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IP PBX System

Yeastar IP PBX system provides a complete communication solution that integrates voice, video, messaging, customer experience, and more.

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What is IP PBX?

An IP PBX (Private Branch Exchange) is a modern phone system that uses the internet to make and receive calls instead of traditional PSTN (Public Switched Telephone Network) phone lines. This means it can handle many calls at once without needing lots of physical wiring.

It's flexible and can grow with your business. You can add more phone lines or features without much hassle or cost. They also combine different communication tools like voice calls, video calls, and messaging into one system.

Using an IP PBX saves money because you don’t need separate phone lines and you avoid long-distance charges. It also works well with other tools your business might use, like email and customer management systems, making everything run smoother.

How does it work?

IP PBX uses the internet to handle phone calls instead of traditional phone lines. It relies on a stable internet connection and the Session Initiation Protocol (SIP) to send and receive voice data.

When you make a call using an IP PBX, your voice is converted into digital data packets. Incoming calls are similarly received as data packets. IP PBX converts these packets back into voice signals and sends them to the appropriate endpoint. The system ensures that the call reaches the intended recipient, regardless of their location.

The flexibility of IP PBX systems means that employees can work from anywhere, as long as they have an internet connection.

Benefits of IP PBX vs. Traditional PBX

Understanding the differences between IP PBX systems and traditional PBX can help you see why many businesses are making the switch.

Easier to Install and Configure

IP PBX: Software-based, simple installation, intuitive web interface.
Traditional PBX: Complex wiring, specialized hardware, requires technical expertise.

Easier to Manage

IP PBX: Centralized management, user-friendly interface, easy to make changes.
Traditional PBX: Requires professional service for adjustments, less flexible.

Allow Remote Working

IP PBX: Supports remote connections, ideal for flexible work environments.
Traditional PBX: Confined to physical office, challenging for remote work.

Lower Communication Costs

IP PBX: Uses the internet for calls, reduces long-distance costs, lower maintenance expenses.
Traditional PBX: Relies on traditional phone lines, expensive long-distance calls, higher maintenance costs.

Advanced Features

IP PBX: Voicemail to email, call forwarding, auto-attendants, CRM integration.
Traditional PBX: Lacks modern functionalities, expensive add-ons needed.

Flexibility and Scalability

IP PBX: Easily add/remove lines and users, adapts to business growth.
Traditional PBX: Requires significant hardware upgrades to scale, less adaptable.

Must-have IP PBX features you can enjoy from Yeastar

Yeastar offers an array of functionalities that extend beyond the scope of a traditional business phone system. It provides a comprehensive suite of features that greatly enhance communication experiences for your business.

Unified Communications

Voice, video, messaging, and more are all integrated into one single app. Take the flexibility to work from anywhere, through any device with Yeastar Linkus UC Clients (Web/Mobile/Desktop).Learn more

Every office extension feature

Effortlessly manage calls, instant messaging, audio/video conferencing, colleague presence, call recordings, voicemails, call logs, and more—all within a single, user-friendly app.

All contacts in one place

Streamline contact management with PBX-native features, intuitive phonebooks, and cross-system synchronization, keeping all your contacts organized in one central location.

Built-in Call Center

Optimize your call center operations with powerful tools such as real-time queue management, wallboards, and advanced reporting. Our call center suite enhances agent efficiency and customer satisfaction. Learn more

Intelligent Call Routing (IVR, skill-based routing, queue priority, etc.)

Web-based Queue Panel

Real-time Wallboard

Agent Coaching

Reports & Analytics

Comprehensive Reporting

Gain deep insights into your IP PBX system's performance with detailed reports and analytics. Monitor call usage, track agent performance, and identify areas for improvement. Learn more

20 native reports

Queue performance reports

Agent performance reports

Web-based Wallboard

Web-based Operator Panel

Intuitive controls for call management, real-time monitoring, and efficient queue operations in a unified, web-based interface.

Monitor all call activities in one view

Drag-and-drop call dispatch (Redirect, Transfer, Park, etc.)

Check employee availability with presence

Next-level call management efficiency

Omnichannel Messaging

Offer customers more ways to get in touch and deliver better service. Connect SMS trunks and WhatsApp accounts with Yeastar IP PBX to send, receive, and manage all your business messages in one simple interface.

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Seamless Interoperability

Bring your SIP trunks, IP phones, headsets, and more and easily connect them with Yeastar. Seamlessly integrate with Microsoft 365, CRM, helpdesk, and more apps. All integrations work right out of the box.

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Types of IP PBX Systems

Choose between two types of IP PBX options based on your specific needs.

1. On-premise

An on-premise IP PBX is a phone system that businesses install and operate on their premises. This setup grants businesses complete control over their phone system, offering reliability, stability, and enhanced system security.

2. Cloud-based

Cloud PBX or hosted PBX, is a virtual phone system hosted off-site, typically by a third-party service provider. Users access the PBX features through the internet, making and receiving calls via their devices.

Common Questions about IP PBX Systems

Can IP PBX be integrated with other apps?

Yeastar’s IP PBX System can be integrated with a variety of business apps, such as popular CRMs (Zoho, HubSpot, Salesforce, etc.), Microsoft Teams, Microsoft Outlook, helpdesk softwares (Zendesk and Zoho Desk), WhatsApp, SMS trunks, directory service, and more. These integrations can streamline workflows and enhance collaboration within the organization.

Can IP PBX support a large number of users and
extensions?

Absolutely. IP PBX systems are built to accommodate a wide range of users and extensions, making them suitable for businesses of all sizes.

For example, Yeastar’s IP PBX System offers a flexible user capacity that can range from 50 to 10,000 users. This scalability ensures that the system can grow alongside your business, whether you are a small startup or a large enterprise experiencing rapid expansion. The ability to easily add or remove users and extensions as needed makes IP PBX a versatile and future-proof solution for dynamic business environments.

How does IP PBX enhance remote work and mobility?

IP PBX systems significantly enhance remote work and mobility by allowing users to access the PBX system and make phone calls from anywhere with an internet connection. This capability is particularly advantageous for businesses with remote employees or multiple office locations. Yeastar’s IP PBX systems, for instance, provide mobile and desktop applications that enable employees to stay connected and maintain productivity regardless of their physical location. This flexibility ensures that business operations can continue seamlessly, even when employees are working from home or traveling.

How do I choose the right IP PBX solution for my
business?

Selecting the right IP PBX solution involves considering several key factors. First, assess the size of your business and the number of users who will need access to the system. Next, identify the specific features and functionalities that are crucial for your operations, such as call routing, voicemail, and integration capabilities. Budget is another important consideration; ensure that the solution you choose offers the best value for your investment.

If you need assistance in determining whether Yeastar’s IP PBX System is the right fit for your business, our team is available to provide guidance and support. Feel free to contact us anytime for a consultation tailored to your unique needs.

Future-proof Your Communication with Yeastar’s Leading IP PBX System

Yeastar is honored to be listed as one of the top ten VoIP providers on G2, a ranking that reflects the authentic experiences and satisfaction of our users. Join our 450,000 happy customers and upgrade your communication with Yeastar’s industry-leading IP PBX system.

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