Yeastar P-Series Software Edition Data Processing Agreement
The Yeastar P-Series Software Edition (hereinafter referred to as “Services”) is provided by Xiamen Yeastar Digital Technology Co., Ltd.(hereinafter referred to as “Data Processor”, “Yeastar” ).
To clarify the rights and obligations of the Customer (also referred to as the Data Controller) and the Data Processor in the course of personal data processing, and to ensure that the processing of personal data complies with relevant laws and regulations, please read and fully understand this Data Processing Agreement (“DPA”) before using the Services.
By accessing or using Services, Data Controller acknowledges that it has read, understood, and agreed to be bound by this DPA, and Data Controller consents to the processing of Data Controller information in accordance with its terms. If Data Controller does not agree to this DPA, please do not use the Services.
1. DEFINITIONS
1.1 The terms used in this DPA shall be deemed to have the same meaning as in the applicable data-protection regulations and the practice developed at any given time regarding the applicable data-protection regulations. This means that definitions in this DPA may change during the term of the agreement. The above means that this DPA involves the following definitions:
Processing: the measure or combination of measures concerning Personal Data or sets of Personal Data, e.g., collection, registration, organization, structuring, storage, processing or alteration, creation, reading, use, surrender through transfer, dissemination or other provision, adjustment or consolidation, limitation, deletion or destruction.
Applicable Data Protection Law: the General Data Protection Regulation (EU) 2016/679 (‘GDPR’), and other regulations with the relevant implementation statutes and the regulations in this area applying at any given time. Non-European Data Protection Legislation may also apply to the processing of Customer Personal Data.
Standard Contractual Clauses (SCCs): contractual provisions adopted by the European Commission to ensure appropriate data protection safeguards for data transferred from the EEA to third countries which do not provide an adequate level of data protection. SCCs constitute a lawful data transfer mechanism under GDPR.
Data Controller: the entity which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
Data Processor: the entity that processes Personal Data on behalf of the Controller.
Personal Data: any information relating to an identified or identifiable natural person.
Data Subject: an identified or identifiable natural person to whom Personal Data relates, as defined under Applicable Data Protection Laws.
Personal Data Breach: security incidents leading to unintentional or unlawful destruction, loss or alteration, or to unauthorized disclosure of or unauthorized access to the Personal Data that has been transferred, stored and otherwise been the subject of Processing.
Sub-processor: any personal-data processor engaged by the Data Processor or Data Controller that processes Personal Data on behalf of the Data Controller.
2. Purpose Limitation
Data Processor shall process the Personal Data for the purposes described in Annex A, except where otherwise required by applicable law.
3. Obligation of Data Processor
3.1 Security. Data Processor will maintain appropriate technical and organizational security measures to safeguard the security of Personal Data. These security measures are detailed in Annex B (Technical and Organizational Measures). Data Processor will maintain an information security and risk management program based on commercial best practices to preserve the confidentiality, integrity and accessibility of Personal Data with administrative, technical and physical measures conforming to generally recognized industry standards and practices. Data Processor shall implement appropriate technical and organizational measures to protect Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
3.2 Confidentiality. Data Processor shall ensure that any personnel whom Data Processor authorizes to process Personal Data on its behalf are subject to confidentiality obligations with respect to that Personal Data. The undertaking to confidentiality shall continue after the termination of the above-entitled activities.
3.3 Personal Data Breaches. Data Processor will notify the Data Controller without undue delay and will use reasonable efforts to do so within 24 hours after becoming aware of a Personal Data Breach affecting any Personal Data. At the Data Controller’s request, Processor will promptly provide the Data Controller with all reasonable assistance necessary to enable the Data Controller to notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if Data Controller is required to do so under the Data Protection Law.
3.4 Data Subject Requests. Data Processor will provide reasonable assistance, including by appropriate technical and organizational measures and taking into account the nature of the Processing, to enable Data Controller to respond to any request from Data Subjects seeking to exercise their rights under the Data Protection Law with respect to Personal Data (including access, rectification, restriction, deletion or portability of Personal Data, as applicable), to the extent permitted by the law. If such a request is made directly to Data Processor, Data Processor will promptly inform Data Controller and will advise Data Subjects to submit their request to the Data Controller. Data Controller shall be solely responsible for responding to any Data Subjects’ requests. Data Controller shall reimburse Data Processor for the costs arising from this assistance.
