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Small Business VoIP

Linkus UC Clients and all-inclusive PBX features

100+ features, full unified communications

Work from anywhere with mobile, desktop, and web apps

Call Center, Text Messaging, Meeting, App Integration

Keep your phone number & bring your trunk providers

Trusted by 450, 000+ users

G2 VoIP Badge: Small Business Users Most Likely to Recommended
G2 VoIP Badge: Small Business Easiest to Use
G2 VoIP Badge: Small Business Leader

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What is small business VoIP?

What is small business VoIP?

Small business VoIP is essentially a phone system that enables small businesses to make and receive calls, chat with teams, message customers, and even video meeting through the internet using a a mobile or desktop app. It doesn't have to rely on traditional landlines or dedicated desk phones, bringing huge cost savings.

But that's only the beginning.

Leading VoIP business phone systems like Yeastar P-Series include advanced features at no extra costs, such as auto-attendants, text messaging, business voicemail, call center, and integrations with Microsoft Teams, Outlook, and WhatsApp. Your teams can reach out to more customers easily on any desk phone, mobile phone, or computer.

Traditional Landlines Hardware Required Only Basic Voice Calls Costly, Obsolete Landlines
Business VoIP Modern Cloud or Onsite Unified Communications Internet & Incredible Prices

Best Value for Money

With Yeastar, you get all the following big phone system features at a small business price. Get a phone number from a SIP trunk or telecom provider for good pricing, add your team, set up call routing, and you're all set to start making calls! No vendor lock-ins or costly per-user licenses. You get all advanced features in one single system with no hidden costs.

HD Audio & Video Calling

Auto Attendants

Call Recording

Call Routing & Forwarding

Team Messaging & SMS

Visual Voicemail

Team collaboration tools

More VoIP features

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Desktop and Mobile Client for Small Business VoIP Phone System
Built-in Call Center for Your Sales & Support

Built-in Call Center for Your Sales & Support

If you have a support or sales team, there's also a built-in call center in the Yeastar VoIP phone system. Your agents can handle incoming calls and messages with teammates in one app. Includes custom greeting, call queues, recording, wallboard, SLA, and more to create a welcoming customer experience.

Small Business VoIP Fundamentals

Is VoIP worth it for a small business?

Yes, businesses can often reduce their communication costs by 30-70% by using VoIP business phone service instead of landlines. In fact, it saves you money not only on the phone call charges but also on the initial setup and ongoing costs. There is little to no hardware for you to purchase and maintain. Adding or removing lines, users, and features can be also done quickly.

You will no longer be tied to a desk in the office. With VoIP, you can make and receive calls from anywhere with an internet connection. This flexibility is especially beneficial for remote and on-the-go workers.

You also get advanced features compared to traditional landlines. VoIP is usually part of a UCaaS ( Unified Communications as a Service) solution, which provides additional communication tools like text messaging and video conferencing. This unified business phone solution will help streamline your communications and enhance team efficiency.

What are the key small business VoIP phone features?

VoIP-capable business phone systems offer a range of key features that enhance communication and productivity. Some of these key features include:

  • Auto Attendant: A virtual receptionist that greets callers and helps direct them to the right person or department through menu options. It can be adjusted based on business hours and holidays.
  • Call Recording: Record calls for training purposes, quality assurance, or compliance requirements. This is essential if you have a call center for sales or support and need to compliant with regulations.
  • Voicemail-to-Email or Visual Voicemail. Voicemails are transcribed into text and delivered to your email or display right on your softphone app. This saves time and allows you to quickly scan messages without listening to lengthy recordings.
  • Mobile/Desktop Softphone. An app that connect to your business phone system and allows you call, meet, and chat with colleagues or customers using your business number.
  • Call Forwarding: Redirect calls to another number or device, ensuring you never miss important calls.
  • Call pops. See contact details or incoming calls, including caller name, company name, job title, past interactions, etc. This screen pop functionality enables your team to deliver more personalized customer support. It often works with CRM integrations, where you store all your customer records and important customer data.
  • Business Hours & Holidays. Automatically route calls to a designated number (such as an on-call employee or voicemail) outside of regular business hours. Ensures that urgent calls are handled promptly even when the office is closed.
  • Analytics and Reporting: Access detailed call analytics and reports to gain insights into call volumes, performance, and trends.

These are just a few examples of the many features to look for when selecting a business VoIP phone system. For more information on how to evaluate if a phone system is right for your business, please refer to small buiness phone system buyer guide.

Who are the top small business VoIP providers?

  • Yeastar provides both Cloud and on-premises VoIP solution. It's a business phone system with built-in call center, messaging and meetings and is simple to use from a desk phone, desktop, or mobile device. In 2024, G2 review ranks it in the top 10 among 423 VoIP providers for small business based on the user reviews and satisfaction.
  • Zoom Phone is an affordable VoIP service that includes toll-free numbers and voicemail transcription. It’s great for businesses looking to save costs while maintaining quality. However, it's missing outbound call features sales teams tend to need.
  • RingCentral focus on cloud-based communications service. It’s powerful enough for smaller teams and easy to use across various devices, yet customer support are limited for smaller plans. Some features such as internet faxing are not available without an upgrade. In terms of both cost and complexity, it can be overkill for some small offices.
  • Goto Connect offers only cloud VoIP. It's most preferable for its multisite compatibility and plans to allow unlimited locations, users and dial plans. Yet, many reviewers also point out that it's call-reporting features lack the detail and ease of use of other business phone vendors’ call management and analytics.
  • 8×8 offers robust features for contact centers, making it ideal for businesses that handle customer inquiries and support. The system takes time to set up the system at higher tiers. It's pricing and setup favor more enterprise-level companies rather than small businesses.

