What Is Cloud PBX & How Does Cloud PBX Work?
Cloud PBX, also known as hosted PBX or virtual PBX, is a Private Branch Exchange system that is situated off-site and accessible over a cloud-based IP (Internet Protocol) network. By using a cloud PBX, you can make and receive phone calls via IP phones and softphones installed on your mobile phone or desktop, and the voice traffic is routed via an internet network.
Cloud PBX system is gaining popularity due to the flexibility, simplicity, mobility, and scalability it brings to businesses. Usually, you can buy cloud PBX phone service from a hosted service provider and pay on a regular subscription basis.
Top Benefits of Cloud PBX
Low Initial Upfront Costs
Cloud-hosted PBX is a cost-effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP phones are usually the only upfront investment of most cloud PBX installations.
Minimum Maintenance Hassle
As an off-site option, cloud PBX contributes to on-site energy and space savings. It doesn’t require dedicated in-house expertise for hardware installation and maintenance. Normally, your hosted PBX service provider will take care of all these.
Easy Future Scalability
Cloud PBX grows with your business. New users can be added at any time as needed. Most service providers charge on a simple per-user-per-month basis so that you only pay for what you need and have a business phone system that grows with you.
Working from Anywhere
Headquarters, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce, the workplace is anywhere they want it to be as long as there is an internet connection.
Cloud PBX Features at a Glance
Users of a cloud PBX solution have access to a variety of standard telephony features, as well as many other advanced enterprise-grade VoIP features and unified communications options.
IVR (Interactive Voice Response)
Customize voice response to ensure incoming calls are prompted to the most appropriate person or department.
Set specific rules for each extension based on custom availability and where calls should be directed.
Redirect incoming calls to another destination, such as a mobile phone number, when the called party is unavailable.
DID (Direct Inward Dialing)
With a local phone number forwarded to your PBX system, you can have a local presence without physically located there.
Allow inbound calls to a certain destination to queue up while waiting for an available agent to take the calls.
Voicemail to Email
Send voice message audio files as email attachments to quicken response time when out of the office.
Initiate a conference call anywhere, at any moment, using your mobile phone and invite others to join.
Record every phone conversation and store call recording files in external storage for training, quality control, etc.
Yeastar Cloud PBX + Unified Communications
Coordinated with Yeastar Cloud PBX, Linkus UC Clients introduces BYOD mobility and unified communications capability to make your workforce even more agile. With Linkus, your Windows and Mac desktops, as well as your iOS and Android mobile phones, will act as office extensions, with all phone system features available. You don’t even need desk phones to handle business calls and can maintain a single phone number across all devices.
Advanced call-efficiency-improving and UC features are also at your disposal:
Native Contacts Management
CTI (Computer Telephony Integration)
Click to Call Chrome Extension
Yeastar Cloud PBX:
Inbound Call Center Solution
Deliver Exceptional Customer Experience
From the must-haves to the nice-to-haves, the full VoIP feature set, including IVR, call routing, conference, voicemail, ect. is able to handle daily business calls and cater to more sophisticated communications needs.
Optimize Agent Efficiency with Queue Panel
The interactive, web-based Queue Panel enables ultimate ease of use and productivity with visual call management and full access to agent & supervisor capabilities such as Call Monitor, Call Transfer, Recording, Agent State, Log-in, Log-out, and more – in one single interface.
Monitor Call Center Performance Easily
With the real-time Wallboard and up to 17 key performance indicators such as average waiting time and SLA adherence, you can monitor the overall queue performance right from the moment, stay aware of the service goals, and spot the emerging trend just in time.
Looking to Quickly Launch Cloud PBX Services
for Your Customers?
Turnkey Solution for
Yeastar’s Turnkey solution gives you an OpEx way to start offering UCaaS. Since the service delivery and management platform and the associated cloud architecture are fully managed by Yeastar, all it takes is to purchase hosting packages and you are good to go.
No Server Required &
Take the complications out of cloud deployment. Yeastar’s Turnkey solution only requires a short implementation time and needs minimal technical expertise. Most importantly, you don’t need to spend a fortune on server preparation.
Faster Time to Market &
Designed for channel success, Yeastar cloud PBX’s turnkey solution accelerates your time to market, enables you to create a sustainable revenue stream, and most importantly, keeps complete ownership of your customers.
Yeastar Central Management: One Platform to Manage All
Suppose you are a service provider looking to craft and launch your own Cloud PBX services instead of reselling them from 3rd-party providers. In that case, Yeastar provides a centralized platform, Yeastar Central Management(YCM) to simplify and jump-start the cloud PBX service delivery.
Create & Scale up Cloud PBX Instances in Minutes
Built on a multi-instance infrastructure, YCM allows for the quick creation of Cloud PBX instances with a customized number of extensions and concurrent calls. Also, you can easily help customers scale up and down with just a few clicks.
Manage and monitor customer-premises devices remotely
YCM enables you to manage and monitor customer-premises devices easily and securely from a central platform. Spot issues before customers do and quickly take control of their remote devices if they don’t have Public IP.
Frequently Asked Question about Cloud PBX
Why updrade from traditional PBX to cloud PBX systems
Running a traditional phone system usually requires you to install hardware equipment on-premises, pay licensing fees for certain features, and have dedicated technicians to manage and maintain the system. In comparison, cloud PBX is a more cost-effective business phone system option.
Cloud PBX greatly reduces the initial and upkeep cost of hardware equipment. What’s more, having a cloud-based phone system up and running doesn’t require cumbersome hardware and wiring, and it is easier to add new users and connect to new locations. In terms of usability, cloud-based PBX enables greater mobility and makes unified communications an option for businesses, which an analog phone system is incapable of.
How to choose between cloud PBX and on-premises PBX?
Both on-premises and cloud PBX are effective and reliable business phone systems with different advantages, whereas each could be a better match for particular communication needs.
- Large enterprises tend to purchase their own appliances up front, while small and medium-sized firms may prefer cloud PBX solutions to pay on a subscription basis.
- Companies that have complex and dynamic communication needs tend to reside their PBX systems on-site while a relatively small business with fewer resources may prefer to rely on cloud PBX service providers.
- In terms of system expansion, Cloud PBX phone systems are typically more scalable than on-premises ones, suitable for businesses with staff growth or reduction over the system’s lifespan.
What to look for in a cloud PBX provider?
- Besides standard phone system functionalites, do you require certain advanced features?
- Do they support BYOD mobility and remote working?
- Do they allow you to integrate the system with 3-rd party platforms?
- Do they provide cloud PBX service as a part of a unified communications solution so that you can take the service to the next level?
- How is their customer support? Do they manage all maintenance and system updates?
- Do they house servers in geographically dispersed data centers for redundancy purposes?
- If you want to keep the existing landline phone numbers, make sure to check if they provide the number porting service.
- What do their customers say about their services? Any testimonial or review?
What is the total cost of ownership of cloud PBX?
Cloud PBX turns capital expenditure into an operational expense. Except for additional phone end-point purchase, only the minimum initial investment is required to get started and you only pay for ongoing subscription fees monthly or annually. You will have greater flexibility in choosing a cheaper business phone line option with SIP trunking.
Besides, you don’t need to pay additional fees for maintenance and software assurance. For small businesses lacking resources, Cloud PBX eliminates the need for additional dedicated IT staff to manage and maintain the system.