3.5 Sub-processors. Data Processor shall be entitled to engage Sub-processors to fulfil Data Processor’s obligations only with Data Controller’s written consent. The Data Processor shall inform the Data Controller of any intended changes concerning the addition or replacement of any Sub-processors, and the Data Controller has the right to object to such changes. The Data Processor shall ensure that its data protection obligations set out in the DPA and in Applicable Data Protection Law are imposed to any Sub-processors by a written agreement. Any Sub-processor shall in particular provide sufficient guarantees to implement appropriate technical and organizational measures to comply with Applicable Data Protection Law, and provide the Data Controller and relevant supervisory authorities with access and information necessary to verify such compliance. The Data Processor shall remain fully liable to the Controller for the performance of any Sub-processor.
Yeastar relies on Sub-processors (such as AWS and Azure) to provide services as listed in Annex A and requires that their data protection practices, including the use of Standard Contractual Clauses (SCCs) or equivalent safeguards, comply with Applicable Data Protection Laws.
3.6 International Transfers. Yeastar may transfer and process Customer Personal Data outside the European Economic Area (“EEA”), in accordance with the applicable Sub-processor list, to locations where Yeastar, its Affiliates or its Sub-processors maintain data processing operations. To the extent that Yeastar processes (or causes to be processed) any Customer Personal Data originating from the EEA in a country that has not been recognized by the European Commission as providing an adequate level of protection for Customer Personal Data, Yeastar will comply with the European Economic Area data protection law regarding the collection, use, transfer, retention, and other processing of Personal Data from the European Economic Area, and shall put in place such measures as are necessary to ensure the transfer is in compliance with Applicable Data Protection Laws, which include the execution of the EU Commission’s Standard Contractual Clauses, or the putting in place of any other valid transfer mechanism under Applicable Data Protection Laws.
Such measures include, but are not limited to, the execution of the European Commission’s Standard Contractual Clauses (SCCs), or the putting in place of any other valid data transfer mechanism under Applicable Data Protection Laws. The Standard Contractual Clauses applicable to transfers conducted by Yeastar are set out in Annex C.
3.7 Deletion or Return of Data. Upon termination or expiry of the Agreement, Yeastar shall, on the Data Controller’s documented request and at its direction, delete or return all Customer Personal Data (including copies), unless retention is required by applicable law or necessary for back-up systems, in which case the data shall be securely isolated and eventually deleted in line with Yeastar’s retention policies.
4. Data Controller Responsibility
Within the scope of the DPA and in its use of the services, Data Controller shall be solely responsible for complying with the statutory requirements relating to data protection and privacy, in particular regarding the disclosure and transfer of Personal Data to the Data Processor and the Processing of Personal Data. Customer, as Data Controller, shall be responsible for ensuring that:
4.1 It has complied, and will continue to comply, with all Applicable Data Protection Laws, including in any instructions it issues to Yeastar under this DPA.
4.2 It has, and will continue to have, the right to transfer, or provide access to, the Personal Data to Yeastar for processing in accordance with this DPA.
4.3 Where required by Applicable Data Protection Law, and upon the Data Controller’s request and at its expense, Yeastar shall provide reasonable assistance with Data Protection Impact Assessment (DPIA) or prior consultation, limited to the scope of Services under this DPA.
5. Validity
This DPA shall take effect upon Customer’s acceptance of this Agreement and remain in force until the Data Processor’s processing of Personal Data ceases.
6. Indemnity
Customer will indemnify, keep indemnified and hold harmless Yeastar, its clients, officers, directors, employees, agents, and representatives (each an “Indemnified Party”) from and against all third-party loss, harm, cost (including reasonable legal fees and expenses), expense and liability that an Indemnified Party may suffer or incur as a result of Customer’s non-compliance with the requirements of this DPA.
7. Contact
If the Data Controller has any questions about Yeastar’s practices or this DPA, please contact Yeastar as follows:
Email: legal@yeastar.com
Mailing Address: Building C09, Software Park Phase III, Xiamen 361024, Fujian, China.
In principle, Yeastar does not charge any fee for your reasonable requests, but Yeastar will charge a certain fee at its discretion for repeated requests that exceed reasonable limits. Yeastar may refuse requests that require the use of technology beyond industry norms to achieve or substantially affect the legitimate rights and interests of others.
Annex A Details of Processing
These instructions form an integral part of the DPA and shall be adhered to by the Data Processor in the processing of Personal Data, unless expressly stated otherwise in the DPA. The Data Controller may unilaterally change these instructions at a later date by notifying the Data Processor of the change in writing. By accepting the DPA, the Data Controller Processor has confirmed the meaning of these instructions.
