All-around Enablement
An intelligent call routing system utilizes interactive voice response (IVR) to manage higher call volumes faster and more efficiently.
Otherwise referred to as the caller input, the qualifying phase involves a customer calling your call center and using the dial pad or responding to the pre-recorded messages.
Based on the caller's response and your pre-defined routing rules, your IVR system will place the inbound call in the appropriate call queue.
The last phase of automated call routing involves the caller being distributed to the right agent, depending on their query, waiting times, or other routing strategies.
All-around Enablement
An intelligent call routing system utilizes interactive voice response (IVR) to manage higher call volumes faster and more efficiently.
Otherwise referred to as the caller input, the qualifying phase involves
Based on the caller's response and your pre-defined routing rules
The last phase of automated call routing involves the caller being
The last phase of automated call routing involves the caller being
The last phase of automated call routing involves the caller being
The last phase of automated call routing involves the caller being
All-around Enablement
An intelligent call routing system utilizes interactive voice response (IVR) to manage higher call volumes faster and more efficiently.
Otherwise referred to as the caller input, the qualifying phase
Based on the caller's response and your pre-defined routing rules
The last phase of automated call routing involves the caller
The last phase of automated call routing involves the caller
The last phase of automated call routing involves the caller
The last phase of automated call routing involves the caller