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1. How to customize prompt message and music on hold? |
A1. The WAV Format: 8.000 kHz, Mono, 1kb/sec. Please refer to 'How to custom wav for MyPBX'on User Manual. |
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2. How to update firmware? |
A2. Please refer to 'Firmware Update' document for details. |
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3.Why I failed to call out through SIP trunking? |
A3. Through the status of trunk on web page, users can check whether the SIP trunks have registered successfully or
not.
(1) Request sent:Account does not exist or DNS mistake. If the status is still 'Request sent' after reloaded MyPBX,
you need to confirm the existence of account; If MyPBX can work normally after reloading, then problem is mainly
caused by DNS error. You can change the DNS settings,and replace it with service provider's DNS.
(2) Waiting for Authentication:Incorrect User name or password.
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4. Why there's no Caller ID? |
A4. Please check whether PSTN line opened Caller ID function, and try to modify 'Caller ID Signalling' and 'Caller ID
Start' on Trunk configuration page.If still failed to resolve the problem, please contact with us.
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5. Why it hangs up on incoming calls? |
A5. Please check whether the inbound route have been configured correctly.
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6. Why it often appear hang-up detection problem on FXO port? |
A6. Please check the 'busydetect' whether or not configured as'Yes' on PSTN trunk configuration page. If not, please
configure it into 'Yes'. If you are in the United Kingdom and your ITSP is BT,please call to BT and ask them to
increase the CPC(Disconnect Clear Time)value into 800ms.
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7. Why I can’t dial out through my extension? |
A7. Please check whether this extension has authorized to call out, i.e. if the extension included in outbound route.
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8. Why I can’t receive voice mails after configuration? |
A8. Please check if the SMTP configuration is correct, and whether enabled SMTP/POP3 function on Email.
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9. Why it hangs up the incoming call at a particular time period? |
A9. Please check whether you enabled'Time Condition' that configured as'Hang up all incoming calls' on routers of
business time and off-work time.
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10. Why it displays incorrect CDR time? |
A10. Please check if the time zone is OK.
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11. FXS extensions are now in a mess? |
A11. Please do not arbitrarily change the module location.
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12. Why the changed time zone has not entered into force? |
A12. Because you haven't restart MyPBX to take effective of the changes.
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13. Why I heard nothing when called out through PSTN trunk? |
A13. Please make sure the PSTN trunks on outbound route have been plugged in telephone lines. MyPBX default calls
out through the top trunks on outbound route.
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14. Why I failed to open webpage after restored factory settings? |
A14. After restored factory settings, IP address is 192.168.5.150; user name is 'admin' and password is 'password'.
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15. Why I couldn't use 'pickup' function? |
A15. Please confirm the correct configuration 'pickupgroup' for extension.In addition,pickup function is inapplicable to
internal calls between extensions, which is a default setting on MyPBX.
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16. Why I can't callback an extension? |
A16. That's mainly because you configured different 'CallerID' and 'extension' for that extension. When you called back
by the CallerID, system can't recognize it except 'extension'.
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17. The extension status is 'registered', but no matter how I called, extension is always 'Forbidden'? |
A17. It mainly because administrator changed password of your extension, but you still haven't registered again.
Please use the new password and register one more time.
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18. Why I can't use feature code *3 to transfer incoming calls to other extensions? |
A18. The internal calls between MyPBX extensions can't support this function. It's only applicable to the outbound
incoming calls. Furthermore, when the inbound route configured as 'call in to ring group', the extensions on the
ring group also unable to use this function.
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19. Why my extension always failed to register even if the user name and password are absolutely correct? |
A19. Please confirm the UDP port configuration is correct on SIP Setting, and the default is 5060.
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20. Why it failed to connect the selected extension when I take use of IVR prompts to record? |
A20. Please make sure the selected ext. can be connected directly, and haven't configured as 'Always transfer'.
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