Yeastar Announces the Cloud Call Center Solution with QueueMetrics Live | Yeastar News

Yeastar, a leading designer and manufacturer of IP communications products, today announced a new partnership with QueueMetrics Live, a call-center reporting and monitoring software package for Asterisk based PBX systems. The integration creates a powerful cloud call center solution for business and office environments, to extend Yeastar MyPBX into the call management platform. Through a bit of configuration, MyPBX’s users can easily run a cloud call-center without complicated software any more.

MyPBX series offers customers a suite of enterprise-grade telephony features in an easy-to-use platform with no licensing fees, supporting environments ranging from professional call centers to workgroups requiring only basic call distribution, such as IVR, auto-attendant, call queues, call detail reporting, call routing, conferencing. QueueMetrics Live’s call-center solution allows MyPBX’s users to identify trends in their VoIP network with enhanced call center reporting, call queue management, call tracking, advanced call activity monitoring, excellent configurable security and privacy.

“SaaS (Software as a Service) is becoming more and more popular. MyPBX series offers enterprise-grade telephony features while QueueMetrics Live delieved via cloud as software as a service. Now the combination of MyPBX with QueueMetrics Live will deliver our customers a reliable and highly-customizable cloud call center solution with sophisticated features and functionality.” said Jason Chan, Product Manager of Yeastar.

“We are very happy that by leveraging MyPBX and QueueMetrics Live, it is now possible to build fully-featured call-centers based on appliances. This has a significant impact because many clients would like to use appliances to run small, in-office call-centers, but this market was hard to reach without a modern cloud-based solution that would offer great features at a reasonable price. Now Yeastar customers can immediately benefit from state-of-the art analytics and reporting.” said Lorenzo Emilitri, Loway Founder.

About Yeastar

Yeastar specializes in the developing and manufacturing of IP-PBX and VoIP gateways, and is committed to the distribution of new generation technology products in the field of enterprise communications. In the mean time, Yeastar helps hotels to build up cost-efficient telephone system with hotel specific features, easy Web-based configuration, and solid reliability. For more information, please visit www.yeastar.com.

About Loway

Since 2004, Loway develops complete, reliable and customizable call-center software solutions for the Asterisk PBX. QueueMetrics is a highly scalable monitoring and reporting suite that sets up modern standards in performance measurement and reporting for call centers based on Asterisk technology. Loway puts Swiss passion for precision at your service, measuring your business for continuous improvement. For more information, please visit www.loway.ch.