Purpose
The purpose of the processing is
1) to deliver communication and collaboration Services
2) to support the Services with which the customer is supplied
3) to support enhanced service features powered by artificial intelligence, where applicable and enabled by the Customer.
These AI-enabled features are disabled by default and can be activated at the Customer’s discretion. They may leverage third-party AI providers and will only process personal data within the scope of the agreed Services and in accordance with the data protection and security measures specified in this Agreement.
Type of Personal Data
The following categories of Personal Data may be processed, depending on the Services used and features enabled:
- Service Account Data: name, email address, phone number, job title,user ID, login credentials (username and password), profile information.
- Usage Data: system logs, connection metadata, Call Detail Records (CDRs), and other communications metadata.
- User-generated Content: call information, voicemails, chat messages, transcripts, callnotes, and any other content voluntarily uploaded or created through the Services.
- Optional Uploaded Data by Controller: profile picture, company name, contact directory, and any other contentvoluntarily provided by the Data Controller or its users.
- Feature-Specific Data: data collected or processed via specific features, such as recording and AI-related features(subject to user enablement).
The Personal Data processed is determined and controlled by the Data Controller in its sole discretion. As such, Yeastar has no control over the nature, volume and sensitivity of Personal Data processed through its Services by the Data Controller or its users.
Duration of Processing
Processing lasts for as long as the Data Processor represents the Data Controller. Upon termination of the Services, Personal Data can be deleted by resetting the P-Series Software Edition to factory default.
Sub-processors
The Sub-processors are used for hosting of servers, and these Sub-processors operate with an adequate level of protection for personal data and comply with Applicable Data Protection Law. The list of Sub-processors is as follows:
| Entity Name | Purpose | Entity Country |
|---|---|---|
| Any other customer-assigned or service-provider-assigned local data center | Cloud Service Provider | – |
| Amazon Web Services | Provide Remote Access Service and Remote Management¹ | Australia, Brazil, Bahrain, Canada, France, Germany, Hong Kong, Ireland, Italy, Singapore, South Africa, United Kingdom, United States |
| Agora | Provide Video Conferencing service¹ | United States, Canada, Singapore, Malaysia, Indonesia, Australia, Germany, United Kingdom, Russia, South Africa |
| Netease, Inc. | Provide Instant Messaging services¹ (The server connection can be disabled if the Internal Chat service is not required) |
China |
| Amazon Web Services | Provide Transcription services¹
(Text-to-Speech to generate voice prompt, |
Germany, Hong Kong, Indonesia, Singapore, Thailand, United States, United Kingdom |
| Azure | Provide Call Summary services¹ | Germany, Hong Kong, Indonesia, Singapore, Thailand, United States, United Kingdom |
| ElevenLabs | Provide AI Receptionist service¹ | Germany, United States |
Note: Items marked with “¹” refer to features that can be disabled or Customer may choose not to use. In such cases, no personal data will be transferred to the relevant sub-processor.
Circumstances under Which Yeastar Acts as a Sub-processor
Where the Data Controller uses the Services to provide communication, collaboration, or related services to its own customers, the Data Controller may act as a Processor on behalf of such customers under Applicable Data Protection Law.
In such circumstances, Yeastar may act as a Sub-processor engaged by the Data Controller for the provision of the Services, and Yeastar shall process Personal Data only on documented instructions from the relevant Data Controller or Processor, in accordance with Article 28(4) of the GDPR.
The allocation of roles between the Data Controller, the Data Controller’s customers, and Yeastar shall depend on the actual processing activities, purposes, and means determined by each party.
Disclosure of Personal Data
Personal Data may be disclosed to:
- With the Data Controller’s explicit consent.
- In cases where legal requirements, legal procedures, litigation, or government authorities require mandatory disclosure, the Data Processor may disclose Personal Data. Where legally permitted, the Data Processor shall notify the Data Controller prior to such disclosure and provide reasonable assistance to allow the Data Controller to seek protective measures. The Data Processor shall review the legality and scope of such requests and, where appropriate, seek to challenge requests that are considered unreasonable or excessive. The Data Processor shall maintain records of such disclosure requests and related responses.
- Within the scope permitted by laws and regulations, it may be necessary to disclose your personal information to protect the legitimate interests, property, or safety of Yeastar, Yeastar ‘s affiliated companies or partners, the Data Controller, other Yeastar users, or the public.
