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1. How many Skype trunks can be installed in one PC? |
A1. You can install 30 Skype trunks and let them all in calls at the same time, namely 30 concurrent calls. But you
should make sure that the PC meets the corresponding requirement.
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2. What shall I do if I need more than 30 Skype trunks? |
A2. It’s unlimited of SiSkyEE trunks. You can install SiSkyEE in more than one computer and link them together; trunks
will be sharable among computers.
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3.Why the Skype can’t be started automatically when I running Config Wizard? |
A3. Main reasons maybe are:
(1) This PC is Domain Controller.
(2) This PC has minimum password length requirement (no zero) .
(3) Services in the Manage and Applications, the Secondary Logon service haven’t been started.
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4. Why can’t I make SkypeOut calls? |
A4. Main reasons are:
1. have not purchased SkypeOut credit for the relevant trunk’s Skype ID;
2. dialed telephone numbers in error SkypeOut format, the right format is:
00+country code+ area code+ telephone number or mobile phone number
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5. Can I use 1 Skype account for all 8 outgoing lines? |
A5. Yes.
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6. Can I use 1 Skype account for all 8 incoming lines? |
A6. No. You must use different Skype account for each incoming line. But you only release one Skype account then you
can receive 8 concurrent calls through ‘Busy Transfer’ function.
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7. Skype Status shows 'Not Ready' even when the Skype was successfully signed in? |
A7. It may be because SkypeChannel.exe is inaccessible to Skype. Please reset the Access Control on Skype . Details>>
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8. When I was calling by SiSky, a window pop-up ‘Do You Have a New Friend?’,How can I screen it? |
A8. You can screen this window through manual configuration. Details>>
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9. When using SiSky, the voice quality is bad and unstable, voice always performs on and off? |
A9. It’s maybe caused by the low version DirectX you are using. Please install DirectX9.0 or later; you can download it
from Microsoft.
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10. How can I screen the Chat window pop-up by Skype? |
A10. You can screen the Chat window through settings on Skype. Details>>
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11. I am a SiSky user, I have installed SiSky on Windows Server 2003, a ‘Warning’ window pop-up which says
‘Your microphone is faulty or is not connected to your computer. Please see Sound Setup Guide for further
help’.So how can I make SiSky work normal? |
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A11. Main reasons are:
1. You haven't install the Audio driver and haven’t enable Windows Audio. Please install the audio driver on PC
and then enable Windows audio (Steps:'Control panel'->'Sounds and Audio Devices'->'Enable Windows Audio').
2. You were login SiSky server by “Remote Desktop Connection”.Please use VNC in case you need remote login
SiSky server.
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