fidelio
For Service Providers
Your Fast Track to Launching Hosted Voice Services with Ease
Whether you are new to the hosted UCaaS market or an established service provider looking to upgrade your offerings, Yeastar offers a ready-to-go solution with low-barrier entry.
Grow Your Business
Package your own SIP trunking & other services, set your own prices, and have complete customer ownship. We support you in full.
Reliable Cloud
Hosted in our cloud or yours. 99.99% reliability, 24/7 monitoring, and multi-layer security ensures your customers are always online.
Central Management
Create, deliver, and manage your Cloud PBXs in one intuitive, powerful platform. Tools include provisioning templates, active monitoring, scheduled tasks, and more.
Easy White Label
Swiftly establish your brand in the market. Rebrand the solution with point-and-click white-label settings that go live immediately. Learn more
All the features you need without complexity
We design every feature to empower business teams to stay connected, boost productivity, and foster stronger customer relationships.
Standard Plan Enterprise Plan Ultimate Plan
Deployment Mode
Appliance
Appliance, Software,
Cloud
Appliance, Software,
Cloud
Telephony Features
Call Forwarding
Call Monitoring (Listen/Whisper/Barge-in)
Call Parking
Call Pickup
Call Transfer (Attended/Blind)
Call Waiting
Call Flip/Switch
IVR (Multi-level/Multi-lingual/Time-based)
Queue
Ring Group
Paging & Intercom
Conference Rooms
CDR & Basic Reports
Dial by Name
AutoCLIP
Caller ID
CID-based & DID-based Call Routing
DID (Direct Inward Dialing)
DND (Do Not Disturb)
DOD (Direct Outward Dialing)
DNIS
Business Features
Call Recording
Call Allow/Block List
Call Disposition
BLF Support
Busy Camp-on
Business Hours & Holidays
Boss-Secretary
Custom Prompts
Distinctive Ringtone
Music on Hold
MOH Playlist & Streaming
T.38 Fax
TAPI Driver
Fax to Email
Voicemail
Group Voicemail
Voicemail to Email
LDAP Server
PIN List
Speed Dial
Emergency Number
Emergency Notifications
SIP Forking
IP Phone Concurrent Registrations
CTI for Desk Phone Control
Function Keys
Hotkeys
Administration & Security
Web-based Management Portal
Graphical Dashboard
Auto Provisioning
Bulk Import & Export
Extension Group & Organization
User Role & Permission
Operation Logs
Event Logs
Event Notifications
Backup and Restore
Troubleshooting
Built-in SMTP Server
AMI (Asterisk Manager Interface)
Network DriveOnly supported on the Appliance Edition
SNMP Support
APIs
Hot StandbyThis feature is only supported by the Appliance and Software Edition and it requires an additional PBX redundancy server to function. For more information, please contact us.
Security
SRTP & TLS Call Encryption
Auto & Static Defense
Global Anti-hacking IP Blocklist
Certificates
Password Policy Enforcement
Two-factor Authentication (2FA)
Allowed Country IP's & Codes
Outbound Call Frequency Restriction
Unified Communications
Linkus UC Clients
Linkus Web Client
Linkus Mobile Client (iOS & Android)
Linkus Desktop Client (Windows & MacOS)
Linkus Google Chrome Extension
Operator Panel
Unlimited Users
Dispatch Active Calls
(Redirect, Transfer, Hang up, Park, Monitor)
Monitor Call Status
(Inbound, Outbound, Extension, Parked Calls, etc.)
Unified Presence
Control Extension Presence
Presence
Custom Presence description
Personal & Company Contacts
Audio Conferencing
Voicemail Transcription
Call Pop-up URL
Door Phone Video Preview
Team Chat
1:1 or Group Chat with Colleagues
File & Image Sharing
Push Notification
Sync Across Linkus UC Clients
Remote Access Service Since the Cloud Edition is inherently accessible from anywhere, Remote Access Service is only for the Appliance & Software Edition
Custom PBX Domain Name (FQDN)
Remote & Secure PBX Web Portal Access
Linkus UC Clients Remote Connection
LDAP Server Remote Access
Remote SIP Service Since the Cloud Edition is inherently accessible from anywhere, Remote SIP Service is only for the Appliance & Software Edition.
Hassle-free Remote SIP Registration Register your remote IP phones, branch office PBXs, VoIP gateways, and alike remote SIP endpoints to the PBX easily as if they were deployed on your PBX's intranet.