- Emergency services. For example, in the event of a call to SOS Alarm or when placing calls to another operator, certain Personal Data may be registered with the relevant operator.
- Other operators or service providers that provide the Service
- Other circumstances stipulated by laws and regulations.
- Where Personal Data has been irreversibly anonymized such that the individual can no longer be identified by Yeastar or any recipient using reasonable means, such anonymized data shall no longer constitute Personal Data under Applicable Data Protection Law. Separate notice and consent obligations applicable to Personal Data processing shall not apply to such anonymized data.
Note: For detailed information on the processing of personal data in connection with AI-enabled features (AI Transcription and AI Receptionist), including specific data categories, processing locations, retention periods, scopes and limitations, and transparency obligations, please refer to Annex D — AI Features Data Processing Supplement.
Annex B Technical and Organizational Measures to Ensure the Security of the Data
Yeastar incorporates the following technical and organizational measures:
- Access Management
- Data processing systems are inaccessible without prior authorization.
- For Yeastar personnel, Single Sign On (SSO) and Multifactor Authentication (MFA) are required for all systems containing Personal Data.
- Customers are able to access their account, including Personal Data, using either a Single-Sign-OnSystem, or a unique username and password combination.
- All personnel access Yeastar’s systems with a unique identifier (user ID), which is tied back to the user’s Yeastar email address.
- Access to data is limited based on separation of duties, multiple authorization levels, and least privilege.
- Access is reviewed regularly and modified or revoked if not required.
- Yeastar has procedures in place so that requested authorization changes are implemented only in accordance with the Information Security Policy. In case personnel leave the company, their access rights are revoked.
- Password Management
- Yeastar’s Access Management Policy governs password policies.
- Network Security
- Yeastar will maintain a network security program to meet best practices on physical and virtual networks.
- Logging
- Yeastar will maintain logs of critical infrastructure and systems that affect Yeastar’s services and customer data. Logging shall be in place to monitor security, confidentiality and availability of Yeastar’s products and services.
- Physical Access
- Unauthorized persons are prevented from gaining physical access to premises, buildings, or devices where data processing occurs or from where data may be accessed. Yeastar’s physical access controls are detailed in its Information Security Policy.
- Offices have entry protocols that are assigned to individuals. Facial recognition is used for access authentication in Yeastar offices.
- Infrastructure providers that are used to store customer data and provide capabilities to serve Yeastar products are SOC2 Type II or ISO 27001 certified environments.
- Hosting providers are reviewed by the Security and Compliance team prior to data and infrastructure being stored in such environments.
- Physical security is reviewed on an annual basis to ensure compliance is kept up to date.
- Data processing systems are inaccessible without prior authorization.
- Data Processing Control
- Data Categorization
- Data is classified into different components based on their sensitivity in order to determine the requirements associated with their processing.
- Personal Data within any data classification is handled as sensitive and confidential.
- Processing Responsibilities
- Customer Data may only be used for what is necessary to deliver the Services. Consistent with Yeastar’s Privacy Policy, additional safeguards such as encryption may be applied based on the nature and sensitivity of the data.
- Prior to processing data within Yeastar, the basis for obtaining and using Personal Data must be determined based on an appropriate method as provided in Applicable Data Protection Laws. Appropriate methods to obtain and use data from a data subject include:
- Consent: an individual has given explicit consent to Yeastar to process their Personal Data for a specific purpose.
- Contract: data processing is necessary for a contract we have with the individual, or because they have asked Yeastar to take specific steps before entering into a contract.
- Legitimate Interest: the processing is necessary for Yeastar’s legitimate interests or the legitimate interest of a third party unless there is a good reason to protect the individual’s Personal Data which overrides those legitimate interests.
- Legal Obligation: the processing is necessary for Yeastar to comply with the law (not including contractual obligations).
- Vital Interest: the processing is necessary to protect someone’s life.
- Yeastar may conduct data privacy assessments in accordance with applicable Data Protection Laws, where required.
- Customer Data should be disposed of based on contractual requirements and terms of service agreements. Disposal can include permanent deletion of data or return of such data.
- Data Distribution Requirements
- Any disclosure of Yeastar non-public data requires a Non-Disclosure Agreement.
- Prior to any transfer or processing of non-general/public data outside of Yeastar’s personnel or wholly-owned systems, a risk determination should be performed.
- Data Categorization
- Data Availability
- Yeastar maintains a current Disaster Recovery Plan and Incident Management Policy.
