One Stop Call Center Solution
Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop Yeastar Call Center Solution in cloud or on-premises.
Combining the advanced IP PBX technology and the robust Asterisk call center management software QueueMetrics, both cloud-based and on-premises, Yeastar now offers an integrated system capable of both smart telephone management and powerful call center analysis, to provide a consistent customer experience and create delightful customers.
Enjoy enhanced customer satisfaction and let your call center managers monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple and easy to use interface.
A Highly Scalable Monitoring and Reporting Suite
Support unlimited agents, queues and campaigns. Expand numbers of agents as long as you need at any given time.
Advanced Contact Center Reporting
Reports on call center activity, divided by queue and filtered by agent and time period, that show what happened in details during a specified period.
Over 180 Metrics for Queue Strategies and Real-time Statistics
Measure targets, conversion rates and all agent activities with instant access to vital statistics from any device with a web browser.
Inclusive Robust Call Center Features
Enhanced IVR, automatic call distribution, music-on-hold, call recording and many more are all within reach with fast and easy solution implementation.
Yeastar QueueMetrics Integration App on S-Series App Center delivers free, easy and seamless integration service to ensure a highly functional call center that drives sales and customer satisfaction.