No Port Portwarding & NAT Issues
Inbound Call Center
Call Center
Advanced Skill-based Routing & Queue Callback
Switchboard-type Queue Panel
Real-time Wallboard
SLA Monitoring & Threshold Notifications
Insightful Call Center Reports
Outbound Call Center *The Outbound Call Center is available as add-on for the Software Edition only.
Auto Dialers (Power, Progressive, Agentless)
Campaign Settings & Management
Custom Call Disposition Tags
Performance-tracking Campaign Wallboard
Agent-based Campaign Call Inbox
Scheduled Callback
Call Note
Custom Call Disposition Tags
Custom Contextual Remarks
Advanced Filter & Quick Searching
Cross-client Synchronization
Omnichannel Messaging
Unlimited SMS Trunks & WhatsApp Accounts Integration
Live Chat, SMS, WhatsApp, Facebook
Central Message Inbox
Automatic Contacts Matching
Message to Queue
Chat Assignment & Transfer
Elevate Chats to Calls in One Click
Message Detailed Records
Trunk SMS API for ITSP
Phonebooks
PBX-native Contacts Management
Separate Permission Control Per Phonebook
CRM Contacts Synchronization
Call Accounting
Custom Rates Applied to Outbound Calls
Analysis Report on Telecom Expenses
Voicemail Annoucement
Call Notification for Group Voicemails
Listen to Messages & Call Back Directly over the Phone
Never Miss an Urgent Message
Ideal to Support Emergency After-hour Services
CRM Integration
Supported CRMs: Zoho, Salesforce, Hubspot, Bitrix24, Odoo, Microsoft Dynamics 365.
Integrate Local CRMs via CRM Integration Template
Click to Call
Auto Call Popup
Call Journal & Analytics
Contact Sync & Quick Searching
Auto & Manual Contact Creation
Helpdesk Integration
Supported Helpdesks: Zendesk and Zoho Desk
Integrate Local Helpdesks via Custom Integration Template
Auto Call Popup
Contact Sync & Quick Searching
Ticket & Contact Creation
Call Journal & Analytics
Database Contacts Sync
Support Microsoft SQL, LDAP Integration
Real-time Caller Lookup: Caller ID to Caller Name
Contacts Synchronization to PBX
Auto-route Callers Based on Phonebook Matches
Yeastar DomainGet a custom domain name with flexible domain management features from Yeastar. It is available for P-Series Appliance and Software Edition only.For Cloud Edition, you can create PBX custom domains via other service.
Custom PBX Domain Name
Auto Domain Certificate Application
Auto Domain Certificate Renewal
Text-to-Speech
Lifelike AI Voice Generator
Fully Customizable Text & Voice
One-click Speech Preview
Transcription
Auto Voicemail-to-Text Transcription
Easy Text Viewing & Editing
Audio-Free Voicemail Reading
Call Flow Designer
Drag-and-Drop Call Flow Design
Rich Ready-to-Use Components
Text-to-Speech Prompt
Seamless 3rd-Party System Integrations
Microsoft 365 Integration
Microsoft Teams Integration
Outlook Integration
Microsoft Entra ID (Azure Active Directory)
User Sync & Single Sign-on (SSO)
Google SSO Integration
Google Workspace User Sync
Single Sign-on (SSO)
Auto Create Extensions
Easier Admin Experience
Remote ArchivingFor P-Series Cloud Edition hosted by Yeastar, you will need an Ultimate Plan; lf you are hosting the P-Series Cloud Edition in your cloud, you will need an Enterprise Plan.
Archive Files to External Servers
Call Recordings Archival
System Backups Archival
Support FTP, SFTP, Amazon S3, Google Cloud Storage
Remote ArchivingThe Remote Archiving feature requires Enterprise Plan for P-Series Appliance and Software Edition. For P-Series Cloud Edition hosted by Yeastar, you will need an Ultimate Plan; lf you are hosting the P-Series Cloud Edition in your cloud, you will need an Enterprise Plan.
Archive Files to External Servers
Call Recordings Archival
System Backups Archival
Support FTP, SFTP, Amazon S3, Google Cloud Storage
Windows Active Directory Integration
User, Organization Unit, Group Synchronization
Auto Extension Assignment for New User
Single Sign-on (SSO)
Faster and Easier Administration
Video Conferencing
Bulk Email & Instant Link Invitation
HD Audio and Video
Screen Sharing
In-meeting Team Chat
Video Calls
Video Calls on Linkus Web Client
Video Calls on Linkus Desktop Client
Video Calls on Linkus Mobile Client
Linkus Client SDK
Integrate voice calling to any application easily
Web/Browser SDK
Mobile & Pad SDKs: Android, iOS
Desktop SDKs: Windows, MacOS
Feature-rich voice experience HD Calling, Call Control, Call Recording, Call History, Notifications, and more features
Rich, Programmable Code Samples and UI
Secure Authentication with Tokens
Faster and standarized development
Disaster Recovery The disaster recovery feature is supported on the Software Edtion only and requires an additional PBX redundancy server to function. For more information, please contact us.
