IVR (Interactive Voice Response)

What is IVR?

IVR, short for Interactive Voice Response, is a technology that allows phone system to interact with callers through touch-tone telephone keypad input. Its main function is to collect information and direct calls to the appropriate destination via various options. When you contact a company for the first time, you will typically encounter a voice menu, which is part of the IVR system.

The IVR system is commonly used in customer service and call center environments to automate interactions with callers. It can provide pre-recorded information, route calls to the appropriate department or agent, process payments,conduct surveys, and more. By using IVR, we can efficiently handle incoming calls and provide navigation to callers.

What can you do with IVR?

IVR finds extensive applications in various industries such as hospitals, banks, and more to provide 24/7 accessibility and reduce human resources cost. Some examples of processes that IVR can do include:

Customer inquiries and support

Call routing and transferring

Account balance inquiries

Automated bill payment

Interactive menu navigation

Order tracking and status updates

Appointment scheduling and reminders

Survey and feedback collection

How Interactive Voice Response works?

Multi-level IVR
For enhanced menu classification and precise call routing, Yeastar offers a multi-level IVR option. This feature allows you to assign new IVRs to specific IVR options, providing flexibility in interaction menu classification, such as dividing a sales department into regions for more accurate call routing.

IVR in Yeastar Call Center
Yeastar phone system provides a robust call center solution that includes a self-service IVR to streamline the agent work folw. Along with a suite of advanced features like automatic queue callback, operator panel, and more, the call center tightly connect your customers to agents, making it simple to provide 24/7 of services and enhance the overall customer experience. Learn More

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