- Recovery Time Objective (RTO) and Recovery Point Objective (RPO) projections are tested and validated by Yeastar.
- Data Integrity
- Risk Assessment
- Information risk assessments are performed against an industry-acceptable standard to determine areas of vulnerability within the organization. The control framework should be updated on a regular basis to include changes in the areas required to be covered.
- The information risk assessment must classify risk levels assigned to identified risks based on likelihood and impact and prioritize remediation according to the risk levels. Any Service Level Agreements committed by Yeastar for risks identified should be taken into account when planning remediation.
- Security Awareness
- All personnel must complete security awareness training upon onboarding to Yeastar, as well as on an annual basis.
- The security awareness training is updated, at a minimum on an annual basis to ensure that any process and technology changes within the organization.
- Data Protection and Encryption
- Data is encrypted in transit and at rest based on the risk and classification of the data, using the algorithms that have received substantial public review and have been proven to work effectively.
- Cryptographic keys are generated and stored in a secure manner that prevents loss, theft, or compromise.
- Sensitive data is backed up to environments that are not the primary source of use. Backup frequency is determined based on data criticality.
- All customer data that is used to serve Yeastar products is backed up daily.
- Risk Assessment
- External Certification
- Yeastar undergoes annual independent third-party audit(s) to verify the operating effectiveness and design of its controls.
Annex C Standard Contractual Clauses
For international data transfers, Yeastar implements the European Commission’s Standard Contractual Clauses (SCCs) as the primary transfer mechanism, or other appropriate safeguards as permitted under Applicable Data Protection Laws.
The applicable SCC Modules shall apply based on the role of the parties involved in the relevant processing activity:
Module Two (Transfer Controller to Processor) applies where the Data Controller transfers Personal Data to Yeastar for processing activities performed by Yeastar as a Data Processor.
Module Three (Transfer Processor to Processor) applies where a Yeastar customer acts as a Processor on behalf of its own customer, and Yeastar acts as a Sub-processor for the provision of the Services.
The SCCs are incorporated into this DPA by reference and shall apply together with this DPA to govern international transfers of Customer Personal Data where required under applicable data protection laws.
The current version of the SCCs is available at the following link:
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32021D0914
Annex D AI Features Data Processing Supplement
This annex specifically addresses the processing of personal data in connection with AI-enabled features, namely AI Transcription and AI Receptionist, as required under Applicable Data Protection Law. All defined terms used herein shall have the same meaning as ascribed to them in the main DPA unless otherwise specified.
AI-enabled Features, Sub-processors, and Data Processed
The following table provides a consolidated overview of the AI-enabled features, their respective sub-processors, the categories of personal data processed, and the jurisdictions where processing occurs. These features are disabled by default and may be activated at the Data Controller’s sole discretion.
| AI Feature | Sub-processor(s) | Data Processed | Processing & Storing Location |
|---|---|---|---|
| AI Transcription | Amazon Web Services
(for Text-to-Speech to generate voice prompt, |
Audio (voicemail files, real-time audio streams); Transcripts (real-time streams only); Call summaries; Call metadata |
Germany, Hong Kong, Indonesia, Singapore, Thailand, United States, United Kingdom |
| Azure
(for Call Summary) |
Germany, Hong Kong, Indonesia, Singapore, Thailand, United States, United Kingdom |
||
| Microsoft Azure OpenAI Service, OpenAI, Google Gemini(for LLM processing) |
Korea, Japan, India, Australia, United States, United Kingdom, Canada, France, Singapore, Sweden, Switzerland |
||
| AI Receptionist | ElevenLabs | Real-time audio streams; Transcripts; Call metadata; Call Summaries; Caller information; uploaded knowledge base content; Call metadata |
United States, Germany |
Note: For the AI Receptionist feature, ElevenLabs is the sole Sub-processor directly engaged by Yeastar. During the configuration of the AI Receptionist service, the Customer may select the applicable AI model provider, including Claude, GPT, or Gemini, for LLM processing activities such as generating conversational responses. The selected AI model provider will process Personal Data only for the purpose of providing the configured AI Receptionist functionality. Such AI model providers are not directly engaged by Yeastar as separate Sub-processors. ElevenLabs remains responsible for ensuring that appropriate data protection obligations are imposed on such downstream providers in accordance with Applicable Data Protection Laws.
Specific Processing Flow
AI Transcription:
1. Voicemail audio files and real-time audio streams are transmitted to the AWS for transcription.
2. For real-time audio streams, the resulting transcript is forwarded to the LLM sub-processor to generate a call summary.
