Yeastar One Stop Call Center Solution | Call Center Software | Yeastar

One Stop Call Center Solution

Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop Yeastar Call Center Solution in cloud or on-premises.

Combining the advanced IP PBX technology and the robust Asterisk call center management software QueueMetrics, both cloud-based and on-premises, Yeastar now offers an integrated system capable of both smart telephone management and powerful call center analysis, to provide a consistent customer experience and create delightful customers.

Enjoy enhanced customer satisfaction and let your call center managers monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple and easy to use interface.

Benefits

  • A Highly Scalable Monitoring and Reporting Suite

    Support unlimited agents, queues and campaigns. Expand numbers of agents as long as you need at any given time.

  • Advanced Contact Center Reporting

    Reports on call center activity, divided by queue and filtered by agent and time period, that show what happened in details during a specified period.

  • Over 180 Metrics for Queue Strategies and Real-time Statistics

    Measure targets, conversion rates and all agent activities with instant access to vital statistics from any device with a web browser.

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  • Inclusive Robust Call Center Features

    Enhanced IVR, automatic call distribution, music-on-hold, call recording and many more are all within reach with fast and easy solution implementation.

  • Seamless Integration

    Yeastar QueueMetrics Integration App on S-Series App Center delivers free, easy and seamless integration service to ensure a highly functional call center that drives sales and customer satisfaction.

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