Cross-region Active-standby Redundancy
Automatic Failure Detection & Fallback
Real-time Data Replication
Secure SD-WAN or VPN Remote Networking
Disaster Recovery The disaster recovery feature requires an additional PBX redundancy server to function. For more information, please contact us.
Cross-region Active-standby Redundancy
Automatic Failure Detection & Fallback
Real-time Data Replication
Secure SD-WAN or VPN Remote Networking
Hotel Management Module *The Hotel Module is available as add-on for the Appliance Edition. For Software and Cloud Edition, it's available with Enterprise Plan or higher. Optional
Seamless, Lightweight Hotel Management
Intuitive Front Desk Operation Panel
Wake-up Call Management
Room and Housekeeping Status
Guest Stay History
Call Accounting and Service Billing
Hotel Settings
Hotel PMS Integration *Not supported by the Cloud Edition and the P520 appliance model. Optional
Room Status Synchronization
Wake-up Call Scheduling
Call Accounting & Minibar Charging
Guest Information and Room Move
Our new Yeastar phone system has not just improved our operations but transformed our business. We’re more connected, efficient, and productive than ever before. The journey to get here was worth every step, and the results speak for themselves.
WM Solutions
I couldn’t be happier with the positive impact the Yeastar Hosted System has had on our practice. This decision has transformed the way we operate and has significantly improved our ability to provide quality healthcare to our patients.
Leesbrook Surgery
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Common Questions about Cloud Phone Systems
How does Cloud PBX works?
.
A cloud-based PBX operates entirely over the Internet and is managed remotely. Its deployment and setup are effortless, relieving businesses from IT burdens.
Typically, the cloud phone service is obtained via subscription with a service provider. With this setup, calls can be made and received using IP phones, mobile devices, or other compatible devices. Voice traffic is transmitted over an Internet connection, which connects to data
centers located within the cloud.
How are cloud phone systems different from on-prem ones?
.
- Infrastructure: On-premises systems require physical hardware installed and maintained on-site, while cloud phone systems operate in the cloud without the need for on-site equipment.
- Maintenance and Updates: With on-premises systems, businesses are responsible for maintaining and updating themselves. Hosted phone systems handle these tasks at the service provider’s end.
- Scalability and Flexibility: Cloud phone systems allow businesses to add or remove users and features with just a few clicks. On-premises systems may require purchasing and configuring additional hardware.
- Cost Structure: On-premises systems involve upfront capital expenditures and ongoing maintenance costs. Cloud PBX operates on a subscription-based model with predictable monthly fees.
- Reliability and Redundancy: Virtual PBX often have built-in redundancy and multiple data centers, ensuring high availability.
- Remote Accessibility: Cloud phone systems allow users to make and receive calls from anywhere with an internet connection.
Why choose Yeastar Cloud PBX?
.
- More than a PBX: Yeastar Cloud PBX is an all-in-one solution for modern business. Empower your team with inbuilt call center solution, Linkus,
omnichannel messaging, and more advanced VoIP features in one package. - Easy Central Management: Simply your UCaaS service delivery and support with task management, provisioning templates, and more.
- SIP Trunking & IP Phones Options: Yeastar Cloud PBX is interoperable with over 100+ SIP trunk providers and supports auto-provisioning various SIP phones. That means easier setup and
more savings. - Open Ecosystem: Yeastar phone system is integrated with Microsoft Teams, popular CRMs, and more 3rd-party platforms to drive teamwork productivity and customer experience.
Moreover, we are setting foot on the contact center market, introducing WhatsApp and SMS integration to the P-Series Phone System for an omnichannel messaging experience.
Can I connect my existing PBX to the cloud?
.
Yes. Yeastar allows you to connect your existing on-premises PBX to the cloud using SIP trunking. Instead of traditional phone lines or primary rate interfaces (PRI), your PBX need to connect to the public switched telephone network (PSTN) through the internet.
SIP trunking offers a hybrid solution that enables the integration of legacy systems with cloud-based services. That means you have the option to gradually migrate to the cloud PBX, ensuring uninterrupted communication for your business.
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