Small Business VoIP

Yes, businesses can often reduce their communication costs by 30-70% by using VoIP business phone service instead of landlines. In fact, it saves you money not only on the phone call charges but also on the initial setup and ongoing costs. There is little to no hardware for you to purchase and maintain. Adding or removing lines, users, and features can be also done quickly.

You will no longer be tied to a desk in the office. With VoIP, you can make and receive calls from anywhere with an internet connection. This flexibility is especially beneficial for remote and on-the-go workers.

You also get advanced features compared to traditional landlines. VoIP is usually part of a UCaaS ( Unified Communications as a Service) solution, which provides additional communication tools like text messaging and video conferencing. This unified business phone solution will help streamline your communications and enhance team efficiency.

A small business VoIP phone system comes with a variety of features designed to improve communication, customer service, and overall productivity. The most important features for small businesses typically include:

• Auto Attendant: A virtual receptionist that greets callers and helps direct them to the right person or department through menu options. It can be adjusted based on business hours and holidays.
• Call Recording: Record calls for training purposes, quality assurance, or compliance requirements. This is essential if you have a call center for sales or support and need to compliant with regulations.
• Voicemail-to-Email or Visual Voicemail. Voicemails are transcribed into text and delivered to your email or display right on your softphone app. This saves time and allows you to quickly scan messages without listening to lengthy recordings.
• Mobile/Desktop Softphone. An app that connect to your business phone system and allows you call, meet, and chat with colleagues or customers using your business number.
• Call Forwarding: Redirect calls to another number or device, ensuring you never miss important calls.
• Call pops. See contact details or incoming calls, including caller name, company name, job title, past interactions, etc. This screen pop functionality enables your team to deliver more personalized customer support. It often works with CRM integrations, where you store all your customer records and important customer data.
• Business Hours & Holidays. Automatically route calls to a designated number (such as an on-call employee or voicemail) outside of regular business hours. Ensures that urgent calls are handled promptly even when the office is closed.
• Analytics and Reporting: Access detailed call analytics and reports to gain insights into call volumes, performance, and trends.

These are just a few examples of the many features to look for when selecting a business VoIP phone system. For more information on how to evaluate if a phone system is right for your business, please refer to small buiness voip system buyer guide.

• Step 1. Select a VoIP business phone service provider. Determine the number of phone lines and features required for your business, such as call routing, voicemail transcription, and conferencing. You may also need to consider factors like customer support, scalability, and integration with existing systems.
• Step 2. Check Your Internet Connection. Business VoIP services function perfectly on every broadband internet connection, like cable, DSL, and fiber. You can even use a strong Wi-Fi connection if you want wireless connectivity.
• Step 3. Setting up a VoIP Phone System. This step varies between different VoIP providers. Taking Yeastar Cloud PBX as an example, the setup is a no-brainer. After you sign up, you access the web-based system admin portal. From there, you can add phone lines and customize business calling features like call forwarding and auto attendants. Then you can begin calling with a desktop app (Windows & MacOS) or download one for your cell phone (iOS & Android). Alternatively, you can also simply use your web browsers to make phone calls.
• Step 4. Connect Your Desk Phones. Connecting your existing IP phones with Yeastar small business VoIP phone solution is easy. All you need to do is plug them in, enable the phone auto-provisioning, and you’re done. No technical skills are necessary.

The savings from a small business VoIP phone system can vary depending on several factors, including the size of the business, the number of users, the required features, and the service provider. Compared with traditional landlines or on-premises PBX systems, VoIP reduces overall communication costs by eliminating expensive hardware, lowering installation fees, and bundling advanced features at no extra charge.

Here are some common areas where small businesses see savings:

• Lower monthly or annual subscription fees compared with legacy phone bills
• Minimal setup and installation costs
• Reduced hardware expenses by using existing devices or softphones
• Advanced features (voicemail, call routing, conferencing) included in the plan
• Lower rates for phone numbers, call minutes, and international calling

You can also refer to business phone system TCO (Total Costs of Ownership) analysis for more details.

Yes, you can use any phone number with Yeastar’s VoIP solution. Yeastar is certified with over 120 ITSP (Internet Service Provider) and SIP trunk providers worldwide, and also support PSTN, ISDN, GSM network. You can add any types of phone line and phone number to the system at any time.

You have many options for VoIP desk phones. Yeastar business phone system adopts open standards for maximum interoperability and support auto provisioning of a broadest list IP phone models in the market, like Yealink, Fanvil, Cisco, Snom, Poly, Gigaset, Grandstream, Htek, and more. In addition, all types of analog phone are plug and play with the system. Enjoy the ease of mind to bring your own device (BYOD).