Protel PMS Integration

Guests expect timely, personal, and seamless experiences—hotels meet those expectations by aligning people, processes, and technology.

This direct integration between Yeastar P-Series Phone System (Appliance and Software Edition) with Protel property management system (PMS) delivers a comprehensive suite of hospitality-centric features and keeps front- and back-office communication aligned in real time to support smoother operations and faster service.

Key Features

Check In / Out operations. Yeastar P-Series Phone System receive guest-based check-in and check-out information from PMS as soon as the actions are performed and automatically do the following settings to room extension:

1. Set Extension Name as guest name upon check-in & clear the name upon checkout
2. Enable the extension to allow outbound calls upon check-in & disable upon checkout
3. Delete a room’s voicemail messages and Do Not Disturb (DND) status upon checkout

Wake-up Call Scheduling. Automate the wake-up call services scheduled on PMS.

Call Accounting. Automatically collect room call data and add charge to guest bills. The phone charges can be calculated by the PBX with its inbuilt call accounting feature, or to be calculated by the PMS with all-related call data sent to PMS.

Minibar Charges. Allow housekeeping to post minibar charges by dialing a digit code on the room phone.

Room Status. Allow housekeeping to set room housekeeping status by dialing a predefined digit code on the room phone.

Room Move. When guest change rooms, automatically update the guest’s name to the new room.

Do No Disturb (DND). Receive a notification from PMS whenever a guest requests not to be disturbed and automatically set room phone status to “DND”.

Key Benefits

Always show guest name on phone when they call and personalize greeting

Have everything ready for billing when guest check out

Streamlined operations for front desk and housekeeping, remove information gaps

Prerequisite

The integration requires the purchase of Hotel PMS integration Add-on, and currently only supported on P-Series Phone System Appliance edition and Software edition.

Quick Start Reference

Only for P-Series PBX Appliance and Software Edition. Your PBX firmware version must be XX.11.0.56 or higher.

For more information, please refer to the → PMS Integration Guides