3. For voicemail audio files, the processing ends after transcription. The transcript is retained in its original form and is not forwarded to the LLM for further processing or enhancement.
AI Receptionist:
1. Real-time caller audio is transmitted to ElevenLabs for speech-to-text transcription.
2. The transcript is processed by the underlying LLM (Claude, GPT, or Gemini, as orchestrated by ElevenLabs) to generate conversational responses, perform call data analysis, and produce call summaries.
3. During the voice interaction, the LLM retrieves relevant content from the Data Controller’s uploaded knowledge base to formulate accurate responses.
Data Storage and Retention Periods
AI-related data is subject to different storage and processing conditions depending on the processing location and purpose:
(1) Storage on Customer’s PBX instance
All AI-generated data, including audio recordings, transcripts, prompts, call summaries, system logs, and knowledge base content, is stored locally on the customer’s PBX instance. Yeastar does not impose a predefined retention period for AI-processed data. The retention period is determined entirely by the Data Controller in accordance with its own retention policies and applicable legal requirements.
(2) Temporary Processing by Yeastar’s AI Sub-processors
Where AI-enabled features require processing by Yeastar’s authorized AI Sub-processors, including providers supporting speech-to-text, text-to-speech, large language model processing, or call summary generation, audio streams, transcripts, prompts, and related data are transmitted only for the purpose of providing the requested AI functionality.
Such data is processed temporarily and is not stored beyond the period necessary to complete the requested processing operation, unless otherwise required by applicable law. Specifically:
- Audio streams: Not retained after the processing operation is completed.
- Transcripts, prompts, and summaries processed by AI Sub-processors: Retained for no longer than 7 days.
(3) Temporary Provider Logs and Security-related Data
AI service providers may generate limited technical logs, security logs, or abuse-monitoring data necessary for service reliability, security protection, troubleshooting, and prevention of misuse. Such logs are maintained separately from Customer Personal Data used for AI processing and are retained only for the period necessary for these legitimate operational and security purposes, for a maximum period of 55 days.
Use of Customer Personal Data: Scope and Limitations
When AI-enabled features are enabled by the Data Controller, Yeastar processes Customer Personal Data solely to provide and support the relevant AI-enabled functions, including AI Receptionist, AI Transcription, voicemail and call transcription, call summaries, call routing, information collection, knowledge-based responses where configured, and text-to-speech generation.
Yeastar does not use Customer Personal Data, including audio recordings, transcripts, prompts, summaries, or knowledge base content, to train, fine-tune, or improve the AI models operated by its sub-processors. Customer data is processed by AI sub-processors solely for the purpose of delivering the specific service functionality requested by the Data Controller in real time or near-real time. All AI sub-processors identified are contractually prohibited from:
(a) using Customer Personal Data for training, fine-tuning, or improving their general-purpose AI models;
(b) retaining Customer Personal Data beyond the period necessary to fulfill the specific processing request;
(c) using Customer Personal Data for any purpose other than providing the contracted services to Yeastar.
The native Yeastar AI features (AI Transcription and AI Receptionist) do not perform any of the following processing activities:
- Sentiment analysis of caller or agent communications for the purpose of profiling or behavioral assessment;
- Emotion recognition aimed at identifying, categorizing, or inferring the emotional state of individuals;
- Agent scoring or automated evaluation of employee performance;
- Employee performance analytics involving the tracking, scoring, or ranking of individual workers.
Transparency Obligations for AI Receptionist
In accordance with Article 13 and Article 14 of the GDPR, and in recognition of the Data Controller’s obligation to inform Data Subjects when they are interacting with an automated AI system, Yeastar enables the Data Controller to create and configure custom audible AI disclosure messages (“prompts”) for AI Receptionist interactions. Such disclosure messages can be configured by the Data Controller to be played before or at the beginning of the first caller interaction with the AI Receptionist.
The configuration of transparency notices is the sole responsibility of the Data Controller. Yeastar provides the technical capability to deliver such notices but does not determine the specific content or timing of disclosures.
Yeastar does not design or operate the AI Receptionist feature to conceal its artificial nature from callers. The system architecture supports audible disclosure, and Yeastar recommends that Data Controllers activate transparency prompts as a matter of best practice and legal compliance.
HOW TO CONTACT US
If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at the following email or phone number.
Email: info@yeastar.com
Phone Number: +86-592-5503301
Last Modified: Aug. 18, 2026