Communications Solution
for Retail Business

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VoIP Phone System for Retail Business

Trusted by
Retailers Worldwide

Rossi

Satitama

SPAR

Familymart

Decathlon

OBI

DrMax SpA

Grendene S/A

OWNDAYS

Personal Collection

Megawatt SPA

Key Features for Retail Business to Drive Success

Call Center

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Equip agents and supervisors with Yeastar’s robust call center solution to streamline workflows and deliver five-star customer service. Ideal for franchise shops, e-commerce stores, automotive dealerships, and other retailers to step up the customer service game. Learn more

Connect customers with agents: ACD, IVR, intelligent call routing, etc.

Better calling experience: Queue Callback, in-queue notifications, holiday greetings, etc.

Manage calls easier: Visualized Queue Panel

SLA tracking: Customizable Wallboard, call reports, agent coaching, etc.

No data silos: CRM & Helpdesk integration

Omnichannel Messaging

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Provide more options for customers to get in touch with you. Integrate your WhatsApp and SMS Trunk with Yeastar to go omnichannel on customer service. Keep all customer integrations – phone, message, and video – under one roof. Learn more

Message customers via one business number

One unified inbox for different channels

One click to elevate chats to calls

Unlimited accounts/trunks integration

Linkus UC Clients

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Empower your team with enhanced mobility with Linkus UC Clients app. Accessible on web, mobile, and desktop, Linkus equips you with a comprehensive set of capabilities to facilitate effective communication across all departments within your business, regardless of where they are. Learn more

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Seamless communication across locations.
Easy to manage and scale.

all-communications

Multisite Interconnect

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Headquarters, branch stores, mobile sales staff, and warehouses – keep everyone connected at all times. Make free internal calls between all company extensions across all branches and slash call costs. Learn more about Yeastar’s branch office solution

Reliable business continuity

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On-prem or on the cloud, we ensure consistent and reliable performance with advanced high-availability solutions, including Hot Standby and Disaster Recovery, helping to keep your system up and running, no matter what. Learn more about our HA solution

Easy future scalability

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Instantly activate new locations and employees – our platform accommodates the evolving communication needs of your business both now and in the future. Enjoy the flexibility, easy scalability, and efficient collaboration in all locations and teams.

Rely on us to ensure data security.

Encrypt all conversations and safeguard customer data at every stage of your retail operations with enterprise-grade security and privacy.

Data Security.

Sales Team

Help sales staff stay connected whether in stores or on the move.

Linkus UC Clients: Mobile, Web & Desktop

Presence & Phonebooks

Team Chat & Video/Audio Conferencing

Call Flip/Switch & AutoCLIP

Remote Working

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Customer Service

Ensure prompt customer service and operational efficiency.

Call Center & Omnichannel Messaging

IVR, Queue Callback, Call Routing, etc.

CRM & Helpdesk Integration

Headset Integration: Jabra, Yealink, EPOS, Poly

Compatibility with mainstream IP phones & CTI

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Warehouse & Logistics

Facilitate real-time internal communications for warehouse workers.

Linkus UC Clients: Mobile, Web & Desktop

Team Chat & Presence

Video Call & Video Conferencing

DECT Phone Integration

Paging & Intercom

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Solution architecture overview

Solution architecture overview

Related
Products

P-Series Phone System

Linkus UC Clients

VoIP Gateway

Related
Resources

Call Center

Omnichannel Messaging

Read Customer Stories

Download Solution Brochure

Contact us today to get more information and a demo