A1. The default user name is 'admin' and password is 'password'.

    A2. Download the latest version from website and cover the old version directly.

    A3. Please confirm the UDP port configuration is correct on SIP Setting, and the default is 5060.

    A4. Please check whether this extension has authorized to call out, i.e. if the extension included in outbound route

    A5. Through the status of trunk on web page, users can check whether the SIP trunks have registered successfully or
          not. If the LED of status is red, it means this trunk is unavailable.

    A6. Please make sure the PSTN trunks on outbound route have been plugged in telephone lines. BizPBX default calls
          out through the top trunks on outbound route.

    A7.Please check whether PSTN line enabled Caller ID function, and try to modify 'Caller ID Signalling' and 'Caller ID
         Start' on Trunk configuration page. If still failed to resolve the problem, please contact with us.

    A8.Please check whether the inbound route have been configured correctly.

    A9.Please check whether you enabled ‘Time Condition' that configured as ‘Hang up all incoming calls' on routers of
         business time and off-work time.

    A10.Maybe your WAV file format is different from the requirements IMA ADPCM, 8.000kHz, Mono, 3kb/sec. Please find
           more details on 'How to customize WAV file'.

    A11.Firstly, please configure the following options on BizPBX Server:
            1)System Settings->Advanced Modules->Enable Desktop Monitor, Call Monitor and  SMS service
            2)Extensions -> Choose on the extension that you want to give authority, Enter into 'Edit Extension' page ->
            Administration Authority -> enable 'Manage this group except below extensions' or 'Manage all except below
            extensions'.
            Secondly, log in this authorized extension on BizPBX Cleint, click the right key on Extensions list, you will see the
            call monitor, desktop monitor as well as the SMS services.

    A12.Please configure it on BizPBX Server program: System Settings->Advanced Modules->Enable->'Automatic
            Recording'.

    A13. 1)please configure the following options on BizPBX Server:
            Extensions->Choose on the extension that you want to give authority,enter into 'Edit Extension'
            page->Administration Authority->enable 'Manage this group except below extensions' or 'Manage all except
            below extensions'.
            2)log in this extension on BizPBX Client, you will see the 'Auto-Recording' on lab and you can play all the
            recordings.

    A14.Firstly, please configure the following options on BizPBX Server:
           1)Inbound call control->inbound routes->Trunk Sequence, select a trunk to receive fax.
           2)Route calls during/outside office hours to Destination->Fax, select an extension to receive fax.
           Secondly, log in this extension on BizPBX Client, Email->Fax->Inbox to check the received faxes.

    A15.Firstly, convert the file into TIFF format, please refer to the steps:
            Secondly, on BizPBX Client, Email->Create->Create Fax, you will see a pop-up Window
            1)Enter the fax number
            2)Attach the file that you want to fax and click 'ok' to send fax
            3)You can check the status on OutBox
            Status:
            1)Send failed: fax failure, system will fax it again every 25 seconds.
            Remark: If system fails three times, it will not try again to fax this file.
            2)Resend: It means system is resending fax.
            3)Sended: it means fax the file successfully.

    A16.It mainly because of the incorrect fax number, not send out through PSTN trunk or the other party's fax machine is
            busy. Please install Yeastar TDM800 card with FXO port to connect PSTN line.

    A17.1)'Auto Attendant'->enable 'Direct Dial to out-line number'
           2)Outbound Route->Apply this rule to->enable 'calls from auto attendants',select the auto attendant that allowed
           to make outbound calls directly.

    A18.Admin can setup the Route Rule to limit extensions for domestic and international long distance calls.

    A19.Please check firewall settings on router or change gateway default codec order. If there is something wrong with
            the settings on firewall of router, then router may discard the data packets that send or receipt by equipment; if
            settings are all right, please enable the STUN Server, Main menu->system settings->general settings->STUN
            Server and then try again.

    A20.It mainly because administrator changed password of your extension, but you still haven't registered again.
            Please use the new password and register one more time. If you are using IP phone, please reboot IP phone.

    A21.Generally BizPBX Client can work with any audio device. You can switch over the audio devices on
           'Tools'->'Options'->'Audio device'.

    A22.It mainly results by the insufficient bandwidth. Generally, every Skype call will cost about 40Kbps.

    A23.It mainly caused by incorrect detection that detect the hang up as on hold. Users can adjust Flash time to solve
            this problem, BizPBX Server program->System setting->General Settings->Flash Time Setting->Flash time (default
            value is 100~900 ms), please adjust it to 500~900 ms.

    A24.You need to apply this function to your PSTN provider.