How much does a small business VoIP phone system cost?

The cost of a small business VoIP phone system can vary depending on several factors, including the size of the business, the number of users, the desired features, and the service provider. As a rough estimate, a small business VoIP phone system can range from $10 to $50 per user per month, excluding any upfront hardware costs. It's recommended to research and compare different providers to find the best fit for your specific needs and budget. Here are some cost considerations. You can also refer to business phone system TCO (Total Costs of Ownership) analysis for more details.

  • Monthly or annual subscription fees
  • One-time setup and installation costs
  • Hardware costs
  • Additional features and add-ons
  • Phone number, call minutes, and international calling rates

Why choose Yeastar for small business VoIP solution?

Easier to Use

It takes less than a day to get the entire system up and running. Your team can freely move between voice, video, and text messaging in a single Linkus UC app.

More Flexibility

No vendor lock-ins. Bring your phone number, phone device, and others as you need. We have certified interopraiblity with 120+ VoIP phone service providers globally.

Huge Savings

Slash phone service costs by over 60% vs. traditional phone lines. Professional calling features and multi-line support make long-distance and international calls cheaper.

Work Smarter

Work faster with 100+ advanced PBX features plus leading integrations with popular CRM, helpdesk, Microsoft Teams, Outlook, WhatsApp, and more.

Secure & Reliable

With highly encrypted networks and different levels of authentication. Your communication remains secure whether it's deployed on-premises or cloud .

Amazing Service

Get greater customer support. Our global partner network are there to support you from implementation and usage. Your business needs are our top priority.

Trusted by business worldwide

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Pius Hospital

Make the Move to Top-rated Small Business Phone System

Yeastar Cloud PBX is ranked in the top 10 out of 423 VoIP providers in a G2 review. It offers more advanced features at a more budget-friendly price, surpassing the average small business phone solutions. Try it for free with a 30-day trial! Getting started takes just a few minutes, or you can download our brochure for more solution details beforehand.

How does VoIP work for small businesses?

Business VoIP (Voice over Internet Protocol) works by turning your voice into data (also called data packets). Your digital voice data are then transmitted over the internet. To enable VoIP calls, companies typically need a VoIP phone system (also known as PBX) and a VoIP phone line (also called SIP trunk or virtual phone line).

Business VoIP vs. Traditional Landlines.

Business VoIP and traditional landlines differ in the technology and features they use. Landline phones require physical wiring and exchange hardware to work. It's a limited technology that only supports voice calls.

Business VoIP services go far beyond the voice offering. They support video calls, file transfers, group calls, and other features. In general, modern business VoIP systems come with an array of popular business communication features already built-in. For more details about the differences, please refer to here.

How to set up a VoIP phone system for small business?

Step 1. Select a VoIP business phone service provider.Determine the number of phone lines and features required for your business, such as call routing, voicemail transcription, and conferencing. You may also need to consider factors like customer support, scalability, and integration with existing systems.

Step 2. Check Your Internet Connection. Business VoIP services function perfectly on every broadband internet connection, like cable, DSL, and fiber. You can even use a strong Wi-Fi connection if you want wireless connectivity.

Step 3. Setting up a VoIP Phone System. This step varies between different VoIP providers. Taking Yeastar Cloud PBX as an example, the setup is a no-brainer. After you sign up, you access the web-based system admin portal. From there, you can add phone lines and customize business calling features like call forwarding and auto attendants. Then you can begin calling with a desktop app (Windows & MacOS) or download one for your cell phone (iOS & Android). Alternatively, you can also simply use your web browsers to make phone calls.

Step 4. Connect Your Desk Phones. Connecting your existing IP phones with Yeastar small business VoIP phone solution is easy. All you need to do is plug them in, enable the phone auto-provisioning, and you’re done. No technical skills are necessary.

Frequently Asked Questions

What desk phone can I use with VoIP?

You have many options for VoIP desk phones. Yeastar business phone system adopts open standards for maximum interoperability and support auto provisioning of a broadest list IP phone models in the market, like Yealink, Fanvil, Cisco, Snom, Poly, Gigaset, Grandstream, Htek, and more. In addition, all types of analog phone are plug and play with the system. Enjoy the ease of mind to bring your own device (BYOD).

Can I use my existing phone numbers?

Yes, you can use any phone number with Yeastar’s VoIP solution. Yeastar is certified with over 120 ITSP (Internet Service Provider) and SIP trunk providers worldwide, and also support PSTN, ISDN, GSM network. You can add any types of phone line and phone number to the system at any time.

What’s the difference between VoIP and PBX?

VoIP is a term commonly used to describe the technology used in communication. On the other hand, PBX stands for Private Brand Exchange, which refers to a modern business phone system. There are generally two types of PBX systems: analog PBX (also known as TDM PBX) and VoIP-capable phone systems.

Analog PBX relies on traditional landlines and does not support VoIP. On the other hand, VoIP-capable PBX support internet-based communications and offer more advanced features. These systems can be further divided into two categories based on their deployment method: hosted/Cloud VoIP PBX and on-premises VoIP PBX.

What business VoIP services are available with Yeastar?

Yeastar only provides VoIP phone systems (both cloud-based PBX and on-premise PBX). We don't provide virtual VoIP phone line or business number. This means there's no lock-ins or bundled phone numbers with unexpected call charges. You decide which telecom provider or ITSP works best for you and where you’ll get the best call pricing.